- 3 reviews
- Verified
I have not been able to log in as the link goes around and around.
I have tried a number of times to log into your site but repeatedly get the link going around and around but I get nowhere. It is not worth a review if I cannot get on to the site.
- Transparency
- Customer Service
- See all answers
Hi Sarah, I apologise for the delay but I ave been away all week. I am using my email as requested but do not have a password. The email I received with my password did not have anything in it.
Sorry for the inconvenience David. Please send me your account name or number to [email protected] and I will be able to send your login details to you. Many thanks Sarah
Review collected in partnership with 1st Energy
- Verified
I changed retailer and now my bills are more expensive GO FIGURE!!
Power is fine its the account that I am not happy with and given I am paying more I will be looking at my cooling off period and changing providers.
- Incentivised Review No
- ServicesElectricity
Hi Leo, sorry to hear your review. I would really like to look into this and see if there is a reason for the increase on your bill as this shouldn't be the case. Please email me at customer.services@...
Read more1stenergy.com.au with your account name or number and I will investigate this as a priority. Many thanks Sarah
Thankyou for getting back to me with regards to my review comments
Leo Moran 203 Kilgour St East Geelong 3219 Victoria.
My Bill has gone up $10.00 from previous supplier for the months of December to January.
I changed providers on the pretence that you would be cheaper as advertised but your not!!!!
Customer number 288678.
Review collected in partnership with 1st Energy
- 2 reviews
Don’t stick to their word
When signing up with 1st energy I was told by the guy on the phone that I would keep my 13.5 cents solar rebate no matter what. A few months in when I changed to tariff 93 my rebate changed to 11.5 that exact date. With multiple phone calls with different customer service people, was told many different reasons why this happened. They made a time for a supervisor to call back but never recieved a call . I contacted the energy ombudsman who made the inquiry for me. It took 2 months to receive a reply because they was waiting for 1st energy to ge...
Read moret back to them. So it seems they don’t even take an ombudsman enquire as urgent. The ombudsman was told that 1st energy sent a email to me about my reduction in my solar rebate, that never happened. I received no communication at all. 1st energy said because I didn’t received an email they would credit my account with $10 for the lost rebate for the first month. Guess what, no $10. This company does not seem credible to me as they don’t stick to their word and dont even follow through with what they tell an ombudsman. Big mistake crossing over to them Angela Ellis- Transparency
- Customer Service
- See all answers
- 2 reviews
Very difficult to contact
I tried to join 1st Energy in March and heard nothing. Tried again in April and thought I had signed up. I have now received two emails with two different account numbers. I am unable to to log on. Every time I try and use the forgot password option. It simply states successful check your email. I have checked my main and junk absolutely nothing. Combine this with it being difficult to contact them has made for a poor start.
- Customer Service
- Incentivised Review No
- ServicesElectricity and Solar Buy-Back
Hi Trevor, I'm very sorry to hear your feedback. I will ask a member of the team to give you a ring to reset your password for you and confirm your account number. Kind regards Sarah
Find out how 1st Energy compares to other Energy Providers
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- 5 reviews
- 2 likes
Competitive rates, poor service
Set up with ALINTA, very good to start until you have to contact them which is a dog chasing tail. Emails with customer service so had a name however you can not talk to them as their Philippines call center refused to put you through & very arrogant. Alinta had failed to load my seniors discount for 2 billing cycles. At first said it was my fault but I had proof, then said that my number was wrong. Finally they admitted that it was not put in on their end, all of this has been 3 weeks arguing. Alinta rely on a third company for energy & meter reading & could not answer some questions, why a 83% increase when same household 2pax, mtr behind gates so not read. Not good when Alinta are the provider. William
- Incentivised Review No
- ServicesElectricity and Solar Buy-Back
Questions & Answers
Hi there
Will you be increasing your electricity rates shortly as many other power companies are, if so by how much?
If I have a credit on my account from feed in tariff, what is the process to get that paid back to me?
Hi Gle, with any credit on your account you can request a refund which will usually be deposited back to the account method that you use to pay your bills. If you would like a refund please email me a...
Read moret [email protected] and I will organise that for you. Many thanks Sarah
Sarah thanks for the speedy reply, I am liking the dashboard and energy displayed on your customer portal. Last question, Im on the first solar Bonus which gives the 6.7c + 5c (bonus) = 11.7cents ...
Read morefeed in, the charts on your portal only appear to show the feed in credit @ 6.7 and not the 11.7 is that correct ? Would be handy to see the actual amount @ 11.7Thanks Gle. The charts on the portal are currently indicative only but this is something we are working on to include addition solar bonus feed in and discounts. You will definitely get the 11.7c show...
Read moreing on your bill but it will be a little while before the system development project is completed. Sorry for the inconvenience.
Who owns 1st energy, ie to whom are dividends or profits sent to. I have been told there is a link to Indian business concerns, is this correct??
Hi irc, no that is not correct. 1st Energy was started by 4 individuals - 2 who are Melbourne born and bread and the other 2 who are New Zealand born and bread. In 2016, 1st Energy sold a small share...
Read more of the business to ERM Power who are in Brisbane. If you would like any further clarification, please let me know. Many thanks Sarah
Thankyou for your prompt reply, it is most reassuring as otherwise we were very happy with your service
That's great to hear. We do hear a lot of stories about us being connected to China and all over the place but nope, all our staff are based in Australia. I'm not sure where all these stories originat...
Read moree from but I'm glad you asked and gave us the chance to set the record straight on this occasion.Get an answer from our members and 1st Energy representatives
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| Category | Energy Providers |
|---|---|
| Services Provided | Electricity |
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Hi David, sorry to hear you are having trouble logging in. I will be able to assist you if you can let me know your account name or number. Please email [email protected]. Many thanks Sarah