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2nds World (page 5 of 17)
Physical store, Online store
3m1lyfth-
- 12 reviews
- 2 likes
Big fan!
We desperately needed a new fridge to replace ours that was quickly dying, and I chose 2nds World because they accept ZipMoney. We placed the order on Monday 2/1, and received it five days later in Geelong, VIC. They SMS'd us a two hour timeframe the night before and the courier arrived half an hour into that timeframe. The courier they used was very friendly, and they took away the replacement fridge too (for $11 extra). The real test will be how they react if there's anything wrong with the fridge, but the order and delivery itself has been c...Read more
ompletely smooth. Edit: I've just received my second order from 2nds World and I'm still very happy! I ordered a Nescafe Dolce Gusto coffee machine, RRP $249 but marked down to $49 as a factory second. It arrived today (five days after ordering) and the only thing wrong with it is that it's missing the sample coffee pods. I will definitely be looking at 2nds World for my next appliance purchase.Similar opinion? Write a review on ieatwords.com.au!
Delivery Service
Brought a freezer from 2nds World Auburn store. Paid for delivery left the shop it was in stock to be delivered on Wednesday. Wednesday came got a text saying will be delivery between 7pm and 9pm, who delivers at that time, then we get a text with stock not on truck shop didn't give it to us. So we rang them, they want to deliver it tomorrow when no one will be home, well that is not happening. Three phone calls later they have now come up with a pritive delivery guy. Don't buy from 2nd world they don't know what customer service is.
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mars11Sydney
- 4 reviews
- 2 likes
Delivery and communication appalling
Didn't respond to emails requesting confirmation of delivery.
Manager of online "joe" arrogant and rude wanted to send cheque in the mail when I had paid by cash transfer and they couldn't fulfil sake before Christmas.
Loan fridge provided by Hilton when told of his staff member's behaviour. But when my ordered fridge was delivered, delivery guy rude and intimidating, didn't know about pick up of loan fridge and didn't want to take packaging away.
So much for the "set up" service I paid for.
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johnSydney
- 2 reviews
- 2 likes
very poor service
I had several delivery dates confirmed, but they never arrived. I called and finally on the 4th time they showed up and delivered a refrigerator and washer dryer. My builder let them into the house. When I got to the house I found the washer dryer still in its box lying on its side in the middle of the lounge room, the refrigerator was unpacked and plugged in but the large cardboard container was left standing in the middle of the dinning room. Its over Christmas and new year and I can't arrange an installer now for the washer dryer and I can't test if the washer dryer even works. All in all absolutely terrible service. I would not recommend anyone uses them!
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M. TiemensSydney, NSW
- 14 reviews
- 2nds World
- Verified customer
Same day delivery even just before Christmas
Our dishwasher broke down on a Friday just before Christmas, timing couldn't be worse. As we are planning to do up our kitchen in the next couple of years we preferred to buy a cheap dishwasher and considering we were busy with Christmas preparations we wanted it to be delivered.
When jumping online I found that 2nds world sells factory refurbished dishwashers that include 2 years warranty at a price you can really only expect to get a second hand dishwasher for. They furthermore offer same day delivery when ordered before 2 o' clock in the...Read more
afternoon. I ordered a factory refurbished Beko dishwasher and it was indeed delivered as promised with plenty of e-mails and text messages being sent advising us of the time frame of delivery (I can tell which from experience that's not exactly the norm when ordering items online these days). While the dishwasher is apparently factory refurbished I would hardly be able to tell it apart from a brand new one. There is a minuscule paint chip on the front that you won't notice unless you sit in front of the dishwasher (which I hardly ever do). We ran 2 cycles so far and it works perfectly....... comparing the results of this dishwasher with our old one, the old dishwasher was probably due for a replacement anyway. We are very happy with both the product and service and I would definitely buy from 2nds world again.Similar opinion? Write a review on ieatwords.com.au!
Absolutely terrible
My experience started with nobody getting back to me after several phone calls (of which half the time, I simply got a busy signal or the phone just hung up) and an email to try work out when I could pick up my order. I finally got onto somebody who said they were waiting for my call so they could create a customer account and I could pick up......ummmm thanks for telling me?
Purchased a "brand new" television to install for a client. Get to install, hang it on the wall directly out of the box after putting the brackets on only to notice aft...Read more
er turning the power on to test our cabling and the TV, a dark purple spot in the corner that looks like impact damage. Weird - no damage to the box, and we only just took it out of the box. Colleague notices the top left corner is peeling and thinks its a plastic covering..nope - the anti-glare layer was pealing...On a brand new product. We are a production services company that handles TVs and transporting them on a daily basis. We know how to handle TVs, we are careful, and mount them very regularly. Never had an issue. Take it back, obviously its difficult to prove this damage wasn't us - so I wasn't expecting much, but maybe an apology and some sort of offer on another one. NOPE - WORST CUSTOMER SERVICE EVER. After very rudely and loudly blaming me repetitively, a "Samsung expert" comes in, does some fancy keystroke and the TV tells us the running time..."1 hour". Absolutely rubbish, considering we had only just put it on the wall...Maybe the "1" meant 1 minute? As the lady walked away, leaving us with a useless $2,600 TV that we didn't damage, she said quite loudly to the Samsung "expert" - "oh we get these all the time". Not sure if I should be shocked at how rude she was, or that they get so many returns and complaints like this!!Similar opinion? Write a review on ieatwords.com.au!
Purchase At Your Own Risk
ATTENTION DO NOT PURCHASE FROM 2ND WORLD (if you do purchase at your own risk) Just over 3 weeks ago I ordered a sunbeam espresso machine. A couple of days later I called and was informed they didn't have the 2nd hand model I wanted and that if I still wanted it I would have to pay the extra for a new one which I did and would be sent from their manufacturers to their warehouse for dispatch! 3 weeks later still no item so I ring today and was informed that the item was at the warehouse and would be sent! Cool right! Well no they call and tell m...Read more
e the item was damaged and offered me a new one from the brand breville, it wasn't what I ordered and sure as hell wasn't what I wanted they can shove their customer service and delivery plus their replacement up their back. I asked for a refund! Let's see if that even happens! The worse company in Australia I have ever had to deal with!Similar opinion? Write a review on ieatwords.com.au!
Never again
Bought 3 items from store in mentone nearly 4 weeks ago. Still waiting for them to arrive.
When u ring to ask where goods are they palm you of to somewhere else or come up with any excuse,only to find out when you rung again the story has changed. I was charged for aust post to deliver only to find our a courier co. Is meant to be delivering. Ive taken 2 days off work now for a delivery i have to sign for and still nothing.
These items were presants for people who have now gone back home.
Thanks for nothing.
DO NOT BUY GOODS FROM HERE
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MaxSydney
- 2 reviews
- 4 likes
Service and delivery appalling
they booked me in for a two hour delivery frame. heard the truck pull up.. that's it.. didn't ring, didn't knock. took a photo of my front door and apparently that's all that's needed for proof of delivery. I rang three times during the afternoon to find out why it wasn't delivered.. no response no excuse but a redelivery which they were kind enough to say they would not charge me for.. appalling behaviour.. it was too hot and they were too lazy..
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False advertising, terrible customer service.
Send a message to this company by shopping elsewhere. Poor customer service should never be rewarded.
Purchased a fridge and washing machine online (after viewing the models in store). The website said there would be a slight delay on the washing machine, but the fridge was in stock.
The next communication said that 'actually, the fridge WASN'T in stock" but allow 7 - 10 days for delivery.
When i called to check on the progress, I was promised a return call the next day. It didn't come.
I called back, and found out 'oh - that washing machine was actually discontinued...but we can source a similar model, same brand at no extra cost - weren't you notified?'
...Read more
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- 2nds World
- Verified customer
Do yourself a favour and DON'T deal with these guys! Very Dodgy!
I ordered a TV and when they shipped it in for me from their Penrith store the box was ripped and torn. I took it home only to find that it was an X display model that had no screen covering and had finger prints all over the screen. I took it back and they said they will get another from Auburn store and call me, 3 days later no reply, I called they said it's already here for collection so I went there to collect and they brought out the same TV I took back 3 days prior! They tried to say that Auburn store must of sent it back, I said that's rubbish and it never left their shop, what a joke! I have bought heaps of stuff from this shop, never ever again.
2 comments
Customer code # CASL97. Sales order # 56302
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S.S.
- 2 reviews
A regretable experience
Will not be purchasing from 2nds World again. Waited 18days for delivery of a fridge (advertised to be a short wait) and freezer (in stock).
There was no communication from the company that was not initiated by myself. There was no apology for the delay and misinformation provided - it was implied I would receive the items almost a week earlier. There was no offer to have the product in stock delivered first. And finally, upon delivery, it would appear that an incorrect photograph is listed on the website and I have not received a left hinge...Read more
fridge as expected; but a right that I will now need to change myself. Thank you for a truly terrible experience. I will not be making the error of ordering from you again, whatever the price difference may be.Similar opinion? Write a review on ieatwords.com.au!
ToddnessSydney, NSW
- 21 reviews
- 8 likes
Best price and value!
I shopped around very hard to find the best price for a tv and 2nds world delivered (no pun intended). I'm sick of retailers saying we'll beat the best price etc...just advertise your best price! 2nds world advertised their best price and hello it turned out it was. The tv we bought was delivered within 3 days and in brand new condition with usual new warranty. The delivery guys were early too...can't complain about that!
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rdSouth East Queensland, QLD
- 5 reviews
no responsibility taken for the sale of camera -
Terrible service and no service when a part was missing from camera - palm ed off to 3rd party who also did not want responsibility .., blamed each other for the problem and for the supply - now waiting for the next event.
Think twice before using again.
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Delivery Disaster
Ordered a fridge from 2ndsWorld and I was informed that I would get a phone call 30mins before delivery. I confirmed with staff that I didn't need to answer this call and staff said "no you don't need to answer this is just a courtesy call and they only do it if they get an opportunity." Given that the delivery day came and within the estimated time period I got a missed call. I called my wife who was waiting at home and advised her they'd be there soon. Next thing an hour had gone past and no fridge so my wife rang and was informed "no one was...Read more
home at time of delivery so it's gone back to the warehouse." I rang 2nds world and informed them someone was home and how come they didn't even try to deliver it or ring the door bell? The staff member I spoke to said "it's probably because you didn't answer the phone call?" This came as a shock as I was told I didn't need to and I informed the staff member that I had been told this. I went on to say "what if I tried to call them back?" and He said "they wouldn't answer an unknown number they only answer a 2nds World number." If this wasn't enough of poor customer service I was then informed I would need to pay the delivery fee again and I was transferred to the front desk. I spoke to another staff member and I said "why should I pay for re-delivery when they didn't even attempt delivery?" The staff member said "well the basic reply I have from contract delivery company is saying that no one was home when they attempted delivery." I said "well before we organize a new delivery day and you charge me the fee I'll go home and check my CCTV cameras and confirm that they didn't make any attempt to deliver it." As if by magic the staff members attitude changed and she said "oh um okay well I'll waive the re-delivery fee and we will just deliver it for free." I said "I'll check the cameras and I'll call you back." I subsequently went home and checked the cameras and no surprise there was no truck, no delivery people and no attempt to deliver the fridge. I called 2nds world again and spoke to the same employee and said "I've checked the CCTV footage at home and they didn't attempt to deliver my item whatsoever, I know they're contractors but I wouldn't want them working for my company if they are outright going to lie about trying to deliver an item." The staff member said "yes they are contractors, so did you want to have it delivered on the Thursday?" I said "yes I will have it delivered but the experience I've had almost lost your company a customer and I expect that this be passed on to you delivery contractors as this is unacceptable." The staff member said "okay so we will deliver it Thursday?" She didn't seem to care or take the matter seriously and hung up the phone. I doubt that this will be passed on to the correct people about the delievery companies failings as I would want a reliable contractor for my business especially when it could cost further sales.1 comment
2nds World2nds World
Thank you for your feedback, it will definitely be passed onto the delivery company in question, we expect a different service. Please message us your customer code in order for us to locate your transaction. Thank you.
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Delivery for product
Do not believe their "Quick" delivery tactic, we ordered a fridge from them on Wednesday requesting a delivery by Friday (way within the 2pm cut off for next day delivery). We get a call on Friday saying it won't be delivered till Saturday between the times 9am - 11am. We waited for the fridge within those times and even at 11:30pm 30 minutes past the time frame we still did not receive the fridge. We called 2nds world several times trying to find out how much longer we would have to wait and the staff continually could not specify when it woul...Read more
d be delivered. The staff continually said that we would receive a call from the driver and the courier manager. Another 20 min go by and we don't receive any calls at all. We then call back and they only thing that they can offer is delivery on Monday instead???!!! We declined explaining the delivery has already been pushed back so far, after being transferred apparently to a "supervisor", she explains that we will get a call from the courier manager and driver. After waiting an hour past the delivery time we finally get a call from the driver trying to persuade us to change the time to Monday instead?!. We explain that we need the Fridge today and after waiting we finally receive the fridge after 12:30 !!! 1 hour and 30 min past the said delivery time frame of 9am - 11am. We NEVER received a call from the courier manager. This is the first and last time that we will EVER use 2nds world.1 comment
2nds World2nds World
Hi Ethel, we are very sorry to hear of your poor delivery experience. We use a number of delivery companies - would you be able to send us a private message with your customer code/invoice number in o... Read more
rder for us to follow this up with the transport company in question? Thank youSimilar opinion? Write a review on ieatwords.com.au!
PeevedSydney
- 3 reviews
- 6 likes
Good, friendly service
Have dealt with 2nds World Penrith a few times over the years and found them to be helpful and friendly. Keep it up guys :))
One employee who stands out for me was Graham. He is very friendly and can have a joke at the same time as being helpful. Go Graham, cheers
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Pepper
- 2 reviews
- 1 like
Great price on new Freezer. Great Customer Service
Just got our new mini freezer which was the best price in our area for something of similar size.
We dealt with 3 different staff (sales/payment/dispatch) who were all very polite and helpful and they loaded it into our car for us with instructions on how long we needed to wait before turning it on. Easy and pleasant experience.
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ClareSydney
Dirt Cheap Price for Cheap and Dirty Service
I purchased an electric oven last week without thinking about it as I've been a customer of 2nds world for some time. I am therefore astonished that I have been treated so badly. The oven I chose had a clear sign " instock and ready for dispatch". I ordered based on this, and that the site said it would deliver in 2 business days. I chose the installation service and was ready for a delivery 2 days later. When I didn't hear, I called them, only to be told that there was no stock and that they waiting for a warehouse to deliver it to a store. 4 ...Read more
days later, I receive a phone call to say that an installation can be booked in NEXT WEEK! I was told by both customer service representatives that I should have read the website more clearly as somewhere in some document it has apparently said that late delivery is the norm. Well 2nds World, its not the norm if you say immediate dispatch is expected!! it would have been so easy for the customer service rep to find a quick installer to keep me a bit satisfied, but instead he took the easy way out and helped me cancel my order. Absolutely no care for ongoing custom apparently.Similar opinion? Write a review on ieatwords.com.au!
Never use them
Purchased a new oven to be delivered and installed. Taken over 10 days for the installation people to contact me and then only via a text message to tell me it will be 9 more days before they can do the job. Had called the store to be advised "its out of our hands". I purchased goods and services from them and they clearly can not deliver. Will never use again and suggest no one else every purchases from them.
1 comment
2nds World2nds World
Hi Louise, we use third party contractors but mainly rely on feedback likes yours to assess their performance. Please message us your invoice number in order for us to look into this further and to ad... Read more
dress it with the installer in question. Thanks for your feedback.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Elizabethasked
Top load washing machine no agitator 8.5kg
No answers
Sujit S.asked
I bought a TV from 2nds World Auburn. In invoice it says 1 year + 2 years bonus warranty. When I call the TV manufacturer company they said 1 year warranty form manufacturer but next 2 years from retailers . Came to know 2nds world do not exist . Can any one suggest me where I can take this issue ? I still have one year warranty? and my TV is not working at all.
2 answers
Talk to Harvey Norman Customer Care. They bought 2nd World; https://www.channelnews.com.au/breaking-news-gerry-harvey-buys-2nds-world/.
If not resolved, then escalate it to Fair Trading and they can guide you the proper way: https://www.fairtrading.nsw.gov.au/help-centre/online-tools/make-a-complaint
Hope it helps!
Do update us if it is resolved and how.
Cheers
Thanks Dip !!
JLFasked
I purchased a Samsung 470L top mount fridge in September 2017. It was sold to me as a factory second on the basis of minor dints on the side. This is reflected on the code on the receipt. A couple if months ago it started freezing food and linwood in the fridge, even in the lowest setting. I called Samsung servicing who asked me for the serial number. I checked the crushed and found that it had been scratched off. In two places. Samsung told me it was a refurbished model and without the serial number they could not validate the warranty. At no time did 2nds world tell me I was buying a refurbished fridge without a warranty. Obviously I would not have gone ahead with the sale. Samsung could not assist me and referred me to Sydney Appliance Centre who have quoted me between $500 and $600 for repair. I am not going to pay this for a fridge that I am not confident will ever be in good working condition given yhsf it was sold to me as faulty. So 2nds world I have no other option than purchasing a new fridge barely two years after purchasing one that I expected would last me a good few years. I am angry that I was misled and ripped off. And it seems there is no recourse. The 2nds world website does not even have any links on it. I cannot find a customer service number anywhere. So 2nds world, what are you going to do to help me?
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2nds World2nds World
Hi Garry, we are very concerned about your review. Would you be able to message us your customer code in order for us to investigate this properly? What you described is unacceptable and we would like to get to the bottom of it asap. Thanks