This company has kept my payment for travel insurance even though they are not providing me a service due to travel restrictions and cancellations caused by COVID 19 pandemic. No option to use at a later date. Seems fraudulent to me.

Our cruise and flights to the cruise and back were cancelled because of COVID-19 and level 4 travel ban. Tick Travel Insurance refused to allow us to cancel our travel insurance and took our money for a service that they have not provided, although we had absolutely no control over the cancellation of our travel.

Company refuses to refund travel insurance despite travel bans caused by Carona virus. Insurance was purchased last year before Carona Virus existed. At a time when people are put of work and need assistance this shows a complete disregard towards people.

DO NOT USE TICK EVER!!! You only have to look at previous reviews to see how bad this company is. Emailed them about cancelling policy over 3 weeks ago 29th march as trip was cancelled for mid april. It took until the 20th of april for them to get back to me to let me know i was now outside the window to make a claim. 3 WEEKS FOR 1 EMAIL, and now conveniently im unable to make a claim. But its truly amazing when i emailed them back yesterday they gotten back to me within 1 DAY. I find that unbelievable. There are a few words to describe companies like this. JOKE

Unable to travel due to Corona Virus - understand re claims as booked too late - Tick will not refund my premium paid (Top cover) or provide a credit. Contacted complaints department 3 weeks ago - still no response.
Very unhappy and would not recommend this company.

WA - you send them the same info multiple times and they can't even be bothered to read it. Instead they delay your claim, multiple time' by coming back multiple times and asking for the information you've already provided them - multiple times. To have the person processing the claim say they have no access to my submitted claim or my original email sounds like a lie. Border line criminal. They do not respect their own contract.

wanted to Cancel a current Travel Insurance due to the Corona Vid cause i couldn’t travel so i called Tick insurance they said i wasn’t allowed to claim only wanted to cancel the policy or a credit note very disappointing

We were caught in Thailand during the Covid 19 crisis. We had purchased travel insurance in 2022 and Australia closed borders while we were in Thailand. We had multiple flights cancelled and had to cut our trip short by a week to be able to get home. Not only could we not contact tick from overseas, once we got home they refused to cover any costs we had incurred. The service people are friendly, but they offered no help and we ended up thousands of dollars out of pocket. Will never insure with tick again.

Have used tick insurance a few times now, but when emailing recently because of cancelled Bali trip, my message was not delivered because the return address was refused. Tried again same result.

I purchased my insurance policy for Bali almost 12 months ago. I sent them an email on 23 March as I was due to fly out on 3 April asking if I could get a credit and refund and received an email today advising No to both. This COVID-19 is out of everyone control. Never had any issues with them before until this situation.

I purchased TOP cover with Tick for a trip to Europe in July. I submitted my claim on 18/4/2020 with all necessary documents.

I have since been given 3 different dates when I would hear from them (supposedly 10 business days) which they then extended after I followed up. I have sent multiple emails with no response. I have also called multiple times to speak with a manager and I am told somebody will call me but they never do.

Tick has not provided me any service and have not provided what I have paid for.

I have used tick insurance many times as I travel a lot, never had to claim and have recommended them to many people. Not anymore. At the beginning of January way before any talk of Corona, I took out insurance for a Bali trip in June. My trip has been cancelled and I have rebooked for December. I emailed tick and asked if I could change the dates on my insurance, same destination, same length if time. They flat out refused. I had to reschedule a holiday a few years back and the insurance company I used were happy to change the dates for me. It's no skin off their nose, I just want to change the dates. They've lost me as a customer and I will never recommend them to anyone, way to go tick.

I contacted Tick to request a refund of my policy as my cruise has been cancelled and the insurance is now absolutely useless to me.

Tick refused to refund me saying that it’s after their 14 day cooling off period. I realise that but out of goodwill I would have thought they would consider a refund.

I have read so many wonderful stories about other insurance companies giving refunds to their clients well after the cooling off period.

I will never purchase insurance through this company and I will make sure my family, friends, friends of friends and anyone else needing insurance will never use this company.

What exactly have you done with my money Tick?

Have used Tick for all our domestic travel.
Got our cover 29th January for travel to Perth 2nd July.
Now all flights cancelled and no travel!
Told there were no refunds or deferral, how unfair is that when it is out of your control.
Had insurance with another company for international travel in May they had no problem.
Not happy with tick
Very unreasonable.

This company is a money grabbing rip off.I purchased travel insurance on 3/1/2020 for a cruise out of of Singapore on 25/2/2020. The cruise was cancelled on 20/2/2020. I put in a claim for cancelled airfares immediately. On 9/4/2020, after numerous emails to Tick I received an email declining my claim. Do not deal with this company as they will find any excuse to decline your claim!

Coronavirus prevented all travel but no refund from TICK, and no desire to communicate, but happy to take my money, just money grabbers, extremely disappointed in their attitude and not reasonable because of this worldwide pandemic, what other more valid reason could there be to cancel my policy and ask for a refund