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Reviews

4.0

1,546 reviews
5
(804)
4
(400)
3
(82)
2
(31)
1
(229)
  • Value for Money
    4.3 (645)
  • Transparency
    3.9 (449)
  • Customer Service
    3.9 (549)
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Kimalin

Kimalin

  • 2 reviews

Feel Cheated

published

This company has kept my payment for travel insurance even though they are not providing me a service due to travel restrictions and cancellations caused by COVID 19 pandemic. No option to use at a later date. Seems fraudulent to me.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance

They kept my money for a service not provided

published

Our cruise and flights to the cruise and back were cancelled because of COVID-19 and level 4 travel ban. Tick Travel Insurance refused to allow us to cancel our travel insurance and took our money for a service that they have not provided, although we had absolutely no control over the cancellation of our travel.

Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
Lisa J.

Lisa J.Perth, WA

No compassion

published

Company refuses to refund travel insurance despite travel bans caused by Carona virus. Insurance was purchased last year before Carona Virus existed. At a time when people are put of work and need assistance this shows a complete disregard towards people.

Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
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DO NOT USE TICK

published

DO NOT USE TICK EVER!!! You only have to look at previous reviews to see how bad this company is. Emailed them about cancelling policy over 3 weeks ago 29th march as trip was cancelled for mid april. It took until the 20th of april for them to get back to me to let me know i was now outside the window to make a claim. 3 WEEKS FOR 1 EMAIL, and now conveniently im unable to make a claim. But its truly amazing when i emailed them back yesterday they gotten back to me within 1 DAY. I find that unbelievable. There are a few words to describe companies like this. JOKE

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
3 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance
Tick Travel Insurance
Anna J.Tick Travel Insurance
Tick Travel Insurance
Anna J.Tick Travel Insurance
Jane E

Jane EGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Will not refund premium paid or give credit for future travel

published

Unable to travel due to Corona Virus - understand re claims as booked too late - Tick will not refund my premium paid (Top cover) or provide a credit. Contacted complaints department 3 weeks ago - still no response.
Very unhappy and would not recommend this company.

Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
Debra

DebraWestern Australia

Tick are an absolute nightmare and do everything possible not to process a claim

published

WA - you send them the same info multiple times and they can't even be bothered to read it. Instead they delay your claim, multiple time' by coming back multiple times and asking for the information you've already provided them - multiple times. To have the person processing the claim say they have no access to my submitted claim or my original email sounds like a lie. Border line criminal. They do not respect their own contract.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
3 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance
Debra
Debra
Tick Travel Insurance
Anna J.Tick Travel Insurance
jane teeuws

jane teeuwsFar North Queensland, QLD

i use to use Tick Insurance Australia never again

published

wanted to Cancel a current Travel Insurance due to the Corona Vid cause i couldn’t travel so i called Tick insurance they said i wasn’t allowed to claim only wanted to cancel the policy or a credit note very disappointing

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
Bailey N.

Bailey N.

  • 3 reviews

Absolutely no help in a difficult time

published

We were caught in Thailand during the Covid 19 crisis. We had purchased travel insurance in 2020 and Australia closed borders while we were in Thailand. We had multiple flights cancelled and had to cut our trip short by a week to be able to get home. Not only could we not contact tick from overseas, once we got home they refused to cover any costs we had incurred. The service people are friendly, but they offered no help and we ended up thousands of dollars out of pocket. Will never insure with tick again.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance

Dont tick this mob

published

Have used tick insurance a few times now, but when emailing recently because of cancelled Bali trip, my message was not delivered because the return address was refused. Tried again same result.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
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Hoody

HoodyGreater Melbourne (Outer), VIC

  • 3 reviews

Avoiding Responsibility

published
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Claim ApprovedNo
9 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance
Hoody
Hoody

Thankyou so much Anna for your response on this matter, so greatly appreciated, how do i private msg you ? Hoping this policy number will reach you [Number Removed] Kind Regards

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Hoody, I have chased this up with the relevant people and they should be in touch with you soon. If you need help with anything else, please private message me here on Product Review and I will assist in any way I can. Thanks, Anna

Vicki

VickiFar North Queensland, QLD

Will never use them again

published

I purchased my insurance policy for Bali almost 12 months ago. I sent them an email on 23 March as I was due to fly out on 3 April asking if I could get a credit and refund and received an email today advising No to both. This COVID-19 is out of everyone control. Never had any issues with them before until this situation.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance

Unable to get ANY proper response from Tick

published

I purchased TOP cover with Tick for a trip to Europe in July. I submitted my claim on 18/4/2020 with all necessary documents.

I have since been given 3 different dates when I would hear from them (supposedly 10 business days) which they then extended after I followed up. I have sent multiple emails with no response. I have also called multiple times to speak with a manager and I am told somebody will call me but they never do.

Tick has not provided me any service and have not provided what I have paid for.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateMarch 2020
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
3 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance
Michelle R.
Michelle R.

Hi Anna, how do I private message you?

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Michelle, I can confirm I received your private message, and I have replied. Thanks, Anna

Balijo

BalijoMetropolitan Adelaide, SA

Rip off company

published

I have used tick insurance many times as I travel a lot, never had to claim and have recommended them to many people. Not anymore. At the beginning of January way before any talk of Corona, I took out insurance for a Bali trip in June. My trip has been cancelled and I have rebooked for December. I emailed tick and asked if I could change the dates on my insurance, same destination, same length if time. They flat out refused. I had to reschedule a holiday a few years back and the insurance company I used were happy to change the dates for me. It's no skin off their nose, I just want to change the dates. They've lost me as a customer and I will never recommend them to anyone, way to go tick.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
Emjay

EmjayBrisbane

  • 2 reviews

Do not purchase insurance through this company!

published

I contacted Tick to request a refund of my policy as my cruise has been cancelled and the insurance is now absolutely useless to me.

Tick refused to refund me saying that it’s after their 14 day cooling off period. I realise that but out of goodwill I would have thought they would consider a refund.

I have read so many wonderful stories about other insurance companies giving refunds to their clients well after the cooling off period.

I will never purchase insurance through this company and I will make sure my family, friends, friends of friends and anyone else needing insurance will never use this company.

What exactly have you done with my money Tick?

DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
2 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Emjay, I'm very sorry that you are in this situation. If you contact [email protected] with your policy number, and your complaint will be formally lodged and investigated. I hope this helps. Thanks, Anna

Emjay
Emjay

I will email them.
Im quite certain that your complaints team is going to give me the exact same answer. I will update my post when I receive a reply from complaints.
Whether it be good or bad!

Jenny

JennyMid North Coast, NSW

Totally unfair

published

Have used Tick for all our domestic travel.
Got our cover 29th January for travel to Perth 2nd July.
Now all flights cancelled and no travel!
Told there were no refunds or deferral, how unfair is that when it is out of your control.
Had insurance with another company for international travel in May they had no problem.
Not happy with tick
Very unreasonable.

Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
3 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance
Jenny
Jenny

Yes, have already done that and it just rebounds, maybe you could pass on our request no 343262
Just seem to be getting the runaround,
totally unacceptable.

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Jenny, apologies for the inconvenience. I will follow up on your case. Thanks, Anna

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wabomberboy

wabomberboyPerth, WA

  • 4 reviews

Warning warning warning avoid avoid avoid. Zero stars.

published
Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim DateMarch 2020
Insurance Cover ForAdult
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
Jan

JanSouth East Queensland, QLD

RIP OFF COMPANY...AVOID

published

This company is a money grabbing rip off.I purchased travel insurance on 3/1/2020 for a cruise out of of Singapore on 25/2/2020. The cruise was cancelled on 20/2/2020. I put in a claim for cancelled airfares immediately. On 9/4/2020, after numerous emails to Tick I received an email declining my claim. Do not deal with this company as they will find any excuse to decline your claim!

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateFebruary 2020
Claim ApprovedNo
Insurance Cover ForSenior
See all answers
2 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Jan, I'm sorry that your claim didn't have the expected outcome. If you contact [email protected] with your policy number, and your complaint will be formally lodged and investigated. I hope this helps. Thanks, Anna

Jan
Jan

Stupidly I have lodged a complaint. Am not expecting a different outcome. Will post outcome in due course.

Michael M

Michael MMetropolitan Adelaide, SA

  • 5 reviews

Full settlement of Tick Insurance Claim

published
Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateMarch 2020
Claim ApprovedYes
Insurance Cover ForSenior
See all answers
DacorDave

DacorDaveMetropolitan Adelaide, SA

  • 3 reviews
  • Top
  • Verified customer

They're The Cheapest Travel Insurance Around - But There's A Reason They Are

published
Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
2 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance
DacorDave
DacorDave
Andy Herring

Andy HerringRichmond-Tweed, NSW

Never again with TICK

published

Coronavirus prevented all travel but no refund from TICK, and no desire to communicate, but happy to take my money, just money grabbers, extremely disappointed in their attitude and not reasonable because of this worldwide pandemic, what other more valid reason could there be to cancel my policy and ask for a refund

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
Page 1 of 78

Questions & Answers

Philip Baram

Philip Baramasked

Standard

Re: Policy Number MS/TK/305143/24935700
Paid for this policy on 4 March 2021: am I ever going to get a refund on this cancelled policy?

1 answer
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Philip, I'm afraid that we are not offering refunds on policies outside of the 14 day cooling off period. In terms of next steps, I would advise you to send your policy number to [email protected] This is our official channel for complaints, and your complaint will be formally lodged, and your refund request will be investigated. I'm genuinely very sorry about the inconvenience and frustration this must be causing. Thanks, Anna

Chris W.

Chris W.asked

Tick Travel Insurance

Hi Tick Insurance Team, you received our claim by post on 30 Mar. (Claim No. 120008102) for cancelled overseas travel due to our Government’s ‘Do Not Travel’ advice effective from 18 Mar. We have the top cover and took out our policy on 29 Oct 19 for travel from 16 Apr - 03 Jun 20. While we appreciate this is a busy time for everyone during the COVID 19 crisis, we are not even getting a response to my mails (09 and 16 Apr) to you where we are advising additional refunds and waivers we have secured since submitting our claim. On 09 Apr we were advised by you that a claims manager would be in touch, but to date we’ve had no contact by mail or phone, let alone any indication of a likely processing time, noting 10 days is your normal standard for completing a claim, and you have so far had our claim for 21 days. In order to avoid us escalating this due to no response to date, can someone from Tick Insurance please action my mails and give us some indication of your current processing delays by mail or phone.
Regards Christopher & Paula Wall

4 answers
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Chris, I'm very sorry for the delays you're experiencing, and I'd like to help by following this up for you. Could you please send me a private message (in order to protect your privacy) with your policy number, so I can investigate this for you? Thanks, Anna

Chris W.
Chris W.

Thank you Anna, but what are your contact details for a PM? Alternatively, you have my claim number in the above query - I would hope you can also follow up with that? Regards Chris Wall

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Chris, my apologies for the oversight, I can confirm that I will be able to follow up using your claim number. Thanks, Anna

Kira D

Kira Dasked

Tick Travel Insurance

Are the cost of repair quotes covered? I have been told they are not and given all apple stores are currently closed, apple certified resellers charge around $100-$200 for a repair quote which I cannot afford if in the end the claim is denied especially after my claim for the fee I paid to recover data on my phone was denied.

3 answers
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Kira, thanks for reaching out.

You may be able to claim for the cost of repairing a damaged item, assuming the policy you purchased offers this cover. You will need to provide a receipt for the repair cost, and I can't comment on whether it would need to be repaired by Apple, or an authorised repair shop. Also, you should factor in the excess payable on your policy. This may be $0-$200 depending on which excess you selected. The best thing to do would be to submit a claim. The below link provides the information you will need to submit a claim:
https://www.tickinsurance.com.au/claims/

I hope this helps. Thanks, Anna

Kira D
Kira D

Hi Anna,
I have the top cover of insurance with the no excess option. I initially submitted a claim for the cost of data loss due to water damage when my phone unfortunately fell. I have been denied that claim because apparently data repair is not covered even though the loss was due to water damage that did not occur in ‘baggage’ instead when it fell hence there is also a cracked screen. I submitted a receipt for that which left me $650 out of pocket because apparently that’s not covered which I think is quite unfair. I do not want to spend an extra $185 for a repair quote or whatever the repair cost would be if again you guys will deny that.

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Kira, I understand your concerns, but unfortunately, as I'm not part of the claims team, I'm not able to comment on what the outcome of your claim would be, as I'm not qualified to do so. The only way to get an absolute answer to your question would be to submit a claim, and see what the outcome of your claim is. Thanks, Anna

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