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Reviews

4.1

2,905 reviews
5
(1,596)
4
(764)
3
(151)
2
(55)
1
(339)
  • Value for Money
    4.2 (582)
  • Transparency
    4.2 (480)
  • Customer Service
    4.2 (527)
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Never again

published
Transparency
Customer Service
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
See all answers
Sharilee Williams

Sharilee WilliamsSouth East Queensland, QLD

  • 6 reviews

Policy basically worthless

published

I see many negative reviews about Allianz and quite frankly Im not surprised. We had to cancel our trip due to Covid and having a young baby until one year old. We were told on the phone by Allianz that this would covered and yet they then refused our claim - even after our travel agent were trying to support us through this process.
We had multiple policies with Allianz (House, car) but are now in the process of cancelling all policies with them as we greatly fear that, if we needed to make another valid claim, thiese eould be refused and we would be left with no support. Like the travel insurance, all Allianz policies are completely worthless.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateMarch 2020
Claim ApprovedNo
Insurance Cover ForAdult and Child
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Raj

RajPerth, WA

  • 24 reviews
  • 1 like

Just terrible

published
Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimMedical and Other
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers
3 comments
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Raj, I'm sorry to hear you were disappointed with your claim experience, but thank you for sharing your feedback. Kind regards, Tegan

Raj
Raj

That is all. No further effort really disappointed

Raj
Raj

allianz a company who collects its premiums and wiggles out of claims. disgusting

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Jojo

JojoMelbourne

Disappointing - Allianz made a stressful situation infinitely worse.

published
Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Claim Resolution Time<1 week
Claim DateDecember 1920
Insurance Cover ForAdult
See all answers
2 comments
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance
Jojo
Jojo

Cheated by Allianz

published

Allianz will not cover any cancellations and cite their pandemic exclusion clause, despite the cancellations technically arising as tour/flight operators choose to cancel or consolidate due to fewer passengers or attendees. Truly despicable, will never use them again and will actively market this betrayal to my network.

Transparency
Customer Service
Value for Money
DestinationSouth America
Claim MadeNo
Insurance Cover ForAdult
See all answers

Don’t ever buy this insurance

published

May 2020 Milan, Italy conference for Orthopaedic Surgeons was recently cancelled due to COVID-19. They refused refund for flight tickets. A “pandemic” is not their fault. Shame on you. People are dying. All US FLIGHTS canceled to Italy. What a shameful company.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim DateMarch 2020
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
Disgusted

DisgustedSouth East Queensland, QLD

NEVER AGAIN

published
Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi there, I'm very sorry to hear about this. I will send you a private message so I can get further details from you in order to investigate. Kind regards, Tegan

milenko

milenkoSouthwest, VIC

  • 2 reviews

Insurance scam policy

published

Worst travel insurance company EVER. Does not cover epidemic or pandemic. Also does not cover if the borders are closed or a "do not travel" warning from the government is issued. So pretty much Covers nothing got to do with TRAVEL to actually be insurance.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
Jason P.

Jason P.Sydney, NSW

Clarity of cover from US arm vs AUS arm

published

No clarity as to where things stand re COVID19. US site says one thing, AUS site says another. Emails to Allianz from 11 days ago unanswered.

Will vote with my feet. My Allianz CTP just came through. Hello Nrma...

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult
See all answers
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steogl

steoglSydney, NSW

  • 2 reviews

Absolutely not aligned with global events.

published
Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult
See all answers
5 comments
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance
steogl
steogl

This does not address my question about the difference between what the US website says and what FAQs in the Aus website says (which is a lot less sympathetic to your customers).

steogl
steogl
Mark B.

Mark B.Western District, VIC

very good policy but not good enough

published

Disappointing we had no recourse for having to change our flights to get out of Italy when they shut everything down. We were locked down in our hotel room for 5 days after being forced to cancel our holiday plans and had to eventually pay exorbitant fees to reschedule flights home.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

I'm very sorry to hear about that Mark, but thank you for sharing your feedback.

Phil

PhilMetropolitan Adelaide, SA

  • 3 reviews

Called for advice while abroad, could not provide advice

published

Took out a travel policy in August 2020, now abroad with advice from Australian Government that we need to return Allianz Only provided general advice over the phone stating the policy excludes pandemics. I noted that we were not sick and sought advice on coverage and assistance. Sorry, we just work to a script provided. Go figure?

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
See all answers
2 comments
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Phil, I'm sorry to hear about this, but thank you for the feedback. Has this now been resolved or is there anything I can do to assist? Kind regards, Tegan

Phil
Phil
Bill S

Bill SPerth, WA

  • 5 reviews

Never leave home without Allianz

published

I am a first time user of Allianz travel insurance, so easy to use their on line website and amazed at the service and price especially for us older folk. After years of traveling l unfortunately had to make my first claim for a lost item it was so easy with the online claim form and to my amazement the claim was settled the following day. I will never leave home without my Allianz travel insurance in my baggage.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes
Insurance Cover ForSenior
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for sharing your claim experience Bill, great to hear!

Uluru

UluruSouth East Queensland, QLD

Uluru Trip

published

I went to "Compare the Market" site and after reviewing the others I choose Allianz because I thought it represented good value and covered my requirements. All went well and we didn't have to make a claim.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

That's great to hear! Hope you enjoyed your time at Uluru.

DO NOT get travel insurance with Allianz

published

Better and less expensive policies are available. This policy has one of the worst cooling off periods and doesn't offer a partial refund outside of the review period. Look at other insurers.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
See all answers
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Happy to have it but not required to use it.

published

Happy to have it but not required to use it. These are troubling times and we are very glad to be home safe and sound. The trip was fantastic and worthwhile.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review, and so glad to hear you are back home from your trip safe and sound. Kind regards, Tegan

Don’t leave home without it

published

Easy to obtain a quote and to finalise payment on the internet however continually missed opening times over the phone so couldn’t ask specific questions relating to the policy e.g international car excess coverage. Ended up just taking a punt. Thankfully didn’t have to use policy so I can’t comment any further.

DestinationNorth America (inc. Hawaii)
Claim MadeNo

Peace of Mind

published

The policy was a good value for my budget. I always use this insurance company because it's reliable. I did not claim any because I don't need to. My travel was safe.

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

That's great to hear Maria!

No good. Will not cover pre-pandemic!

published

Do not go with this company which goes under many names. They are not paying for the pandemic even though it was booked well in advance. I have had my cover cancelled by them.

Transparency
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers

Easy to obtain online.

published

Easy online application tailored to number of days of travel. Instant confirmation if you don't have any pre existing issues. I did not make a claim so can only comment on the application process, which was straighforward and easy to understand.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the good feedback!

Page 1 of 146

Questions & Answers

Mallytravel23

Mallytravel23asked

Allianz Travel Insurance

Booked our trip in early Jan 2020 to UK to depart in Sept 2020 using as always our ANZ Platinum Credit Card Insurance. At this early stage not sure if we will be covered for refunds of airline fees etc, still hoping to go.
Seems lots of confusion about refunds etc can you advise please.

No answers
Francesco

Francescoasked

Allianz Travel Insurance

Hello,
I have checked your website and can't find an answer to my question. I have also just phoned 131000 mas suggested to Jacqui (another person on this page) however I am unable to get through. My question is: I have taken out a policy beginning 16/5/20, ending 7/6/20. We had planned to travel to The Kimberley, WA. We have had to cancel the holiday due to WA borders being closed, in addition to some accommodation in Broome. Are we able to cancel our policy and what is the process?
Thank you for your assistance.
Tom

5 answers
Raj
Raj

Sorry can’t help you but if they do not give you a refund take it up with AFCA as I will be doing

Francesco
Francesco

Thanks Raj.

jetsetter
jetsetter

Only way to get money out of this mob is by getting AFCA involved

jacqui

jacquiasked

Allianz Travel Insurance

Hi I purchased 2 Travel Insurance Policies. Due to the Corona Virus our flights were cancelled by Jetstar. Can we get a refund for the Policies as we have not commenced our trip due to them cancelling on us and we do not intend to make a claim. I have spoken to Consumer Protection and they have stated that we should be entitled to a refund....

2 answers
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Jacqui, for refund requests please give us a call on 13 1000. Kind regards, Tegan

jacqui
jacqui

Hi, yes we did that over a week ago. Just waiting for an answer. thank you regards Jacqui Gilbert..

Get an answer from our members and Allianz Travel Insurance representatives

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