Allianz Travel Insurance Questions & Answers

Booked our trip in early Jan 2020 to UK to depart in Sept 2020 using as always our ANZ Platinum Credit Card Insurance. At this early stage not sure if we will be covered for refunds of airline fees etc, still hoping to go.
Seems lots of confusion about refunds etc can you advise please.

Hello,
I have checked your website and can't find an answer to my question. I have also just phoned 131000 mas suggested to Jacqui (another person on this page) however I am unable to get through. My question is: I have taken out a policy beginning 16/5/20, ending 7/6/20. We had planned to travel to The Kimberley, WA. We have had to cancel the holiday due to WA borders being closed, in addition to some accommodation in Broome. Are we able to cancel our policy and what is the process?
Thank you for your assistance.
Tom

Hi I purchased 2 Travel Insurance Policies. Due to the Corona Virus our flights were cancelled by Jetstar. Can we get a refund for the Policies as we have not commenced our trip due to them cancelling on us and we do not intend to make a claim. I have spoken to Consumer Protection and they have stated that we should be entitled to a refund....

If I cancel my travel insurance policy before I travel, can I get a full refund without making a claim ?

Italy has been closed down. Will I get a refund for my trip to Italy

I have purchased flights in September 2022 for travel to South Africa, via Singapore, then Italy and returning to Australia via Bangkok. If the Australian Government through Smart Traveller, calls any of these destinations as ‘level 4’ (do not travel) can I claim on my Complimentary travel insurance issued via ANZ Platinum card?

If I book to travel to the United Kingdom and Ireland neither of which are included at this time in warnings from The Travel Smart website. Will I be covered for cancellation if they are put on the "Do not travel" list between now and when I travel. Will my medical expenses be covered in the UK and Ireland if there is a coronavirus outbreak while I am there? Will that include repatriation?

If I booked and paid my fares on ANZ PLATINUM January, 2020 am I eligible for a refund as a result of the Coronavirus?

Now travel insurer Allianz Partners says it will cover any coronavirus related claims, provided the policy was taken out before midday on January 30. Any policies brought after that time will treat the coronavirus outbreak as a ‘known event,’ and will therefore not be able to offer cover.

Acting CEO Kevin Blyth says Allianz Partners has taken into account the advice of the World Health Organisation (WHO) and the New Zealand Government, which is advising against all but essential travel to China.

“Anyone who took out a policy with us prior to our travel advisory today (Jan 30) will definitely be covered for the coronavirus outbreak,” Blyth told Insurance Business.

“That advisory was our line in the sand, as we expect that everybody would know by this stage that this is a known event.”

“As Tim Grafton rightly said in his statement, it is very difficult to ascertain costs when something becomes a pandemic, and being able to price for that is very difficult,” he explained. “We’ve probably been one of the more generous insurers, and have held off on our travel advisory for as long as we could.”

Allianz Partners excludes pandemics and epidemics under its policy wording, and Blyth says the insurer usually waits for the WHO to declare an epidemic before it stops offering cover. He says he has not yet had any claims related to the coronavirus, but there has been a massive uptick in queries regarding customers’ travel policies.

"Overseas Emergency Medical & Hospital Expenses Unlimited"
Don't write this on the front cover of your policies when it's not true for unknown events.

You pay for your insurance and it is three months from when the accedent happend they took the car away left someone the stress of getting children to childcare and them self to work, depend on others to help before the gave a rental car and still havn't given the money out so she can get another car
So whats the go with all this is it a normal thing that you do to people because it seemes to me that it is happening with a lot of company's

I have booked and paid for flights and accomodation for a trip to South Africa and Europe (Italy and France). Can I claim on my insurance if I get a doctor’s advice not to travel ?

Does it cover corona virus

The name given in reply each time a complaint is made is always Tegan what brand of auto reply system is she? obviously not human

My daughter’s partner was admitted to hospital in Sapporo, Japan on Wednesday of this week with a fractured skull and brain fluid leaking from his ears. We have been in contact with Allianz on multiple occasions but no one at Allianz can provide any information regarding his condition. He has fully comprehensive travel insurance. We have been advised that Allianz has an agent in Japan who is trying, without success, to get information. We were told by the Allianz staff that hospitals can be obstructive. The hospital staff do not speak English and my daughter’s partner does not speak Japanese. Notwithstanding that fact, we have managed to contact the hospital independently through a Japanese friend and been provided with a comprehensive update. The hospital staff were super helpful. We have discovered that he is in a serious condition and cannot be moved. At what stage does Allianz provide the level of cover and support required in a situation like this? Two full days have now passed. The way in which this matter is being handled by Allianz is deeply concerning. Please can we have an urgent response and an update. The case number is 19332265.

Do I need extra medical insurance for a trip to Africa (Kenya, Tanzania) after an arterial bypass (10 May 2010)

I have Allianz travel insurance through my credit card for an Africa (Tanzania, Kenya)trip in August 2020. Do I need additional medical cover because of an arterial bypass I had 10 May 2010 but currently in excellent health.

I am a HSBC customer so do you have any discount for us and do you do match prices with other company (Medibank)
Thanks
Bob

Do you provide wholesaler insolvency coverage for Trip a Deal and Inspiring Vacations?

how do I make a claim ?