What worries me is that you take out Top Travel insurance and think you are covered, but now that we have this coronavirus level 4 cannot travel, we shall see the true colours of insurance companies. I have put in a request for a refund for 2 accommodations in Bali and have given the insurance company copies of passport, health care card information, also copies of the accommodation with a letter from us requesting a refund from the accommodation. This was all requested by Tick insurance which I have emailed to them. Hope they come to the party of giving us a refund.
Marion.

Lodge claim but nill result. Before I purchased the insurance, there is nothing mentioned about covid19 on their website around mid to end february, their website backdated with covid19 rules and anything purchase after 31 january you will not be able to claim. This is scam - anyone wants to buy please take screenshot their website. they will use all ways to avoid the claim.

Paid for top cover for myself and husband for our overseas trip in Early January 2020
But as a level 4 travel restriction in place due to corona virus We cannot travel and when I asked for a refund on my policy they refused saying no refunds and no credit
So they just pocket the money and offer nothing for it
Never again will I insure with this company

They take forever to respond for starters and they are a typical insurer who will do anything to get out of paying. I booked insurance before the coronavirus was deemed an pandemic and wanted to claim for my cancelled flights etc but they lie and say that on their site at that point it said they're not covering for the virus and that I would have had to have clicked to confirm that I understand this which is completely false. I should have gone with my normal insurers. Don't waste your money.

I booked insurance with them 30 August 2022 for my trip to Japan in May. Because of the Corona Virus i was forced to cancel my trip. My flight and all accommodations have been cancelled and refunded.

Today i rang the insurance to request a refund for the money i paid them and was told No they do not give Refund. WHY. You buy something in a shop and you can return it if not used and get full refund. I am not going on my trip and will not use the insurance, so why are not giving the refund at a time like this.

Why should we booked with you again. Can we trust you. NO.

Graham Wilkinson

Recent trip cancelled due to COVID-19 and this company will not allow refunds on policies or postponement due to worldwide lock down. Whilst I am putting my life on the line working in an Emergency department potentially being exposed to COVID19, these crooks are sitting back counting the COVID cash. Shame on you Tick, absolute shame.

I tried to reschedule my insurance today as it was no longer needed due to corona virus but got told by customer service rep that I had called the day before to confirm I needed it and it is now too late. Considering I was at work the whole day and have no recollection of doing this they assure me I did, however they can't tell me when I called, who took the message or why I would need insurance for a trip I had cancelled five days earlier. Tried to speak with a manager but they were all too busy so I'm not expecting any joy from this mob.
Price is pretty cheap but you get what you pay for I suppose, I won't be using them again and can't recommend them as an insurer.

Spent 1.5 hrs on hold this morning to be told they would not compensate us 1 cent even though we bought their top cover before the Coronavirus outbreak, complete rip off

I recently purchased a travel insurance policy for my trip to Bali which was recently postponed due to the Coronavirus pandemic. I contacted them to change the date and there is nothing they can do for me. I don't want a refund, I just want to change it to a future date but I don't know when that will be at the moment. I received credit for my flights and accommodation at late notice so can't understand why Tick Insurance can't do the same due to the circumstances in the world at the moment.

Purchased travel insurance from this company.
They will not answer the phone, or respond to emails
Do not bother using this company, you will not be able to get any assistance from them . you will end up giving away your money.

Easy to set up, great value for money and always has the best excess cover for hire vehicles( when needed). Have used TICK frequently over the last couple of years.

Only insurance company I have dealt with the won't provide a policy refund and I haven't even travelled yet! Be careful with their terms and agreements, they are not as flexible or reasonable as other providers.

I have been attempting to contact TICK INSURANCE because I have to cancel my holiday for family reasons. I chose to email rather than phone as my circumstance is not "URGENT" as per your website. I filled out your contact form and no one has bothered to contact me. I realise with the Corona Virus causing challenges there would be some delays in response, however, my challenge has nothing to do with this and I need to rectify my challenge ASAP. I've been using TICK for the past several years. I've never had to make a claim and now that I require some assistance I've heard nothing.

It was affordable but we haven’t travelled yet so when we come home I’ll update my post. We saw that it was easy to apply for and we’re happy to have it because it’s affordable.

Have used Tick Travel Insurance 5 or 6 times over the past few years and find their policies cover all my requirements. Fortunately have not had to make a claim so far. The cost is always far better than competitors.

Went on a cruise febuary and found that noumea requires that we carry health insurance or we may be denied into the country something new.We shopped around and took out Tick very simple and cost effective for our needs.We had no problem at all.However when docking at noumea a guests was been put into an ambulance and we heard that the ambulance and hospital would not accept her until they had clearance from her insurer.This made us very happy that we did take out the policy.

good value went on compare the market and this one came up on top i had never heard of it previously i am not travelling until august so a long way off

Our flight was suspended due to coronavirus, the company will give me a refund. So I bought another new policy for my trip in August 2020 to the Baltic and Fjords,

Great to deal with. Easy on-line application. Read all the small print. I am over 70 so travel insurance becomes really expensive. Tick Travel insurance gave me the best dealThis is the 3rd time I have taken out a travel insurance with Tick. Policy is very good value. Very easy to set up on-line. Have 24hour emergency number. Great if any drama should arise