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Aurora Archer Gas 100 Series Questions & Answers (page 2 of 2)
26 questions from our users
D.dasked
1. Rear burner fails to ignition first attempt.
2. Front burner ignites with a woosh, ie igniting all unused gas in firebox.
3. Rear burner then ignites OK.
QUESTIONS:
Why?
What needs replacing?
9 answers
I have no idea ask the supplier.
Sorry I can't help.
Aurora A.Aurora
Hello D.d its tech support here at Aurora Climate Systems we need some more information in order for us to be able to assist you with an answer to your questions,we need to know what year the heater was built,the model number, the flue type,serial number,what type of gas natural or LP,if you have a remote what type,also can you light the rear burner on its own or the front on its own,do you see the rear igniter glowing or the front igniter glowing these are just some of the questions we have or you could call us on 1300 388 953 and we will be able to assist you with technical support,hope this is of some help to you look forward to your call best regards from Aurora Climate Systems.
• 2006 IS100
• Internal vertical flue
• Natural gas
• Remote controlled (Skytech 5301P)
Front and rear burners can be run separately.
HSI functions (glows) as expected.
If front burner is running (by red button), and then rear burner tries to start (by remote temp control) it mostly fails on first attempt. However, the front flames momentarily drops significantly while rear ignites.
Lanaasked
Our Archer FS100 gas log heater decided to stop working. Can someone recommend a good technician to fix it? The man I used a couple years ago for the same problem is booked out until end of July.
I live in Sydney.
Thank you
1 answer
Alice R.Aurora
Hi Lana,
If you contact head office on 03)97958895 we'd be happy to advise you of a trained tech in your area.
Warm Regards,
Aurora Climate Systems
Brendanasked
Hi, I live in Auckland, New Zealand and I have an IS100 Archer Gas Log Fire which I purchased in 2005. The fan has suddenly stopped working and I would like to know if you there is someone in Auckland who knows how to service these heaters? Thanks and Regards, Brendan
1 answer
Alice R.Aurora
Hi Brendan,
Thanks for your enquiry. Can you please contact [email protected] with your location and serial number of the heater, we can assist you from there.
Warm Regards,
Aurora Climate Systems
Johnoasked
Hi. We have an FS100 and recently after switching off the fan will not turn off. There seems to a sensor on the right hand side has something to do with it. Please help.
Regards Graham
5 answers
After turning OFF the fire, the fan will run until all the heat in the fire is dissipated, it takes a while to blow out all remaining heat. I sometimes find this annoying and turn it off at the wall plug.
For the IS900, this is one of the problems with thermastically control heaters, and unfortunately other brand heaters are going the same way. Manual control seems to be coming less . You can't just turn it off at the power point as you can stuff your heater up. Yes It does take a long time for the fan to turn off but that's how the heater is designed. Very annoying as it seems to go for ever. If your fan is will not turn off good luck dealing with Aurora, they don't want to know and can be quiet rude about it.
Alice R.Aurora
Hi Johno, we can certainly help with this issue. Could you please private message us with your name, address, phone number and serial number of the heater so we can contact you please. Warm Regards, Aurora Climate Systems.
leonasked
my F100 fire won't start because the flue light goes out. cleaned the flue pipe.I can't get anyone to fix it.
I live near Ulladulla. Can anyone help.before I put a brick though it.
2 answers
Aurora A.Aurora
Hi there, Usually it is the flue pipe but it could also be your flue fan. Things can get inside the pipe and build nests in the fan which in turn will stop it working. You will need to get into the back of the heater to access the fan. Please give us a call if this does not help, or email your details so we can communicate further. 0397958895 Regards Lee
This could also be a fault with the pressure switch. It has a micro switch that works off a diaphragm that senses low pressure when the flue fan is running. If either the micro switch, the diaphragm, or the tubing is faulty the heater will cut out for safety reasons. So even if the flue fan is running and all is well with the flue, if there are any issues with the pressure switch the heater will cut out.
Booasked
Why did my fs100 start beeping last night, had to switch off at power point to stop it
5 answers
Hi Boo
Sorry I don't know the anser to this, as my heater is a different model.
When was the last time you had the heater serviceed ?
Isn't there some hint under "trouble shooting" in the manual.
Frustrated
Nothing in the manual.
Probably need to change batteries in the remote control. The Receiver box inside the heaters seem to beep when they are losing signal with the remote whether it be low batteries or remote taken too far away. Change the batteries or move the remote closer to the heater. See if that works
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