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Australia Post International Standard Questions & Answers (page 3 of 9)
172 questions from our users
Hello there,
I have been waiting for a package that is currently held in Customs and I realised the wrong postcode was put in during the ordering process. Is there anyway to update the address so it goes to the right postcode? All other details in the address are correct.
The tracking number is: LZ579558300US
Any help would be greatly appreciated!
Kind Regards,
Grace
I dont work for australia post but if you ring 137678 they can help
Hey Grace,
I'm afraid not, sorry!...
Read more Our machinery will likely identify the correct postcode and as long as everything else is correct, your parcel should be delivered just fine. Keep an eye on the tracking as it'll update once it's handed over to us. Let us know if you've got any other questions. - Cat
Thank you so much Cat! I’ll keep an eye on it :)
All the best,
Grace
Hi
I have send a parcel to Canada on 2 July but it's showing processed by air carrier 5th time from that date can u please update me exactly where the parcel is
My tracking number is CY104356682AU
Hi Jas,
'Processed by air carrier' means your parcel has been handed over to an airline, but it's not one of our usual ones which is why the scan is so vague, and why we're not able to give you any f...
Read moreurther information. Airlines scan items multiple times as they process them throughout transit so you may see this scan multiple times on your parcel.
Hey guys, I have been waiting almost 3 months for my package to arrive from the US. Was sent on Apr 30 and last USPS tracking was from 08 Apr saying its " in transit". Could you please follow up?
Tacking CE453161297US
Hey Glen,
Sorry to hear that....
Read more We don't have any tracking scans whatsoever for CE453161297US, so safe to say it hasn't arrived here either. Given the amount of time you've been waiting, I recommend speaking with the sender and asking them to get an investigation started with USPS. Hope this helps. - Cat
I would like to ask about a parcel number CH119274698AU that was sent to Poland at the beginning of June. According to your tracking, the package has been in Poland since June 28. The problem is that in the Polish post office tracking there is no such situation recorded at all and according to them the parcel is still in Sydney.
Hi Furox,
It's disappointing to hear that Poczta Polska aren't able to confirm arrival into Poland despite the tracking event on our end indicating this occurred on the 28th. It may be that the parce...
Read morel is still making it's way through border processing and is yet to be cleared and passed on to Poczta Polska.
Hi could you please let me know where my parcel is at the moment- CY104377930AU
Kushal
Hi Kushal,
Your parcel is still in transit to Fiji, and I'm unable to provide any specific updates just yet....
Read more Our current standard delivery timeframe to Fiji is 20 business days, so we're expecting CY104377930AU to be delivered on or before the 6th of August. - Cat
Hi, just wanting to know if my package is on the way to Perth since it says on USPS that it’s just AUSTRALIA but not anywhere specific CB130808139US
Good morning Kara,
I've had a look at CB130808139US and can see that it arrived in Australia on Friday and is awaiting clearance through customs. Customs are external to us so we aren't able to advis...
Read moree how long this process takes, but we generally expect a parcel to be processed within 2-3 weeks.
Alright thank you!
May I also ask about this? LB410832211US there’s no tracking information for it, I don’t know why.
Hello, i am awaiting a package from the USA. According to tracing info, it arrived in Sydney on the 30th of May ( Arrived awaiting clearance (Inbound) SYDNEY NSW) I have called USPS, Auspost and also Customs and nobody can locate it. This is the longest i have had to wait for a package to be delivered in over 15 years of shipping between USPS / Auspost for my business. Tracking is CH130808757US
Hi DBEE,
It's definitely too long to be waiting and given the lack of any tracking events to indicate this did enter our network, it does indicate that something has gone wrong....
Read more I'd recommend letting your sender know you still haven't received so that they can contact USPS to get an investigation underway to ensure this can be resolved as quickly as possible. -Casey
Thank you for your reply. I have done this as the sender is my mum and i lodged it on her behalf. They tell that its left their possession and is in Australia so its in customs hands. My usps case num...
Read moreber OL5980037. If you can assist in anyway with communicating with USPS it would be greatly appreciated.Hi DBEE,
I can't see any indication that USPS have yet contacted us about this tracking number so I'd definitely recommend continuing to follow up with them regarding any updates to the case.
Hello.
Regarding parcel LH179777508AU on standard shipping to U.K, the last information provided was ‘processed by carrier’ on 7th June and nearly approaching a month since that update. Surely it has to be here soon, possibly even next week.
Also have ET164840500AU on express shipping and that was again ‘processed by carrier’ on 19th June.
Any updates on when these should actually be appearing into the country?
Thank you, Tom.
Hi Thomas,
I've had a look at LH179777508AU and can see it's been handed over to Royal Mail for delivery, so I recommend keeping an eye on their tracking for any updates going forward....
Read more As for ET164840500AU, our Express timeframe to the UK is 12 business days and I can see we're on our 11th business day. If it still hasn't been delivered by tomorrow, have the sender contact us on the 7th and we'll look into it further. - Cat
Hello.
LH179777508AU has arrived at my local depo but yet to have it delivered even though it’s been there since 6th July....
Read more Whereas ET164840500AU is still showing as ‘processed by carrier’ so definitely not delivered by any kind of estimation date, and trying to get in touch with the company/sender can take a very long time to get a response from them so don’t know how much that is any use to you. Thank you.Hi Thomas,
We'd recommend speaking with Royal Mail about LH179777508AU as we don't have any control over the delivery once it's in their hands....
Read more As for ET164840500AU, we'll still need to speak with the sender so please get in touch and ask them to contact us so we're able to investigate further. - CatHello, I need to know about what’s happening with my package? It’s been stuck on customer enquiry lodge for 4 days now. I’m getting kinda worried… tracking number: CB130808139US
Hi Kara,
'Customer enquiry lodged' means that either the sender or addressee has contacted us to discuss the parcel, so don't worry about that....
Read more CB130808139US hasn't arrived in Australia yet so we recommend allowing more time. If you're concerned, reach out to the sender who can speak with USPS and provide you with an accurate delivery timeframe to Australia. - CatThank you!
How long will it be in there for?
Hi, I would like to ask about the package CH119274698AU which was supposed to arrive to Poland. For 14 days the status of the package has been stuck on "cleared and awaiting international departure" and nothing is changing in this matter.
Hey there,
Our current standard delivery timeframe to Poland is 20 business days, and I can see we're on our 15th business day. CH119274698AU arrived in Poland a few days ago, so I'd track it on the local postal service's website going forward....
Read more Hope this helps! - Cat
Hi, i have posted a parcel to North Macedonia on the 3rd of June and today is the 21st of June.
Can you please advise if the parcel is moving because it been showing “cleared and awaiting international departure” since the 4th of June.
Please check and let me know. Tracking number: CY104014918AU
Hi Besar,
Our current standard delivery timeframe to Macedonia is 17 business days, so we're expecting it to be delivered on the 28th of June. In saying that, delays do occur especially in the curren...
Read moret climate with delayed and restricted international flights. Due to this, please allow until the 12th of July for CY104014918AU to be delivered. If it hasn't been delivered by then, we'd recommend giving our specialist international team a call on 1800 007 678.
Hi,
Can anyone please give me an estimate on when this should be delivered? Also, are flights to Brisbane to USA common enough that i shouldn't expect any major delay? Ordering from AUS to USA -> Tracking: ET164429360AU. Thanks!
Hey Micah,
International flights are still only a fraction of their pre pandemic levels and due to huge booms in online shopping during this time, there is more mail freight than ever needing to be allocated to flights that are available....
Read more Our website lists current estimated delivery times and for express to the US, we estimate 7-12 business days: https://auspost.com.au/service-updates/international-delivery-updates You'll need to allow a bit more time as ET164429360AU was just posted on Tuesday making today only the 3rd business day since it was posted. Delivery is estimated by the 24th of June. Please keep in mind that this is an estimate only and it may be necessary to allow additional time but these estimates are based on what we are seeing with the majority of parcels though so it will most likely be delivered in the time we estimate.
Hi,
I have a parcel coming from the UK that has arrived at Perth (LP455522268GB). It’s status is:
Arrived awaiting clearance (Inbound)
PERTH WA
It’s been saying that since Sunday, 30/05, any idea how long this could take to clear?
Thank you,
Deb
Hi Deb,
Clearance time can vary quite a bit based on all sorts of different factors. It's not something that we get any insight into but once you've seen an update advising it's in our network, delivery won't be far off.
Hi there,
I'm after information on remaining delivery times on a parcel that arrived through Sydney Airport from USA (via Japan) last Thursday morning (22nd May 2021). The last update on the tracking notes (27th May) notes that it is awaiting Clearance (inbound), so am curious as to it's status.
Tracking ID CM236899524US
Thank you!
Michael
Hi Michael,
The tracking update on the 27th advised it had arrived in Australia and was awaiting clearance with border authorities here. It has since been released to us as the tracking shows it pas...
Read moresed through one of our sorting facilities yesterday and then went out for delivery today. Did you receive it ok today?
Yes, thank you!
Hi, I’ve ordered some things from China. It’s showing on their website as “Arrived at Departure Transit Hub” can you explain to me what that means and also how long before the package is delivered to me.
Tracking number is 33XHG119350901000935108
Thanks.
Good Morning!
From what I can see, 33XHG119350901000935108 is coming to us via a 3rd party importer rather than a postal service like China Post, so they deal with the border clearance, then put a ne...
Read morew Australia Post label on the parcel and post it with us as a domestic parcel for delivery to you.
Alice, Sorry I gave the incorrect tracking number before with the package from china. Below is the correct number and is still stating in Facility.
SY14091456240
2021-04-11 15:37
Australia, Arrived at Facility
2021-04-08 22:11
Australia, Arrived at destination country airport
2021-04-05 13:07
GMTC, Departed
2021-04-04 14:43
Any idea?
Hi Les,
As I replied on your other question, this one was delivered on 3 May with tracking number UU015851018CN. If you track the SY tracking numbers on 24track.net then scroll to the bottom of the t...
Read moreracking, there's a section that will tell you the tracking number used in Australia. You can track that on our tracking page then.
Aupost site shows package untrackable.
ah, Sorry about that, but as I mentioned earlier, it was delivered to the letterbox on 3 May.
Alice
Hi. my tracking No is LH176539725AU and there has been no update for ages now? Is there someway to find out what is going on?
Hey Aaron,
Our current standard delivery timeframe to the UK is 15 business days, giving us an expected delivery date of the 20th of May. We do need to allow for delays though so if it still hasn't b...
Read moreeen delivered by the 3rd of June, get in touch with the sender and ask them to contact us so we can see what's going on.
Hello, I have sent a package from Australia to Philippines on May 1st. I have tried to track the package and every update says "Processed by air carrier" May 6, 7 and 13.
The tracking number of the package is LP105867064AU.
Is still in Australia? it's not really clear what "Processed by air carrier" means?
Hi Wil,
Processed by air carrier can mean all sorts of different things while your parcel is with the air carrier. We don't get any specific detail but it's not important, it just means your parcel i...
Read mores still in transit and hasn't reached the destination country yet.
Hello, I have international packages that was sent on 14/03/2021. Tracking number CF139774052AU and CF139774070AU, it's says Processed by air carrier in Sydney and has been in this status since 13/05/2021. Is there a way for me to find out what the delivery date could be? or help me to lodge an investigation. Thanks
Hi Tracy,
These parcels were actually posted on the 14th of April so we'll need to give them a bit more time before we're able to send an investigation across to our international partners....
Read more I'm not sure if you are the sender or the addressee but we will be able to investigate if not delivered by the 26th of May. It's likely they will have arrived in China before then but if not, the sender can contact us on 13 13 18 after the 26th to get an investigation lodged.
Hi Casey
Thank you for ur answer
I just you know. I am the sender, and I send the package to my country Taiwan, not China. And My online query always shows that the status of processed by air carrier has been 3 to 4 weeks already.
Thank you
Thanks for clarifying Tracy,
Taiwan should be a little faster than China so we can get an investigation underway if not delivered by this coming Wednesday the 19th....
Read more Hopefully we will see a tracking update shortly but if not, please call 1800 007 678 on Thursday to speak with our international team and get an investigation lodged.Hi
Can you please look into parcel LP105867064AU
it has been processed by air carrier for 9 days now, when can I expect it in Philippines?
Hi Wil,
This looks well on track :)...
Read more You can check current estimated delivery times for international mail here: https://auspost.com.au/service-updates/international-delivery-updates Standard mail to the Philippines is currently estimated to take 15 - 20 business days so based on the date it was posted, it's likely to be delivered by the 31st of May. Please keep in mind this is an estimate only and it may be necessary to allow additional time, but so far it looks well on track to arrive in the time estimated. -CaseyGet an answer from our members and Australia Post representatives
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