We were visiting Malaysia and Thailand and everything was fine until on the last day my Husband got extremely sick with gastro. We called the dr to the hotel who have my Husband a bunch of medicine and said he was unfit to fly. We called AAMI and they put our call onto a dr who described the medication the Thailand Dr had given him. They were really helpful over the numerous phone calls and after coming home I faxed off the documents and receipts straight away. Over two or three weeks AAMI kept in contact with us and refunded the $4000+ that it cost us to stay one extra day in Thailand and flights home. Wonderful experience. Have used them many times since and will continue :)
Excellent customer service and seamless claiming process

So I paid $250 to get a full cover travel insurance for my trip overseas. Whilst being over there my phone and wallet had gotten stolen on the beach, this was completely out of my control. I did all the correct steps for me to claim back my stolen goods. I waited for 3 hours at the police station to write a report, I sent through all the right documents to claim my cover. 6 months later they call me and say it was denied "claiming" I wasn't being cautious among my surroundings and cause I didn't physically see the person steal my goods I can't claim it. Never again will I go through aami as they were very sarcastic to me over the phone and not understanding at all.

Paid $250 for nothing

AAMI travel insurance will issue a new policy rather then change the existing policy for minor things like date changes or any other minor change. By doing this they can void insurance because of the minor change as if the old policy didn't exist. Our case insurance taken out in March with a change of date to the policy in June meant an injury incurred during this time became a pre existing condition thus avoiding coverage for the condition that other wise would have been covered. An insurance company is only as good as it's claims record and AAMI failed ours.
We did to speak to people for several hours mostly on hold but eventually went round in circles
Frustration that a change of date can change a policy completely

I had two claims - one for my illness and the other for stolen baggage. I submitted the claim and never heard from them again. I then received a cheque for the medical expense but was paid short. I had to follow up again and again on the baggage claim only to be given incorrect information as how I could be reimbursed. I paid $200 premium and have now been stiffed $200 in excesses.
Easy to get online cover. They are quick to take your money.
Poor customer management, no follow up at all. Incorrect information. It was almost not worth me even making the claim. Very dissatisfied with the experience and will never consider them for ANY insurance EVER!

After 3 months and hiddeous amounts of paperwork - still waiting for my money back for a Sinus Infection! Look out if staff go away on holidays - it appears it will be left until they return. Then, they want more paperwork! Ridiculous & time-wasting.

Too long for re-imbursement

EXTREMELY DISSAPOINTED. AAMI - I think I will now change my car and home and contents insurance to another company...... Does Travel Insurance actually exist with you?
I can't wait till I get home, to experience the claim process now!!!
I thought there would be some - as I have had good service with my home insurance so went for Travel insurance.....all good until I needed it!
I could not contact the phone number given from Hawaii, it said the number was not in service. I called a friend in Australia and asked that they try to call it - they managed to speak to someone and they said they would call me......still waiting 1 week later. I also sent and email, and again, 1 week later still waiting......

Had AAMI travel insurance last year whilst travelling Greece. Wife got sick in Rhodes. We called AAMI who got my wife to speak to a doctor on the phone that AAMI arranged. The doctor deduced that my wife needed face to face consultation and AAMI gave us the name and address of a doctor only 5 minutes from our Hotel in Rhodes. The Doc was expensive but below our excess, so we didn't claim. Was satisfied with the service we got from AAMI and relieved to speak to someone when we rang them.
Seems to cover everything I think I might need. Well priced. AAMI has proven themselves to me with previous claims on car accidents as well as our experience with them while in Rhodes last year (see opinion below).
Non to mention. Maybe lucky so far.

I didn't even know AAMI did travel insurance until I googled travel insurance a while ago when I needed to travel internationally. How easy was it to take out the policy with them!! I booked it all online and it was so much cheaper than any of the others - and very comparable policies as well. It was nearly 1/2 the price of 2 other insurance quote I received on line. I have now had 3 policies with them, am yet to make a claim, but so far it's been easy (and cheaper!).
Quick and easy to join up online.
None to speak of - haven't had to make a claim though!