Seniors Travel Insurance Questions & Answers

Hi Janelle,
Thank you for reaching out to us with your query. All claims for cancellation or amendment costs will be assessed on a case-by-case basis and in accordance with the terms, conditions and exclusions of your policy.
If the reason that you want to cancel or amend your trip arises from or relates to COVID-19, then the General Exclusion for an epidemic/pandemic will apply and cover is excluded.
We do recommend that you contact your travel agent and/or travel and accommodation providers in the first instance to reschedule or seek a refund for your trip.
If you would like to discuss this further with one of our team, please respond to the private message I have sent, noting your policy details.
Kind regards,
Jessica

Hi Janelle,
Thank you for sending your details through. I passed your details onto our team to reach out to you and assist with answering your query further. If you have any further queries, please do not hesitate to contact us.
Kind regards,
Jessica

Hi E.G. Marlee,
Thank you for reaching out. Could you please reply to my private message with your name along with your contact details as I would like to organise for one of our team members to contact you and further discuss a quote for cover suitable for your needs.
Kind regards,
Alisa

Hi Kev,
Thank you for reaching out to us with your query. Our lovely team would need to speak with you further to discuss your request further. I have sent you a private message to obtain further information and will arrange for our team to reach out to you.
Kind regards,
Jessica

Hi Tryingtobehelpful,
Thank you for providing us with your suggestion for Product Review filtering options. If you raise this directly with the Product Review team, they will be able to advise if this option is available now or if it is something that they will be making available in the future. You can contact Product Review by following this link;
Kind regards,
Jessica

Hi Rob L.,
Thank you for your question. In our PDS under Section 17 are the terms and conditions when we will pay a benefit towards funeral or repatriation expenses. https://www.seniors.com.au/documents/seniors-single-trip-travel-insurance-pds.pdf
Kind regards,
Sharon

Hi Upa,
Thank you for reaching out to us. We do not offer multi-trip policies at this time, however we do offer single trip cover. To purchase a policy you must be at least 17 years of age and there is no upper age limit when applying for a single trip policy with us. However, health assessments and further screening may apply at certain ages. If you would like a quote, please send me a private message with your best contact number and I will arrange for one of our team to contact you.
Kind regards,
Jessica

Hi Peter,
Thank you for reaching out to us with your query. It does depend on the type of cover you were quoted on for this. However, I would appreciate the opportunity to look into this for you and have sent you a private message to obtain further information.
Kind regards,
Jessica

Hi Kerry,
Thank you for reaching out to us. I would love to arrange for one of our team members to reach out to you and discuss our policies including our Cruise Pack to confirm what you would be covered for. Can you please send me a private message noting your best contact number and I will arrange for you to be contacted.
Kind regards,
Jessica

Hi Cheryl,
Thank you for reaching out to us. We currently do not offer Annual Cover, however we do offer Single Trip Cover.
Kind regards,
Jessica

Hi Cath,
That sounds like a wonderful experience. As you have mentioned you will be skiing, when obtaining a quote we do have the option to include Snow Cover and Adventure Cover. If you have a medical emergency, you can contact us on +61 2 8883 7006 and for all other claim scenarios, you can contact us on +61 2 8883 7081. Further information on how to submit a claim is available on our website; https://www.seniors.com.au/travel-insurance/make-a-claim.
Kind regards,
Jessica

Hi Marg,
Thank you for your enquiry. We would be more than happy to assist with your query in relation to travel insurance for your cruise. I can arrange for one of our lovely team members to contact you and provide you with a quote. If you would like a call, please send me a private message with your best contact number. I hope you have a wonderful time on your cruise.
Kind regards,
Jessica

Hi Jan A.,
Thank you for your question. All insurance companies may vary these requirements, however if you choose to insure with Australian Seniors you can take your policy 12 months in advance of when you travel. Your policy will start at the date of departure, except for cancellation or amendment expenses, which starts as soon as you purchase your policy. If you would like a quote, can you please send your contact details in a private message and I will arrange for a team member to give you a call. Our policy information can be found at https://www.seniors.com.au/travel-insurance if you would like more information.
Kind regards,
Sharon

Hi Denise,
Thank you for reaching out. You may be eligible for our Seniors One-Trip Travel. To obtain a quote, you can visit our website: https://www.seniors.com.au/travel-insurance/one-trip-travel-insurance or by calling us on 1800 004 005.
Kind regards,
Tess