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Reviews

(303)
(66)
(14)
(5)
(7)
  • Value for Money
    4.5 (294)
  • Transparency
    4.5 (271)
  • Customer Service
    4.6 (279)


Peter Gow

Peter GowSydney, NSW

  • 5 reviews

Failure to call back

published

I spoke to Emma last week to enquire about International Travel Insurance.
We arranged for her to call me back on Monday, 10 February at 9.30am.
Emma never called on the Monday or even during the week. Really poor service.

Transparency
Customer Service
Value for Money
DestinationAntarctica
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Peter,
I'm sorry to hear this happened, we would appreciate the opportunity to look into your experience and would like to arrange for you to be contacted. I have sent you a private message requesting further information.
Kind regards,
Alisa


Jen

JenSouth East Queensland, QLD

A few indiscretions

published

We thought it was good value.....but I am having second thoughts.
Very disappointed in in top cover in that if we had to cancel due to my 85year old mum possibly passing just prior to our departure (so we could do funeral etc) we would NOT be covered!!

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Lianne

LianneSydney, NSW

Great

published

First time user. Consultant very friendly and answered all my questions. Easy to understand. Will use again. Good value. Hope if I have to claim it will be as easy.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Lianne,
Welcome to Australian Seniors! I am pleased to hear you received friendly and informative service from one of our team members. Thank you for taking the time to share this with us.
Kind regards,
Alisa

Cathie

CathieGreater Melbourne (Outer), VIC

Excellent service

published

Delightful service, and solved all queries. Went the extra mile to help me get the travel insurance I need. Plus my follow up questions were answered clearly and mannerly. Really delighted with your service.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Cathie,
Thank you for your wonderful review. It is always amazing to hear of the great service that our customers are receiving and that you were provided with all information to make an informed decision.
Kind regards,
Alisa


Fran A.

Fran A.Hobart, TAS

  • 2 reviews

Great for my need

published

Best value policy after researching. With a user friendly website to get a quote emailed so as able to accept and pay when convenient. I have used several times when needing extra cover over and above my credit card complementary insurance benefits.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

overseas travel insurance

published

the policy was clearly explained & the consultant set it up for me over the phone. The consultant had a friendly manner and answered all my questions cheerfully, she did not rush me in any way. This is important when purchasing insurance.
This is the first time we have used this company.

DestinationEurope
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Catherine

CatherineWestern District, VIC

Hope if I need to use it, it will be as I'd require.

published

I insured with Seniors last year. I did it over phone last year. Easy. This year did it online. As a non techno I did find it a bit confusing. Still not sure if covered for my other medical things. I hope all covered now. A bit worried about Corona Virus if there is coverage or not.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Terence

TerencePerth, WA

mixed emotions

published

CONs: Convulted logic. WHY do you want personal information BEFORE I can even ask a general question? WHY do you then tell me you can only give general advice AFTER wanting my SPECIFIC details again, & again. Surely these details should not be required until an agreement to purchase is reached.
PROs: Excellent telephone service. Efficient transaction and timely delivery of documentation.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Senior
See all answers
3 comments
Australian Seniors
Customer RelationsAustralian Seniors
Terence
Terence

Thank you for your prompt reply which totally ignores my main concern

Australian Seniors
Customer RelationsAustralian Seniors

Travel cover

published

I found the person I was speaking to articulate and happy to answer my queries. The policy was easy to set up. The pertinent facts re: cancellation were pointed out and I was happy to accept.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Narelle

NarelleNorthern Region, NSW

It meets our Needs

published

Policy was good value compared to other companies, easy to apply. This is the first time I have taken travel insurance with Australian Seniors. Would have preferred that High blood pressure/Cholesterol were included in top cover. Most people in our age bracket take medication.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

I found seniors to be very quick and easy to apply for our future trip.

published

The policy was good value and included all the coverage that my wife and I require.
This is the first time we are using Seniors insurance.
We have had bad experiences with other insurance companies and it was a pleasure to deal with Seniors.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Glen

Glen

  • 3 reviews

Excellent

published

The website was a bit confusing but I managed to get my quote, I had some questions so I rang and spoke to a very informed person who answered all of my questions and some other things I had not thought of. She was excellent and easy to understand.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Rhonda

RhondaWeston Creek 2611, ACT

  • 2 reviews

Simple, easy to navigate and quick.

published

This was an efficient and user friendly process. It was clear and informative leaving me feeling confident I had succeeded in completing all necessary steps required. It was my first experience with Australian Seniors travel insurance and I will be using them again for future travel.

Transparency
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Andreas

AndreasSydney, NSW

Some concern about unknown Underwriter - Hollard but backing Aust Seniors judgement

published

Yes Good value. Have used Aust Seniors/Chubb on a number of occasions which have proved satisfactory. Was Assured by your staff member Nina that the policy commences on payment and NOT at the date of travel - please advise if this is not correct.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Roger

RogerSouth East Queensland, QLD

  • 2 reviews

Fantastic As Always

published

the policy is excellent value and was so easy to set up, the young man who dealt with me could not have been more professional or more friendly. I lodged a claim last year for a flight cancellation owing to British Airways strike, and this was dealt with really quickly. Think this is the 3rd or 4th time I have used Australian Seniors Insurance.

DestinationEurope
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateSeptember 2019
Claim ApprovedYes
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Covered all I was interested in at this time

published

For the time frame of intended travel, coverage suited my needs.Advantage of savings booking online extra incentive for me.Age didnt appear to be a barrier however the extra charge for a previous condition did seem unnecessary.

Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Peter

PeterMetropolitan Adelaide, SA

Don't leave home without it!!

published

We are repeat clients, again experiencing extremely good value given the premium and policy inclusions.
Margarita and Shannon were very professional and thorough in organising policies.
Would recommend the Insurance to others.

Transparency
Customer Service
Value for Money
DestinationAustralia and Europe
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

David

DavidSydney, NSW

Travel insurance, a necessary cost of international travel

published

It seemed a little more expensive than other trips although this was more extensive. I have not lodged a claim and this is our first policy with Aus Seniors. It was easy to set up as the representative explained all aspects and ensured I understood the application of key elements of the policy including pre existing medical conditions, a very important element for senior travellers.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Ticks all the boxes.

published

This was hassle free, organised by the phone and it is the first time I used this company for travel insurance. I have yet to travel but the premium seemed to be very reasonable.

DestinationAustralia
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Rowena,
I'm glad to hear that our team member was able to organise affordable cover for you with ease. Thank you for taking the time to share your review with us and we hope you have a lovely trip.
Kind regards,
Alisa


Annie

AnnieGreater Melbourne (Outer), VIC

First Timer

published

Sooo easy to do, good options, great price. Thanks to Seniors Travel Ins I go on holiday’s with no worries. Will definitely be back for next trip later in the year overseas.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Annie,
Thank you for your wonderful review. It is always a pleasure to hear of the great service that our customers are receiving and the value they are finding in our policies. Happy travels!
Kind regards,
Alisa


Page 1 of 20

Questions & Answers

Kev

Kevasked

We are 80 YOs, myself with no pre-existing conditions, my wife with cardiomyopathy well managed by medication and a pace-maker/ de'fib. Are you interested in covering us for 8 day Pacific Island cruise from 12th Feb

2 answers
Philip B.
Philip B.

You will have to phone them.

Australian Seniors
Customer RelationsAustralian Seniors

Hi Kev,
Thank you for reaching out to us with your query. Our lovely team would need to speak with you further to discuss your request further. I have sent you a private message to obtain further information and will arrange for our team to reach out to you.
Kind regards,
Jessica


tryingtobehelpful

tryingtobehelpfulasked

This question applies to all the insurance products. I'm not sure why Product Review doesn't include a click option for indicating the review is in relation to making a claim. You would think the front office, when they take your money, would be a decent enough experience from most companies; I'm interested in hearing from the people who have actually tried to make a claim. Maybe a suggestion for Product Review to make an improvement here.

No answers

Rob L

Rob Lasked

Is repatriation to Australia covered in the event of an accident or illness?

6 answers
Susan
Susan

I believe so.

John
John

I asked same question and yes it is also according to the PDS it is.

Australian Seniors
Customer RelationsAustralian Seniors

Hi Rob L.,
Thank you for your question. In our PDS under Section 17 are the terms and conditions when we will pay a benefit towards funeral or repatriation expenses. https://www.seniors.com.au/documents/seniors-single-trip-travel-insurance-pds.pdf
Kind regards,
Sharon


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