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Stolen money
Well where do I start this company are thieves and fraudsters they stole money out of our bank account with out asking or notifying us we had a death in the family not even a week ago and we were up front with them but we found out today that they took money they had no right to I'm talking this further I'm going to the media and the financial obmanson and the police
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Hyundai accent 2015
I can't thank the staff at Alpha enough. The hyundai accent is a great car and drives very well. The help I got on the 12th of August the extremely high. I do believe that Alpha car finance should be anyone's first choice. Thank you again Alpha team
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Alpha we will shut down your car and leave you to rot
Extremely unsatisfied and annoyed the service from the account managers makes you feel like a criminal and they treat you worse than animals, I have a pregnant wife who at the drop of a hat might need the car to get to hospital but can't because alpha have immobilized our car so now we are stranded with now way of getting our kids to school or getting to the doctors/hospital. If you think they sound to good to be true that's because they are, the first chance they get they will turn on you like a shark in a frenzy, do not use alpha for your own sanity and well being.
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Wonderful experience from start to finish
I had a great experience. We found ourselves in need of a car. With previous bad credit rating from a bad business experience alpha helped us continue to have a stress free car experience
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5 years as a customer and still happy
I had some un expected medical expenses which came up to a total of $50 k, during this period my account manager supported me with a payment plan that was achievable, Richard, cherry and all my account managers have gone above and beyond to look out for me as a customer as have provided the best service you can ask for, sadly I’m on my last year of my 2 car lease and have no problem in recommending clients to them for future business, with out their support I could never have had my car or finance, even looking at staying on as a client just because I’m happy with the service they provide honest, caring, and compassionate
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Very Quick service.
Yes no problems will recommend maybe will get a 2nd car for work.. staff were friendly and a quick service
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Quick easy hassle free finance
Very satisfied exactly what I was looking for
I will definitely recommend Alpha to family and friends
Most easy and Hastle free finance around
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Good Service!:)
I’ve been with Alpha for 4 years now, excellent customer service and always prompt with any of your enquiries. would highly recommend their services to friends and family .
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Nissan Mum
Customer Service was amazing and professional, great communication regarding my car.
No issues knce I found the car I liked it was a few signatures and I was picking my nes car up within 24hrs.
Fast and Easy and Convenient.
Best experience I have been with Alpha for over 5yrs now and this is my 3rd car.
Thank you Team Alpha
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Poor customer Service
Customer services is very poor takes 4 mths for someone to contact you, they don’t know their right hand to their left had.
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Great car great service
Having been with alpha for the last 4 years we were very happy with our car and the service provided by the Alpha team! Highly recommend
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Great Work
Service that was professional and courteous and they even had a big bow on my new car waiting for me.
Couldn’t fault the experience alpha
Thanks!
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Perfect
Customer service was excellent and did not have any problems.
Did not experience any other hidden cost throughout my 4 years.
Very satisfied with the rate staying the same throughout the loan and have had a excellent relationship with Alpha.
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Loving my new car
Well satisfied customer service well organised Will recommend your services to anyone ..and im loving my new car...there was no time delays service on time..thanks
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Paul OAU
Don't deal with SHANON from Newcastle deal with terry
Months of stuff around lemon after lemon lie after lie SHANON let this company down don't deal with him a monkey could do a better job
Couldn't even fix the car hid it instead and again lied had to ring there mechanic to get the truth 1 star rating needs training or sacking
Now terry that works there very polite well mannered and does exactly what you expect with no hassle no fuss if only it was like this from the start 5 stars to Terry
Now Company ain't bad just some idiots who work there ruin the experience
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- Verified customer
Best deals out there...wouldn't use anyone else
Everything went well alpha went out of there way to find the exact ute I was looking for.
The experience was great no hidden cost everything was explained in detail without putting me to sleep
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Perfect
Very satisfied have been with alpha for 5 years
And has had a very good experience in the last couple years
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Savenaca RokosigaGranville
CAR FINANCING & UPGRADES
I have been with Alpha Finance for over 21/2 years and Nigel and his Team has been really extra awesome and helpful to me and my situation and really helped me with my vehicle. Thank you Nigel.
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Great customer service and Great company who actually cares
Jessie del Rosario helped me to be on top of my payments, always prompt and reliable. Would always ask if I understood and gave me options to meet the requirements of my lease.
Thank you to Alpha who offered me a car that was very nice and reliable. Will definitely come back when I'm ready for an upgrade.
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very happy customer
Very happy with my car and a big thanks to Michelle at the Dandenong branch, was a much loved wait
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Questions & Answers
Gary L.asked
Is there any payment relief coming from alpha finance cause of this pandemic?
No answers
Carlyasked
I'm wanting to upgrade my car as it is no longer suited to my lifestyle. How can I do this?
Melissa H.asked
Hi I was wanting to know what happens if the car is written off in an accident? I understand the vehicle would be insured for both myself and someone else if I am at fault. BUT what happens if it is a write off half way through the contract? Do you get a new car? Does the contract end? What happens to the payments. Please reply thank you
1 answer
You need to call them, but be prepared to either have to hire another car or put up with no car for months on end
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