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2nds World (page 4 of 17)
Physical store, Online store
Jean
- 14 reviews
- 2nds World
- Verified customer
Long term customer of Auburn store and online and never had any issues
My family and I have been buying from 2nds World for at least 15 years and never had issues. I have bought online a couple of times but I find the service really shines when you shop in store at the Auburn store. The staff are very helpful with recommendations and knowledgeable. The times I have ordered online the items arrived as described and quickly.
1 comment
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- 2nds World
- Verified customer
Delivery not arrived yet after 3 weeks plus lack of customer service skills
Delivery never come after 3 weeks.
They don't call back.
Rude customer service.
Bad experience.
Not recommended at all.
Horrible behaviour.
4 comments
2nds World2nds World
Hi, I'm sorry to hear about your problems - something must have gone wrong with your order. Please send me your customer code in order for us to investigate this.
Really was bad experience, 3 weeks still waiting for my fridge.
Michael hanged up on my face... Read more
10 times they took my number to call back never happened once Kate second on charge manager at Auburn when called him told me will call you back after 10 minutes and I'm still waiting for his call Lies rudeness lack of communication skills Will never buy any item from this store All your staff has same teacher unfortunately unqualified teacherCustomer code : FAYYAD
Ref: D/19620
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AntonySydney
Terrible service, they sell 2nd hand or refurbished products like new...
Purchased a "New" Bosch Dryer from them.
Received it in a weird packaging. Suspected it was re-packed...
When opened - saw cracked front glass door.
Was in contact with Service from 2nds World several times - they lie that they booked a service with Bosch.
When I called myself to Bosch - Bosch didn't know anything.
At least Bosch was good to take care of us.
I left several messages for manager of 2nds World to call back - they never did!
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Penrith Store management to sales staff- appalling service
We were the only customers in the store, and there were plenty of staff there, but we didn't get any service until we chased them down and begged for help. We wanted a flat screen TV, but the flat screen TV was out of stock, so we paid $500 more for the curved TV. They got the invoice wrong and sold us a flat screen TV at the curved TV price. Two days later they delivered the "out of stock" flat screen TV. After telling them of their error, they promised to give us the curved TV (which was in stock) which suddenly went "out of stock." Five wee...Read more
ks later we finally received our replacement curved TV. [nam eremoved] is inept as a manager because he doesn't remember the prices in his own store (he required photographic evidence of the sale prices which thankfully we had) and his staff don't know what's in stock - unless it was a ruse to make us spend $500 extra and wait over a month for it. We will NEVER visit that shop again, we feel so insulted by the service and the manager's refusal to accept responsibility or acknowledge our inconvenience.1 comment
Very disappointed with the lack of care, customer service and professionalism at Penrith Store. I noticed after speaking to the manager, John McDonald, that he also was unknowledgeable in the product... Read more
s on sale, the costs or the specials advertised. He also had bad customer service and was not accountable and took no responsibility for the mistakes made by himself or his staff. The "I don't care" mentality spiralled down from management to the sales staff. It took them over 5 weeks to finally correct their mistakes without so much as an apology.Similar opinion? Write a review on ieatwords.com.au!
CharlieCaulfield
A very happy customer
A worthwhile and very satisfying experience. Excellent service, extremely patient, understanding, helpful and knowledgeable salesperson Steve,and a very pleasant and helpful assistant manager Jason . We bought a fridge, and within a few hours it is in our kitchen. Would highly recommend 2ND WORLD for a genuine and worthwhile shopping experience
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KellyPenrith
Amazing service
I purchased my washing machine a few weeks ago and it had broken! Spoke to john at Penrith at 11 and had a new machine delivered to my door by 4pm!! Amazing!!
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CMT87Sydney
- 2 reviews
- 5 likes
- 2nds World
- Verified customer
Terrible Service Cheating Misleading Advertising, Wrong Product Info and Misleading Warranty
On 13/03/2017 I bought a Westing House electric oven which price label sticker described "24 Months" Warranty. But after I paid full amount and when they issued the invoice cashier said 12 months warranty only and they accused me I am confused with other items. Castle Hill store manager/ in-charge shouted at me and the staffs laughed at me. They all refuse to reissue an invoice with 24 months warranty. They also said they threw away that price sticker and I do not have any evidence. Cashier lady is also very rude and discriminated me by her h...Read more
and-language. Shop manager / in-charge said I have to take the item I purchased with 12 months warranty, if not he will charge me 10% cancellation fees. Fortunately, my daughter has taken a photo of that item sticker (model number+ 24 months warranty) as an evidence and showed them, they said that 24 months in their price sticker is just a mistake and the photo is useless and said that I can go any where to sue them. The item is still there in the store and not pick up yet. Price and item sticker information changed after full amount paid is definitely a breach of consumer right and fair trading law. I have lodged my complaint together with all evidence at Fair Trading and I have decided to sue them and bring them to the court if not resolved.2 comments
2nds World2nds World
Hi, I'm sorry to hear of your poor experience at our Castle Hill store. It sounds like you have been given some incorrect information. The person you dealt with will be back at work tomorrow and this ... Read more
will be addressed. Would you mind emailing me your details + photo to reviews at 2ndsworld.com.au? ThanksAbsolutely that is not incorrect information given to me. That is exactly what your 2nds World product sticker described, I got photo evidence. IF customer purchased that product based on the informa... Read more
tion what your product label sticker provided, 2nds World MUST supply what you described/ advertised and /or promote to sell your product. If not, that is absolutely misleading advertising and misleading warranty period in order to promote selling your products which is a breach of fair trading. Any information regardless of correct or incorrect, that is not customer's fault, supplier is solely responsible for it. Also the store staffs at your 2nds Word Castle Hill Store need to learn how to communicate their customers in professional way, but not like a gangsters threatening to customers. I visited your store three times to solve this out personally, but they all are very rude and irresponsibly ignore my explanation and advise me just go to the court and sue the 2nds World. If you provide wrong information (including product warranty ) on the item info and price sticker, you have to pay for it and must supply the item as per what you advertised according to Fair Trading and Consumer Competitions regulations.Similar opinion? Write a review on ieatwords.com.au!
AnnoyedSydney
- 3 reviews
- 2 likes
- 2nds World
- Verified customer
Terrible after sales service
Purchased a portable air conditioner in October 2016. Now March 2017 and I am still waiting for two small replacement parts to be organised. After multiple emails with some initial conversation/correspondence (emailed to both the store manager and general 2nds world enquiry email address) - I am now just ignored. I have opened NSW Fair Trading complaint against them as this is in breach of my consumer rights.
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- 2nds World
- Verified customer
Terrible service, wish I had read the reviews first!
Absolutely terrible delivery service- not worth the hassle. Would not buy from them if I could do it again, any savings you think you're making are wiped in additional effort, I wish I had read the reviews here before purchasing!
I bought a new 7.5kg front loader last week, and paid for delivery as I wanted someone with expertise to do connection etc.
Delivery arrived, but as he was leaving he told me I would need to watch it on the first wash as the drain hose pipe didnt look like it was set up properly...
When I went to check, he had j...Read more
2 comments
2nds World2nds World
Hi Orna, I'm sorry to hear of your poor experience with our delivery company. The contractor should have either come back to fix it or at least told you the reasons why he couldn't do it properly. Pl... Read more
ease email me your invoice number in order for me to look into the details of your delivery. Thank youHi,
Since posting the review, the head office contact has emailed to offer sending a different contractor out to resolve the issue free of charge, and has apologised for the way the delivery was left.... Read more
I am now happy that this is resolved. Thanks for your responseSimilar opinion? Write a review on ieatwords.com.au!
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Adele DSydney
- 3 reviews
- 2 likes
Great idea but disappointed in reality
I went into the 2nds world store to buy a fridge and was impressed with their friendly staff. Having bought the fridge, which was brand new, I paid to have it delivered. When it arrived, I was told it had been dropped and it was dented all over. All I was given was 10% back! It's a great idea in principle but I was left disappointed and will avoid next time.
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Square Onions
- 12 reviews
- 2nds World
- Verified customer
Don't Buy On Line From the 3rd world service
I have been a customer at 2nds world for about 10 years I brought a 9.5kg Simpson Washing Machine no problems I brought a coffee machine no problems and other kitchen appliances with no problems I brought a suppose to be New Samsung 680 Litre fridge on line and i am not happy.
When I purchased this suppose to be new fridge on line it said it was in stock that was not true I received a call the next day to say we only have a floor model I wasn't happy about that because i could have brought it from some one else but i was on holidays and i need...Read more
1 comment
I have just made my first purchase from Bill Guyatts Store what a great experience oh and I got every thing I ordered & paid for amazing not like at 2nds World with 3rd world service.
Thank you Billy ... Read more
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sp221487
- 2 reviews
- 3 likes
Do Not Place Order With Them Online
I placed an order for a washer and dryer on the 8th Feb. today is the 14th Feb. I have been calling every single day, and the lady managing the order tells me she will call and make sure the technicians give me a call to get the delivery done. EVERY DAY since the 9th, 10th, 11th, 13th and 14th, she keeps telling me they will call but they haven't. I am beyond upset and angry that their customer service is so terrible.
It is bordering on ridiculousness seeing that i am not reimbursed on the calls i have to make to them to chase up on delivery ...Read more
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dan
- 2 reviews
- 2 likes
Absolute waste of time, $ & resources
Was after an 8kg washer today from castle hill store. Rang prior to ask if it was instore and available for pick up, was told that it was in store. All good told them we would pick up today and be the in 30mins. We were told -ok we will put a reserve on it for you.
We get there, pay for it and they can't find it. So the guy in the warehouse says : we'll call you when we get one delivered. What an absolute waste of time and money coming to this store- they suck!!!!
2 comments
2nds World2nds World
Hi Dan, we have been trying to get to the bottom of this as it is clearly not acceptable. Would you be willing to share some more details with us? I will send you a private message now, please reply when you can.
I apologize for the belated reply but, realistically I don't feel there is more that can be said.
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Absolutely ridiculous!
I attempted to buy a fridge online as mine had packed in that morning - brought the "Express same delivery" nonsense. Once the order had been processed and the amount paid, I was informed that their truck was "Too Full" and they could not deliver on that day - I can almost walk to the bloody shop from where I live, its that close - They were kind enough to offer full refund, however this takes 2-3 to process - NOT HAPPY!! Thanks seconds world, I will not do business with you again!
1 comment
2nds World2nds World
Hi Pete, I'm sorry to hear about your experience with us. We did have some issues with one of our same day contractors who services all of our stores. We understand that this would have been very frus... Read more
trating for you and are dealing with the contractor at the moment. I can assure you that the refund is processed immediately from our end however your bank may take up to 3 days to show it in your account.Similar opinion? Write a review on ieatwords.com.au!
Absolute pile of poo
Currently I have a bag of ham sitting in my sink full of cold water trying to survive the Australian summer heat, while 2nds world and Changhong have a pissing match about whether I can get a new fridge because the piece of crap they sent me never worked.! I have called so many times to ask what is going on and I just keep getting "oh we are waiting for approval". I don't understand why they cannot just send me a new fridge!, someone came out to try and fix it and said it was broken so just send me a new one I have had it a couple of weeks it's...Read more
not that hard to decide whether I can get a new one.! Let me also say while I am here delivery of the fridge was a disaster also, the guy never showed up in the time frame we were given and then we found out 2nds world gave the delivery guy the wrong address. If I could give no stars I would, sadly that is not an option. Clearly this company has had a lot of bad reviews if I had known that I would of taken my money elsewhere. Seriously sort it out.1 comment
2nds World2nds World
Hi, I'm sorry to hear about the problems with your Changhong fridge. Could you please email me your invoice number so I can work out which store is dealing with your issue and especially why it hasn't been resolved? Thanks
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Mediocre online service
Missed a delivery. Two different people processed rescheduling and they told me different info. One said I'd receive my package one day and the other said the following day. So I ended up wasting my time to wait for the delivery that never happened. Beyond disappointment. Avoid at all costs.
1 comment
2nds World2nds World
Hi AJ1025, please message me your invoice number in order for me to find out what went wrong. Thanks
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Abby kernahanSydney
Good value but terrible service
We purchased a fridge online and after three weeks of not hearing anything about delivery we enquired about time frame to wait another two weeks until we were told that the fridge we purchased was no longer available as it was a discontinued model. We had already paid $1057 for this fridge so was obviously very disappointed. Seconds world assured us that they would find a solution to which they offered us a similar fridge but we had to pay an extra $150 we asked for the extra fee to be waved but they refused to make amends for the 5 weeks they ...Read more
had taken our money for and not delivered a product. After we were forced to pay extra because we needed a fridge desperately they delivered the fridge to the wrong address and also sent an invoice of another customers details to our email address which included the customers personal details and credit are details. I highly recommend you not to use seconds world online as they have terrible service and also what I find the worst once they make mistakes they don't try and rectify the situation for the customer or make any apologies.3 comments
2nds World2nds World
Hi Abby, I'm unable to find an order in your name - could you please message me your invoice number in order for me to investigate this? Our payment gateway only shows part of credit card numbers whic... Read more
h our transport companies use to verify the receiver of the goods it the person who ordered but we don't print or record full credit card numbers anywhere - none of our staff can as they can't see them. You still shouldn't have been emailed a different order, someone clearly mixed this up. Please get back to me with your order details as I want to look into the delays and lack of communication asap.Hi seconds world, the order was not in my name it was in my partners name the order number is 100093250
Hey guys just an update on your APPALLING service, today I stayed home for the second day in a row to wait for our fridge to be delivered, it was scheduled to be delivered yesterday and they said ther... Read more
e was no parking so just drove away and today they just didn't turn up, yep they didn't call they didn't even let me know they weren't coming they just didn't show up. I shouldn't be surprised at this point at how bad seconds world is and honestly you don't even deserve one star ⭐️ I rated you.Similar opinion? Write a review on ieatwords.com.au!
mejeff
- 6 reviews
- 7 likes
Atrocious
Ordered a brand new air conditioner, arrived missing parts. Stupidly ordered a "Factory Second" diswasher only to find it has been refurbished by a third party, was missing components again, and was still containing water!
Done with them. Not worth the $10 or $20 you might save when their standards have obviously dropped this far.
3 comments
2nds World2nds World
Hi mejeff, I'm sorry to hear you had such a bad run with us. Could you please message me your invoice number(s) in order for me to find out why your order wasn't double checked? Thanks
How can I message you on here?
2nds World2nds World
I have just sent you a private message to make it easier, please reply with your details. Thank you
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lizMerrylands 2160
- 2 reviews
Stay away from 2nds world they are so dodgy they just rip you off expecting or assuming you to know
I purchased a 9.5 kg Simpson washing machine from Auburn I let them know that I didn't want a factory second that I wanted a brand new one so I paid the full price of a new one, the washing machine had all dents down both sides and it wouldn't start when the delivery man tried to start it. H didn't know what was wrong so suggested I was 15min then try again I wasn't sure as to what that was going to do its not a refrigerator. They said they would send someone out with another one but they didn't know when so I rang the store they were shocked...Read more
that a washing machine that wasn't even working. Another Simpson was delivered a few hours later again with dents on both sides the new delivery man brought it to my attention and said sorry mame so they took away the one that wasn't working and left the other one behind. The first delivery fellow opened the screen but had to extend the thing up the top that controls how the door closes after they left i noticed that it wouldn't work it wouldn't close. This morning I have spoken to the manager at Auburn and informed him of the previous days events he asked what I wanted him to do I replied I would like a new machine and NOT a Simpson he asked what kind said Fisher and Pykle 10 kg my Simpson was 9.5 kg and I would like it as a clean swap he told me I could have it at cost price I declined and said I thought after losing a days pay I thought it appropriate that out of good faith it would be a sincere gesture to have a clean swap.The store manager was abrupt and I am now left to pay an extra $160 for a different washing machine..I really find this unacceptable and of poor service I will never shop at any Seconds World again what a disappointment and inconvenienceSimilar opinion? Write a review on ieatwords.com.au!
yoooon
- 2 reviews
- 1 like
highly recommend
I purchased a fridge (Mitsubishi - Brand new) in Jan, 17. Cannot say their customer service is fantastic, but don't want to say terrible, either. I was very happy with Sue who helped me to get what I really wanted and worked out very thoroughly. Also was happy with cash register, with her friendly manner. Was not greatly happy with a person answered a phone when I contacted to ask something regarding delivery and invoice. Happy with delivery service when my fridge was arrived promptly though delivery guys were quite grumpy but I would say no on...Read more
e can be happy to deliver such big and heavy object in hot summer time. To sum up, I want to say, customer service can be own luck and individual. However, because all my main goals were well achieve (buying a decent product with a good price), I want to say "be humble but think how much you can save" I gave 4 stars after comparing a shop with great customer service regardless $$ I should pay. However, this shop will be the first shop I should go whenever I decide to buy appliances.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Elizabethasked
Top load washing machine no agitator 8.5kg
No answers
Sujit S.asked
I bought a TV from 2nds World Auburn. In invoice it says 1 year + 2 years bonus warranty. When I call the TV manufacturer company they said 1 year warranty form manufacturer but next 2 years from retailers . Came to know 2nds world do not exist . Can any one suggest me where I can take this issue ? I still have one year warranty? and my TV is not working at all.
2 answers
Talk to Harvey Norman Customer Care. They bought 2nd World; https://www.channelnews.com.au/breaking-news-gerry-harvey-buys-2nds-world/.
If not resolved, then escalate it to Fair Trading and they can guide you the proper way: https://www.fairtrading.nsw.gov.au/help-centre/online-tools/make-a-complaint
Hope it helps!
Do update us if it is resolved and how.
Cheers
Thanks Dip !!
JLFasked
I purchased a Samsung 470L top mount fridge in September 2017. It was sold to me as a factory second on the basis of minor dints on the side. This is reflected on the code on the receipt. A couple if months ago it started freezing food and linwood in the fridge, even in the lowest setting. I called Samsung servicing who asked me for the serial number. I checked the crushed and found that it had been scratched off. In two places. Samsung told me it was a refurbished model and without the serial number they could not validate the warranty. At no time did 2nds world tell me I was buying a refurbished fridge without a warranty. Obviously I would not have gone ahead with the sale. Samsung could not assist me and referred me to Sydney Appliance Centre who have quoted me between $500 and $600 for repair. I am not going to pay this for a fridge that I am not confident will ever be in good working condition given yhsf it was sold to me as faulty. So 2nds world I have no other option than purchasing a new fridge barely two years after purchasing one that I expected would last me a good few years. I am angry that I was misled and ripped off. And it seems there is no recourse. The 2nds world website does not even have any links on it. I cannot find a customer service number anywhere. So 2nds world, what are you going to do to help me?
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2nds World2nds World
Thanks Jean, we appreciate your business and your honest review.