Aussie Health Products (page 3 of 3)

Good prices and website very easy to use. My order arrived quickly, and all my products were separately bubble wrapped and it was all packed very well. Quite impressed! This was my first order, but I will be ordering again and will be recommending to friends and family.

This despite initial mix up on web site. Wrong product delivered because product had changed ingredients. We were uneasy about returning product even though they agreed to discount or full refund and return at their expense. On line shopping relies on trust. Customer pays and trusts company to deliver. If return is needed customer must trust that refund will follow. We'd previously had problems with returns on another on line site . Aussie Health took time and effort to reassure us. We came to an amicable agreement with Aussie Health. We would use them again and would recommend the company to others.

I have been ordering hard-to-find items such as whole grains, organic dried coconut and imported dried fruit from Aussie Health Products for many years.

Unfortunately, my latest order didn't arrive, so I contacted Aussie Health Products via Paypal's dispute resolution centre. That afternoon, I received a very upsetting phone call from Aussie Health Products saying that they were a small company, didn't carry insurance, and therefore would not be refunding my money. The person I dealt with was highly unprofessional.

This incident has soured my relationship with Aussie Health Products, so I will order these goods from other providers in future.