While at first I thought this policy was good value, it turned out to be costly. With our travel plans postponed due to Covid-19 I requested that our travel insurance be transferred to when we travel next. This request was denied and no monies returned.
When all other parts of our holiday were refunded or vouchers for future use given, disappointing that Tick couldn’t offer the same.

Of note, my Mums travel insurance was fully refunded.

I’d be concerned with Tick if I ever had a claim.

I purchased this policy long before Covid had become an issue. My travel plans have been cancelled so I had contacted Tick to see if I could get a refund or credit and absolutely no response except for one which says you are not covered... I have never been treated so badly by a company.. I will never recommend or use this insurance company again to anybody I know.. After many emails I still have not received a message back.. Disgraceful Customer service. :(

This company refuses to give credit for future travel when I cancelled due to global health crisis. Airlines, tour companies, air b&b were honourable with giving us credit. Time for a class action against Tick Insurance!

Airlines have cancelled flights and offered a credit for future use. I am unable to use this credit, so it means zero to me in terms of value. Tick Insurance see this as a suitable option, and advised I am not almost $5000 out of pocket. Top cover, you are having a laugh. Find a reputable insurance company and avoid the ones who are trying to keep your money, and hide from paying out anything they should.

I am currently in the process of making a claim through Tick for cancelled flights from Covid19. Although I understand the increased demand on there claims team I have now been waiting over a month to hear anything since submitting my claim. I have emailed & called 4 times but never hear anything back about the progress of my claim. You would have thought that after purchasing a top cover service they would be more on the ball as there was certainly no delay in them charging my credit card when I took out there policy. I am just glad that I am not stuck in a overseas hospital & having to rely on Tick Insurance to organise my repatriation.

I bought two policies at a cost of over $500 and then no travel was possible due to Coronavirus. Tick told me ‘too bad’ no credit/refund was to be given.

Flight cancelled due to Covid. Airline gave full credit. Nothing to do with Trick Insurance. Insurance refuse to change date to coincide with new travel. Cite disclaimers that were not on site when booked and proof supplied. Trick insurance have Feefo reviews but won't enable me to leave one. Authorities have been made aware of their dishonest and unprofessional conduct. BUYER BEWARE. PS: No doubt they will post a smarmy comment "Please contact our complaints dept etc. Did that. Still refuse to honour the contract I had with them.

As with other reviews this is one of the only companies not offering full refunds for travel cancelled due to Covid. Contact the complaints line and ombudsman together everyone to get a result.

They would not refund our cover because our cooling off period had expired! How ridiculous. We paid in full three months before an international travel ban was put in place from the Australian Government due to the Pandemic.

This company has kept my payment for travel insurance even though they are not providing me a service due to travel restrictions and cancellations caused by COVID 19 pandemic. No option to use at a later date. Seems fraudulent to me.

Our cruise and flights to the cruise and back were cancelled because of COVID-19 and level 4 travel ban. Tick Travel Insurance refused to allow us to cancel our travel insurance and took our money for a service that they have not provided, although we had absolutely no control over the cancellation of our travel.

Company refuses to refund travel insurance despite travel bans caused by Carona virus. Insurance was purchased last year before Carona Virus existed. At a time when people are put of work and need assistance this shows a complete disregard towards people.

DO NOT USE TICK EVER!!! You only have to look at previous reviews to see how bad this company is. Emailed them about cancelling policy over 3 weeks ago 29th march as trip was cancelled for mid april. It took until the 20th of april for them to get back to me to let me know i was now outside the window to make a claim. 3 WEEKS FOR 1 EMAIL, and now conveniently im unable to make a claim. But its truly amazing when i emailed them back yesterday they gotten back to me within 1 DAY. I find that unbelievable. There are a few words to describe companies like this. JOKE

Unable to travel due to Corona Virus - understand re claims as booked too late - Tick will not refund my premium paid (Top cover) or provide a credit. Contacted complaints department 3 weeks ago - still no response.
Very unhappy and would not recommend this company.

WA - you send them the same info multiple times and they can't even be bothered to read it. Instead they delay your claim, multiple time' by coming back multiple times and asking for the information you've already provided them - multiple times. To have the person processing the claim say they have no access to my submitted claim or my original email sounds like a lie. Border line criminal. They do not respect their own contract.

wanted to Cancel a current Travel Insurance due to the Corona Vid cause i couldn’t travel so i called Tick insurance they said i wasn’t allowed to claim only wanted to cancel the policy or a credit note very disappointing

We were caught in Thailand during the Covid 19 crisis. We had purchased travel insurance in 2022 and Australia closed borders while we were in Thailand. We had multiple flights cancelled and had to cut our trip short by a week to be able to get home. Not only could we not contact tick from overseas, once we got home they refused to cover any costs we had incurred. The service people are friendly, but they offered no help and we ended up thousands of dollars out of pocket. Will never insure with tick again.

Have used tick insurance a few times now, but when emailing recently because of cancelled Bali trip, my message was not delivered because the return address was refused. Tried again same result.