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79 questions from our users

JESS

JESSasked

Hi will like to know about your products...Are they second hand as what I have read on the review columns.The fridge I am thinking of buying which is lggt-442bpl442l top mount fridge is it new with inverter compressor with 10 years parts warranty or second hand?

1 answer
Appliances Online
Customer ExperienceAppliances Online

Hi Jess

All the appliances at Appliances Online are brand new. We do not sell seconds goods on our website. If you would like more information about our products, please contact our support team on 1300 000 500. They are available 24 hours a day, 365 days a year. They can also be reached at [email protected].

Kind Regards



Manisha

Sue

Sueasked

Hi, I need to replace our 420L Westinghouse that we've had for 20 yrs. Having trouble finding anything at least the same size that will fit into the space we have in our kitchen. Space is 1700 x 750 x 700 (H W D). Height is the main issue. Do you have any fridges that will fit in this space without having to downsize our fridge capacity?

Thanks

1 answer
Appliances Online
Customer ExperienceAppliances Online

Hi Sue



Our team would be more than happy to assist you with finding a suitable fridge. They can be contacted on 1300 000 500 24/7, or can be emailed at [email protected].

Alternatively, if you can provide me with a suitable contact method, I can have the team contact you.

Kind Regards

Manisha

Peter Richardson

Peter Richardsonasked

If a wrong item has been ordered online and you want to return it and purchase the correct item. Will it be accepted and any fees involved for ordering the wrong product?

1 answer
Appliances Online
Customer ExperienceAppliances Online

Hi Peter,

Thanks for your enquiry.

We accept returns, provided the item's packaging has not been opened and provided you notify us within 30 days of your delivery, that you wish to return your item. We can then arrange for the item to be picked up, and the correct item delivered to you. If you're not replacing the item with another product from our website, and simply wish to return it for a refund, a $50 pickup fee will apply, or alternatively you can drop the item off to us at our warehouse, at no charge.

If you have unboxed the item, a 20% restocking fee will apply.

Unfortunately we are unable to accept return of any goods that you have attempted to connect, install, or have used.

You can find more information about our returns policy on our website: http://www.appliancesonline.com.au/return-policy/

I hope this helps! Please feel free to give us a call on 1300 000 500 if you have any further queries.

Kind Regards,

Jenny Simpson

Michelle Ogle

Michelle Ogleasked

Which Fridge/freezer has the best reviews at the moment?

1 answer
charleybrown
charleybrown

Its not an easy question to answer and it also depends what you are after.

I spent many hours reviewing french door fridges and was worried about the reviews for the customer service of LG and Samsung. By chance I ended up talking to an LG rep and he convinced me of LG's ability to resolve any issues and for peace of mind I bought the extended warranty. It was also comforting to know that appliances online will organise repairs for any defective fridge that you might receive from their delivery.

I wanted a large french door fridge with ice and water dispenser and found the LG 907L to fit the bill they also do a 730L which is exactly the same just smaller. Both have good reviews. I was also looking at the Mitsubishi L4 Grande (710L) - I think this is the best french door fridge on the market but it doesn't have the ice and water dispenser. Mitsubishi are so confident they offer a 5 year warranty as standard (most fridges get a standard 2 year warranty).

Hope that helps.

kimmykins

kimmykinsasked

I am going to buy a 32" TV and note your website says you will remove the old television upon delivery of the new. My old television is a very large 80cm CRT TV. It will take 2 people to remove it. Will there be a problem getting this taken away upon delivery of my new TV?

1 answer
Anne Walsh
Anne Walsh

I bought a new washing machine on appliances online. They removed the old washer and installed the new one no problem at all. All of this was organised online. But they have a phone number if you have any doubts you could call them.

Neville

Nevilleasked

How do I view products (electric stove)

1 answer
Colin Green
Colin Green

Neville - just go the the Appliances Online website and put "electric stove" into the search field. Or click on "Appliances" and drill down from there

Angela Crealey

Angela Crealeyasked

Do you take old fridge away?

1 answer

They took our washing machine away... Just had to click the appropriate button when buying

terry

terryasked

hi. is there a left open upside down fridge about 500 L White with independant controls for fridge and freezer on the market thanks (forgot 2 door)?

1 answer
Belcom
Belcom

sorry I cant sell fridges. Try Harvey Norman.

malcolm

malcolmasked

Need a front loader max ht 840mm. Have selected Fisher and Paykel WH60f60wv1 or equivalent .
Require a 30 min short wash cycle and 1200 or better rpm rinse speed

1 answer
Belcom
Belcom

sorry i don't sell Fisher and Paykel. Try Harvey Norman.

malcolm

malcolmasked

Want a quote for a frig 600mm or close to width less than 700mm. prefer freezer under frig rt hand hinge
300 to 400 litre capacity

1 answer
Belcom
Belcom

Try Harvey Norman.

ron

ronasked

we are looking for samsung dishwasher opening size height 84 centimeters width 60 c 52 c deep

1 answer
Belcom
Belcom

Try Harvey Norman.

andyroo

andyrooasked

Hello, Am looking to buy the Samsung AU32F6400 3D smart tv and just wanted to clarify that it does come with the smart remote that is used for the voice commands etc
cheers
Andrew

1 answer
Appliances Online
Customer ExperienceAppliances Online

Hi andyroo; apologies for the delay! They do :) All F6400 Series Samsung TV's come with the Samsung Smart Touch Remote. Cheers,
Gill

Grace Martin

Grace Martinasked

Dear Appliances Online,
Is my delivery of a 420L. Kelvinator left-hand opening refrigerator still on for today? I hope so, as I have all the food from the "baby" fridge in eskies! Sincerely, Mrs. Grace Martin

3 answers
david
david

Hi Grace Martin,
I was sent an email with your delivery question. I am not with Appliances on line. I simply submitted a review of Appliances on Line.
David

Appliances Online
Customer ExperienceAppliances Online

Hi Grace, we're on for delivery today :) If you haven't had a call by 10am, call us on 1300 000 500 and we can get your delivery window. Cheers! ^Gill

Belcom
Belcom

your order has been lost
Try Harvey Norman.

Lee Tunks

Lee Tunksasked

We bought a samsung 3 door fridge/freezer that had a $400.00 cash back how do we claim this?
Lee Tunks

2 answers
Appliances Online
Customer ExperienceAppliances Online

Hi Lee - just give us a call on 1300 000 500 to be pointed in the right direction. Most cash back promotions can be claimed on the manufacturer's own website but it depends on the brand :) Hope this helps!

Belcom
Belcom

HA HA HA good luck. you got suckered by AO there is no cash back

Noelz

Noelzasked

I purchased myself a vax from a salesman in 1996 when I was living in NZ and had it for 12yrs before moving here. I had paid it off by automatic payments a f/n and was wandering if you offer time payment, I just miss my vax so much? :(

2 answers
Appliances Online
Customer ExperienceAppliances Online

Hi Noelz, we offer financing options through Once Finance with payment installment options. We can read more about Once here: http://bit.ly/ThuFCU

Please don't hesitate to reach out if you have further questions! :) ^Gill

Belcom
Belcom

Try Harvey Norman.

Klodia

Klodiaasked

Hi,
My name is Klodia. I wrote a review for Appliances Online dated 6/3/2013. Gillian from Appliances Online made a comment and then I made a comment, but I can only see my comment if I'm I'm logged on or in my profile. Why is that? [email protected]

2 answers
Appliances Online
Customer ExperienceAppliances Online

Hi Klodia, we cannot see your comment. You will need to contact product review:

David4588
David4588

Replies are often taken down by product review if they are too critical. Several of my comments have been removed even though they were accurate comments.

BS

BSasked

We are about to buy a gas oven Chef CFG503WA from appliances online. What does your delivery service entail? Do you disconnect the old gas oven and reconnect the new or just deliver the new one and remove already disconnected old oven?

2 answers
Appliances Online
Customer ExperienceAppliances Online

Hi BS. Thanks for writing to us! If you're in one of our free delivery areas (most metro) you will be eligible for free delivery of the Chef oven. To see if you fall in these zones, simply enter your postcode on the home page (top right hand corner next to our phone number) and anything added to your cart will show either free delivery, or a sum. The delivery team will be able to deliver your new oven, as well as remove an already disconnected oven; all wires and power connections must be disconnected and away from the wall. As a side note, if you fall into one of our metro areas, we can organise a professional electrician to connect at an additional cost through our Handy Crew contractors if you wish not to source an electrician on your own. To view these costs, visit this site: http://www.handycrew.com.au/cooking/#ovens

Please don't hesitate to reach out if you have anymore questions to [email protected]

Belcom
Belcom

Try Harvey Norman.

Reen21

Reen21asked

If I bought a 90cm cooktop from you but my old cooktop is 79cm,would it cost any more for installation because the hole would have to be made larger ? Or if I bought a 60cm cooktop,I would have a gap in my benchtop,how would you install this ?

2 answers
memel1939
memel1939

Hello Reen21

You are a little confused - I am not from Appliances Online, just an ordinary consumer. I bought a combination microwave/griller/cooktop from them. I suggest you contact them with your question - you won't have any hassles, on the basis of my experience they are a pleasure to deal with.

Merry xmas

Belcom
Belcom

i would Try Harvey Norman.

FRANK791

FRANK791asked

What is the purchase price for the VITAMIX TNC5200?

2 answers
Appliances Online
Customer ExperienceAppliances Online

Hi,

Appliances Online does not stock the above product. However, you can view our great range of blenders here http://www.appliancesonline.com.au/blenders/ Happy shopping!

Belcom
Belcom

I would Try Harvey Norman.

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