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JennyMid North Coast, NSW
Totally unfair
Have used Tick for all our domestic travel.
Got our cover 29th January for travel to Perth 2nd July.
Now all flights cancelled and no travel!
Told there were no refunds or deferral, how unfair is that when it is out of your control.
Had insurance with another company for international travel in May they had no problem.
Not happy with tick
Very unreasonable.
3 comments
Yes, have already done that and it just rebounds, maybe you could pass on our request no 343262
Just seem to be getting the runaround,
totally unacceptable.
Anna J.Tick Travel Insurance
Hi Jenny, apologies for the inconvenience. I will follow up on your case. Thanks, Anna
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DacorDaveMetropolitan Adelaide, SA
- 3 reviews
- Top
- Verified customer
They're The Cheapest Travel Insurance Around - But There's A Reason They Are
Purchased Top Domestic policy on 16/03/20.
At time, only international flights were affected by COVID-19 in/out of Australia;
On 18/03/20, Federal governments updated travel advice to Level 4, all but stopping all non-essential travel.
Tick posted email, dated 19/03/20, (3 days after I purchased policy) stating all policies purchased after 31/01/20 would not be able to make a claim because of COVID-19.
You take out travel insurance to protect your travel plans, companions, luggage, car hire excesses, etc, in the even something happens beyond yo...Read more
2 comments
Anna J.Tick Travel Insurance
Hi DacorDave, I'm sorry for the experience you're having, but I can confirm that at the time you bought your policy, the large grey banner at the top of the website clearly stated that policies would ... Read more
no longer provide cover for coronavirus related claims. This was accompanied by the below travel alert, published at 4:07pm on 31st January. https://www.tickinsurance.com.au/travel-alerts/outbreak-coronavirus-worldwide/ If you would like to escalate your complaint, I recommend you contact [email protected] with your policy number, so that your complaint can be formally lodged, and your case can be investigated. Thanks, AnnaAt the time we purchased our 'DOMESTIC TRAVEL INSURANCE POLICY', there was a grey banner on the home page of the website, but it referred to, and still does, 'GLOBAL Travel'. And no where on the home... Read more
page did it state, as you claim, "that policies would no longer provide cover for coronavirus related claims". Even today, there is no reference to policies no longer providing cover for coronavirus related claims. Had the home page stated what you claim, I ask, why would I have gone ahead with the purchase, and more to the point, why did you accept our payment for the policy; and you continued to sell and accept payment for policies purchased up until 23rd March?Similar opinion? Write a review on ieatwords.com.au!
MelindaSouth East Queensland, QLD
- Top
- Verified customer
Buyer Beware, Don't Use Tick Insurance!!
Tick Travel Insurance is a bad example of the insurance industry. They are not responsible corporate citizens and put profit over ethical behavior. Under direction imposed by the Government to combat the spread of COVID-19, airlines, car hire and accommodation companies cancelled and credited bookings without penalty. These companies followed the process of the “right thing to do” by consumers. Not so the case with Tick Travel Insurance, no refund or credit will be given even though the trip will never eventuate. Tick Insurance has no exposure...Read more
. The policy purchased in good faith can never be realised as there is no more travel. Shame on you Tick Travel Insurance, let's hope through the power of social media, you too will suffer loss of revenue like you imposed on your innocent customers.1 comment
Anna J.Tick Travel Insurance
Hi Melinda, I'm truly sorry we weren't able to refund or change of dates on your policy, and I definitely understand the frustration it has caused. As a next step, I would recommend you contact compla... Read more
[email protected] with your policy number in order to lodge your complaint formally, and your case will be looked at by our disputes resolution team. Thanks, AnnaSimilar opinion? Write a review on ieatwords.com.au!
Find out how Tick Travel Insurance - Domestic Top compares to other Travel Insurance
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DianneMid North Coast, NSW
Don’t use Tick for travel insurance
Taken out insurance On 29/2/2020 for a trip to Bali, due to corona virus our trip was cancelled and out of our control, asked Tick for a refund on premium only to be told could not refund premium as it is outside 14 day cooling off period, surely this would not apply to the current circumstances. Tick insurance are only interested in taking your money nothing else. We are all in this together Tick Travel Insurance.
9 comments
Anna J.Tick Travel Insurance
Hi Dianne, I'm sorry for the experience you've had, and I understand your frustration. I would encourage you to email [email protected] and the team will lodge your complaint formally and investigate your case. Thanks, Anna
Tried to send email of complaint to this address but does not go through, also tried to send to your customer service department to forward onto complaints department that email also bounced back with could not deliver.
Anna J.Tick Travel Insurance
Hi Dianne, if you send me your policy number via private message here on Product Review, I can help you lodge your complaint. Thanks, Anna
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Ivan and MariaNew South Wales
Fantastic, I will have the insurance again.
Very good value and easy to follow step by step the insurance form.
This was my first time that I have used this service and will not be the last.
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The reviewer stated that an incentive was offered for this review
FlindersPhilAU
- 9 reviews
Excellent price for items covered
Policy cost is excellent for the items covered. I am yet to travel with this policy so no claim has been lodged. I have taken out Tick for several overseas trips in the past and have never made a claim but I'm sure it would be quite easy to claim.
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Molly. JPerth, WA
- 2 reviews
Good Price Great Cover
This is the second time I have used Tick and it's Easy to Apply and Reasonably Priced. Great Value for Seniors travel. Not Overpriced, like other companies I got quotes from.
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Imelda L.
- 2 reviews
Good value
Very easy to set up and buy, no confusion as to what is covered .this is my 3rd time using Tick and I cant see myself changing to anyone else in future
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Change insurance
After purchasing the standard domestic insurance I decided we should have purchased the top one. Your staff were very helpful and informed me to go ahead and purchase the new insurance and cancel the previous one and they would arrange a refund. I was most surprised to receive the refund within 24 hours. Really efficient service, thank you.
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TinyGosford
- 5 reviews
- Top
- Verified customer
Great cover at a great price!
We have used Tick Travel insurance on our last three holidays, haven't made a claim yet but getting the ideal cover was quick, easy & at a fair price. Just hope in the event of a claim it is just as easy.
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Brian L
- 2 reviews
Very happy with Tick
Policy is good value and easy to set up
We have had one substantial claim and were very happy with the time it took to have it resolved.
Have used Tick three times now.
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Just what I needed!
The travel insurance purchased was fairly broad. It met all my needs and was competitively price! The on-line process of taking up the offer was simple to use with minimal effort!
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Great value insurance.
First time user came recommended off a friend site easy to use, rates very reasonable, have not had to make a claim, I guess that's when I will know if it's good value so far so good.
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Jenny DixonHunter Region, NSW
Good price
Policy was good value even when pre existing conditions were included.
I have used Tick Insurance three times now and will do so again.
I have never had to make a claim but I am very hopeful they will be easy to deal with, if I ever have to.
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StewieSouth East Queensland, QLD
Domestic travel
First time with Tick. It was reasonably easy to fill out. So no problems there, would have to make a claim and then see how really good they will be.
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Noel
- 2 reviews
Holiday cover Norfolk Island
Easy to apply online as it offered a choice of over a dozen Insurance Companies.
First time used this company.
The hire car excess waiver was the main reason for choosing Tick. Price very competitive.
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GrahamSouth East Queensland, QLD
- 2 reviews
My overall claim experience with Tick was excellent
* competitive pricing quoted and good value for money and easy to set-up.
* Claim payment accepted without dispute from either party but payment could have been quicker due to
one category payment being deposited into my account with the incorrect amount. This incorrect payment took many emails and calls to Tick to resolve over a period of 3 weeks. However, the overall experience with my claim was good and I delt with Charming Custodio as my single point of contact.
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Anna J.Tick Travel Insurance
Hi Jenny, I'm geuinely very sorry that we aren't able to accomodate you with your refund request, and I definitely understand your frustration. I encourage you to email [email protected]... Read more
and the team will lodge your complaint formally and investigate your case. Thanks, Anna