Went in to buy a new bed frame & mattress, however was yelled at by the sales member. 100% wouldn’t go back even if you paid me! Bought a superior frame & mattress from BednDreams for the same price. My advise would be to shop around or go to any other Amart for your next purchase Absolutely disgusting!

I bought the 2 seater Optimus recliner - whilst it has some great features such as USB ports, the seat has collapsed, I am not heavy 70kg so not good - just a year old, I paid $1100 for something of very poor quality

I bout a Queen bed frame and a DREAM ELEGANCE 1000 COMFORT Queen Mattress online. The day when i received, i myself assembled and tried the mattress. I like the bed frame but not the mattress. I kept the mattress aside, raised a complaint. I have been redirected to online claims, then to stores, then to connected again back to stores. They said they can't do anything as this falls into change of mind and not able to accept because i have taken the mattress out of the plastic cover. How can i test the mattress with cover?

I bought these 2 Keller lounges in August 2018, looking for a change. I paid extra for the cleaning products but to no avail the bottle nozzles broke on first use. Once it gets dirty it looks filthy and old. Bottom cushions spread out with use stitching is also loose on seams. To be honest it didnt have high use for the condition it looks like, which I am unable to attach photos. But if it's just for adults, Its is a solid couch and looks good just dont recommend for young kids, or cats. For us it was the worst $1100 I've spent on a couch. Material and kids don't go well. But i did love the look of the style. Maybe when the kids leave home I might get again a similar style one day.

I bought a desk from Amart and half of the parts do not have labels, took a while to guess the right one, the tabletop was damaged. Waited for 1/2h on the phone with customer service then gave up, store was not helpful at all. The delivery driver was rude, did not provide 1/2h call prior to arriving as promised, refused to assemble despite initially promised by store manager. I would not recommend this store to anyone.

Well I have to say I'm still in shock, after the debacle I went through with buying a sofa from fantastic furniture, I went to Amart purely out of desperation, and you should never go shopping when you are desperate. This truly genuine saleswoman named Jaqui got me out of trouble in no time flat. She found me a sofa. It's wonderful, not the colour I wanted but so stylish, honestly I feel like George Jetson when i sit on it. A wonderful saleswoman and a wonderful sofa, and the nicest delivery people what more could I want. Cheers to you Amart and Cheers to you Jaqui. I will definitely be coming back.

Purchased a double bed with missing pieces, the middle support legs one a lot shorter then the other one the black plastics for the slats 5 of them missing the slats itself such a bad quality it’s already chipped customer service is very unhelpful they have not replied to my email yet, would not visit any of your stores and do not recommend it to anyone

I have ordered few set of furnitures . They keeping postponing multiples times and i have been waiting for 5 months .this is totally disappointing . If they are not able to deliver why they give new dates.

They sell inferior products that do not last the term of warranty from normal wear and tear. A leather L shaped couch literally split from beneath one seat and foam spilling out, from just sitting on it - what a couch SHOULD be able to handle. Sitter is 70 kilo so not even an unreasonable use. A-mart advised its wear and tear, not warranty fault, evidently a $2000 leather couch isnt made to sit on...

I brought the Silverwood package from the oxley store and the tall boy has a fault bottom draw (this is the second one I have had since the first has been replaced) and the dinner room table leg the metal is coming apart, checked online as it says it comes with a 10 year Guarantee to ring up and them tell me it was only a 1 year structural warranty so other words just lying on the website and not worth the money from a cheap basic store

The chair didn't fit me, caused some back issues. They accepted the return which I am thankful and happy about. I would also like to say that I a regular Amart customer and most of the items I purchased, are extremely great and value for money. Thank you Amart

Bed& base delivered by 2 rude couriers both were dragged along ground after they left found bed &bases were ripped rang amart they offered 200 dollar to keep damaged merchandise which we refused w ent in to store to sort out change over what they sent us was absolutely unsleepable hard rubbish this was our second &last shop at this company absolute waste of money we can’t afford this how can you not fix these problems do you not care obviously not

Amart furniture website navigation is quite good. My experience with placing an order was smooth and quick. Unfortunately, I had to cancel my order due to the very negative product and customer service reviews on this product review page.
I dealt with Emma at Rutherford store and she exceeded my expectations. Emma was very professional, friendly and diplomatic in explaining the process of cancellation. After all she had to protect the business she represents but at the same time she did everything to provide very satisfying customer service.
Maria Mowczan

BE AWARE delivery is the worse in A-mart. Delivery guy called me the day before the delivery day and I told him not to as I will be busy during the morning but he decided to come. They charged me more than 80$ for the delivery and never refunded me the delivery. I talked to the manager and her response was that she will check the so called "log", where they have a recorded all the phone calls of the customers, and after that she will tell me what is going to happen to my delivery fee refund. She did not bother sending an email about the problem after a month passed already. Unprofessional manager.

Went to the Prospect store, bought a coffee table, was not available in the store at the time. Became available next morning, borrowed a friend's car and picked it up. While unpacking found one panel to be defective (can you believe it, new item and defective - wonder what their quality assurance process are like). Anyways, called them and asked it to be replaced. Now, they can't help deliver the new item, I will have to arrange the return of the old one and pick the new one up. Guess what, I will again have to request my friend to accompany me or pay Amart for the delivery. They are rip offs ! You are better off going not going to them.

Brought over $5K of furnitures from amart sofa and etc.) last year. The sofa's armrest broken last month. I asked for 10 years warranty care and came back as because it's my fault (sit on armrest once), it's not gonna cover under 10 years' warranty. Thats a smart excuse Amart!
I never see any kind leather sofa's armrest gonna break that easy just cuz someone sit on it once!

I purchased the Majesty coffee table and TV unit. Both pieces are nice and I got them really cheap which was good. They come flat packed which is no problem but i found the instructions to be confusing and poorly drawn meaning I had to back track a couple of times during the assembly of both items. I also found I had excess hardware and some guide holes were not drilled properly. The final product is great but it was a struggle to get there.