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Allianz Travel Insurance - Comprehensive Plan Questions & Answers
5 questions from our users
Moneyasked
If I cancel my travel insurance policy before I travel, can I get a full refund without making a claim ?
1 answer
Allianz PartnersAllianz Travel Insurance
Hi there, I'd suggest giving us a call on 13 1000 to discuss your individual circumstances regarding a refund. Kind regards, Tegan
Merril ROBERTSONasked
If I booked and paid my fares on ANZ PLATINUM January, 2020 am I eligible for a refund as a result of the Coronavirus?
5 answers
Allianz PartnersAllianz Travel Insurance
Hi Merril, thanks for your question - you can call us on 13 1000 to discuss your individual circumstances. Kind regards, Tegan
Ive emailed the company and hoping for an answer
Hi Merril
We are in a similar situation with our ANZ Platinum Travel Insurance. I rang the customer service centre on 1300135271 on the 26 Feb and waited 50 minutes before I got a rep to help - he assured me I should be covered for the corona virus as I activated the cover in March 2022 but that each claim would be assessed on a case by case basis. I wanted to get written confirmation (our trip is worth more than $20,000) so I emailed the ANZAllianz claims department on March 1. Today I received this reply and the bottom line of the reply stated:
“Please be aware of the following -
Regardless of when you have purchased the policy or become eligible the exclusion will apply to all benefits within the policy/booklet if the claim arises from or relates to COVID-19 (corona virus)
Regardless of travel advisory dates, the exclusion will apply to all benefits within the policy if the claim arises from or relates to COVID-19 (corona virus)” needless to say we are very unhappy!! I tried ringing the 131000 but gave up after 30 minutes. Sadly the bookings were with a group of 6 friends and as we are all around 70 - it’s a huge risk to travel uninsured.
Darryl C.asked
Now travel insurer Allianz Partners says it will cover any coronavirus related claims, provided the policy was taken out before midday on January 30. Any policies brought after that time will treat the coronavirus outbreak as a ‘known event,’ and will therefore not be able to offer cover.
Acting CEO Kevin Blyth says Allianz Partners has taken into account the advice of the World Health Organisation (WHO) and the New Zealand Government, which is advising against all but essential travel to China.
“Anyone who took out a policy with us prior to our travel advisory today (Jan 30) will definitely be covered for the coronavirus outbreak,” Blyth told Insurance Business.
“That advisory was our line in the sand, as we expect that everybody would know by this stage that this is a known event.”
“As Tim Grafton rightly said in his statement, it is very difficult to ascertain costs when something becomes a pandemic, and being able to price for that is very difficult,” he explained. “We’ve probably been one of the more generous insurers, and have held off on our travel advisory for as long as we could.”
Allianz Partners excludes pandemics and epidemics under its policy wording, and Blyth says the insurer usually waits for the WHO to declare an epidemic before it stops offering cover. He says he has not yet had any claims related to the coronavirus, but there has been a massive uptick in queries regarding customers’ travel policies.
No answers
Darryl C.asked
"Overseas Emergency Medical & Hospital Expenses Unlimited"
Don't write this on the front cover of your policies when it's not true for unknown events.
No answers
burke1961asked
Do you provide wholesaler insolvency coverage for Trip a Deal and Inspiring Vacations?
1 answer
Allianz PartnersAllianz Travel Insurance
Hi there, thanks for the question - our call centre will be able to assist with answering your query. You can reach them on 131000 and they will be able to advise. Regards, Allianz Travel Insurance
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