Tick Travel Insurance - International Questions & Answers

Hi Nev, if you purchased your policy before 4:00pm on 31st January, and your policy included cancellation cover, then you are eligible to claim for cancelling your trip, although it sounds like perhaps you are rescheduling instead of cancelling. Therefore, I cannot advise on the outcome of your claim, and I would recommend you lodge a claim. The below link includes all of the information you will need to lodge online, via email or via post, along with a list of documents that need to be included along with your claim.
https://www.tickinsurance.com.au/claims/manualsubmission/
https://www.tickinsurance.com.au/claims/
Thanks, Anna

Hi Nev, we continued to sell policies that provided the same wide range of cover our policies had offered before this date, with the exception of claims related to coronavirus. In addition, it was deemed a known event by this point, meaning it would be expected the policy was entered into with awareness of the virus and its developments. I would recommend you contact [email protected] with your policy number. They will be able to formally lodge your complaint and investigate your case. Thanks, Anna

Hi Cath, thanks for reaching out, but I'm afraid we are not able to change the dates on your policy, as this isn't something we can offer. Also, I'm afraid a refund can only be made if the policy was purchased within the last 14 days. Thanks, Anna

Hi Philip, without knowing more details, its not possible for me to guarantee that your claim will be paid, but depending on the level of cover you purchased (i.e. if it was Gold or Silver) you may be eligible to claim. The below link details all the evidence that will be needed to be sent by you, in addition to the details you will need to send your claim to us via email or post.
https://www.tickinsurance.com.au/claims/manualsubmission/
Thanks, Anna

Hi Brian, you aren't able to cancel and recieve a refund unless you are still within the 14 day cooling off period, which it appears you aren't. However, since you purchased before 4:00pm on 31st January, your policy doesn't have an exclusion for coronavirus related claims. So depending on the level of cover your selected, you may be eligible to claim for cancellation of your trip. Let me know if you need any help doing this. Thanks, Anna

Hi Brian, as I mentioned in reply to your other post, you aren't able to cancel and recieve a refund unless you are still within the 14 day cooling off period, which it appears you aren't. However, since you purchased before 4:00pm on 31st January, your policy doesn't have an exclusion for coronavirus related claims. So depending on the level of cover your selected, you may be eligible to claim for cancellation of your trip. Let me know if you need any help doing this. Thanks, Anna

Hi Brian, please see the below link which details all the evidence that will be needed to be sent by you, in addition to the details you will need to send your claim to us via email or post.
https://www.tickinsurance.com.au/claims/manualsubmission/
Thanks, Anna

Hi Bicki, thanks for getting in touch.

Unfortunately, all policies purchased after 4:00pm on 31st January 2020 are not covered for claims relating to coronavirus. Please read the below travel alert that details our position on the situation: https://www.insureandgo.com.au/travel-alerts/latest_update-global-coronavirus-outbreak.jsp

To make any changes to your policy, please email [email protected] for assistance.

Thanks, Anna

Hi Viv, I'm not part of the claims team so any advice I would give is general in nature, which I feel wouldn't be helpful in your case. I would strongly advise you call our 24/7 emergency assistance line on +612 9333 3963 to ask if you would be able to claim for this event, and if so, should you pay your return flight up front before claiming. Our team will be able to advise you on your potential claim, and they will discuss your options with you. I hope this helps. Thanks, Anna

Hi Lisa, thank you for your comment and sorry to hear about your dad's situation. If you could send me a private message with your claim number, I will get the team to look into it.
Just to clarify, none of the comments are fake. They are all from real Australian customers who have purchased or made a claim from Tick.

Wendy, I cannot tell you if you should/shouldn't buy from us. I can only mention that our assistance network is one of the largest in the world and we cover a large amount of Australians travelling each month.

Kind Regards,

Anna

Hi Girltoni, thanks for the question.

Your daughter would be covered for free, as long as you name her and enter her details on your policy. Regarding your daughter's boyfriend, he can be covered, but since he is not a relative, the free coverage for under 18 year olds doesn't apply: he can be on your policy, but he would need to pay for his coverage. Unfortunately, due to the uniqueness of this situation, this can't be done through the website, and so you would be best to email [email protected] to get a quote and purchase your policy. This will ensure you have it in writing that your daughter's boyfriend will receive coverage.

Thanks, Anna