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Australia Post International Standard Questions & Answers
172 questions from our users
Hello, I had a parcel sent from usa early Feb 2022 and the tracking says it arrived in Oz at a carrier facility back on the 22nd Feb. Since then there has been no update or parcel at my door. Tracking number is LX693271185US. What's the go?
Iam waiting standart international. My tracking number is CH125554808AU. İt says landed in Turkey. But when i search my national cargo tracking its not like this. İts already in the way. Is it a bug in aupost system? I dont understand this
Try this tracker, it says that you just received it.. https://t.17track.net/en#nums=CH125554808AU
I have been waiting for a parcel to be delivered from Australia to New Zealand since 9 December 2021 when it arrived in Customs and it is still in Customs waiting for a transit scan. I cannot believe that it has taken so long to process this (which incidentally was a Christmas present) and there have been no updates, communications, zilch. Wonderful customer service and the AusPost call centre is managed by a BOT so no help there either. I am aware that there is a pandemic on but surely that is no excuse for such a late delivery!
A lot of my Christmas parcels and cards for Europe arrived in January this year, although posted end of October last year. Don't know who or what to blame anymore.
Hello my last update says booked for fight. İs it a good thing?
Anyone have their mail sitting in melbourne airport saying " cleared and awaiting international departure "
to US just wanna compare mine arrived at melbourne and 14th its updated as above
Yes, my parcel for Austria is "awaiting international departure" at Melbourne since 5th of January. Also an international express item was on "awaiting international departure" since 17th November and was finally delivered in Austria on 14th January. Expect a long waiting time.
Try checking on parcelsapp.com they give estimated Time based on history for me they said Jan 24 to 31 . They give based on current data of last 60 days
Europe generally seem to take longer
my purchase from Aus was shipped on Jan 6th 2022 from then its only shows as accepted no movement at all so this people sleep on them in post office ? LK140277470AU
You already expect a movement after 1 week? Some items wait for two months at the airport without any update whatsoever.
today its updated as reaced melourne airport . 1 week to reach airport .. what are they crawling from post office ?
I do not know. I am only a customer like you. I only can tell you that you need to be patient considering the volume Australia Post needs to move around. But I do understand your frustration. My international express letter was lodged on 10th November 2021 and was on status "awaiting international departure" since the 17th November 2021 (!!!!!) and finally arrived in Austria on 12th January 2022!
Parcel sent from Perth and has been waiting clearance from Saigon international arrivals since 09/12/2021.
Is there a problem with the parcel distribution from Saigon customs ?
that has something to do with postal service in saigon ausi post has nothing to do ur lucky ur package came out of ausi post . looks like 30% of packages they are happyly loosing and telling ppl covid
Package has been located still with custom receivables, will be picked up within the week. Still not sure why it has taken so long with no delivery. Previously sent items with no problems.
Ive been waiting for almost 2 months for my parcel to arrive. The sender has already refunded me as we assumed it was lost, but now i can see an update on the tracking which says "Held at facility - In transit redirection", I have not changed the address but i did open a case with Auspost. Just wondering if this means it is still on its way to me or is it going back to sender? Tracking number is DGV996442901000930209. Case number is 45470109.
Thanks!
After Nov 13 I got a new update.(Transferred between air carriers) When will I receive the estimate?any opinion?
Lodge an inquiry with Australia Post Customer Service.
İts come after 70 days. i lost my hope but its come. i choose dhl for my next shipments. aupost is slow and return my other parcel twice for unknown reason. not good for them
Glad to hear that your parcel arrived
hey.
i ordered from Australia in November. surely no one from Auspost will reply to me, but I'm wondering if anyone's in the same boat.
I'm in France, and nothing shows that there's backlog here. we're even very Relaxed with the covid situation tbh but that's another story
LK134882687AU is my tracking number. it has yet to move since nov 12th, and when i checked some tracking numbers here, not much of them have taken this much time to change status Since "cleared and awaiting national departure"
I've already contacted auspost to no avail...
Unfortunately it looks like it's a problem for all overseas destinations. I posted an international express letter to Austria on 10th November and since 17th of November the status is "Awaiting international departure", no movement since. Contacted Australia Post, they told me "lost in transit".
Hi there. Have same situation. Express Letter to France sent 8/11 and Express Parcel to same address sent 22/11 (thinking it being plenty of time before Xmas) If Post office had let me know situation at time of accepting I would have explored other options ! Extremely frustrated and soon to get ANGRY !!
LK134882687AU
It's on its way
Most recent update
Flight departed
Date & time Thu 23 Dec, 9.33pm 1
Hello, my parcel status is flight departed for 7 days, there is no update since 14th Dec and now still “flight departed”. I don’t know where my parcel in which country. My tracking number is LH196864706AU.
Thank you
LH196864706AU
It's on its way
Most recent update
Received by postal carrier for delivery
UNITED KINGDOM
Date & time Sun 2 Jan, 12.10am
fligt depated is good sign
Hi hope you’re well.
Extremely important documents to be sent to Vietnam tracking EJ285513043AU.
Posted 8/12, it’s been sitting at gateway facility since 11/12, it’s been 2 weeks but still no progress.
I was told 5 days, why have the parcel still in Melbourne?
Please help
EJ285513043AU
It's on its way
Most recent update
Handed back to postal carrier for delivery
HO CHI MINH (VN), VIETNAM
Date & time Mon 20 Dec, 4.07pm 1
EJ285513043AU
Delivered
Most recent update
Delivered
VIETNAM
Date & time Tue 21 Dec, 10.08pm 1
Tracking EE10016933050250001010003E0N states "arrived at destination hub 01 Dec". Presumably having cleared destination customs the hub is somewhere in Australia. Does Aust Post actually have this parcel, or has it been lost?
Hi, my order from boohoo has been “in the air” for quite a few days now, and I was just wondering if I could get an estimate of when it is going to arrive. I really need it by next Wednesday the 8th December for my year 10 formal. The order number is ANZ105711117 and the tracking number is 3GC2325666
Thank you x
Hi, can you please advise status of my parcel coming from India (CG313548672IN), current status shows received at AUMXBT, don't know what that means, this is meant to be coming to Perth, WA. Thank you.
All Auspost questions are ignored by Auspost and you will never receive a satisfactory answer.
I sent a parcel (CY104648725AU) to Austria on 12th October. On 8th November Austrian Customs denied customs clearance due to a small (85 g) packet of dried cat food. The complete parcel (5.5 kg) was returned. Today, 19th of November, the status of my parcel has not changed and it looks like it is still at Vienna Airport awaiting to be returned to me in Australia. This parcel contains Christmas and birthday presents for my family in Austria and I want to send them again (minus the prohibited item) as soon as I get it back. How can I find out what is happening to my parcel?
Thank you.
It's not good news, but at least I know what to expect.
I got my parcel back on Friday the 17th December. It came back by air and was in good condition, so no damage.
Hello Team,
Hope you and the team are doing good. I can see that one of the parcel out of two that I had handed over to AU post on September 1st has reached India however the other parcel is in Melbourne International airport. The tracking number is CF142371915AU. Can you kindly let me know when will this be airlifted and sent to India please?.
Thank you
Regards
Lakshmi Bhat
Thanks John
Hi John, tried the phone and one of the email is invalid and the phone number is not going through ...kindly let me know if there is any other contact number or email id to reach them and find out what is happening with my parcel pls. Appreciate your response.
Hi lakshmi did u get any updates on your parcel ?? Mine was posted on sep 21st no update till now from past one month
can you please explain why two parcels sent to uk on15 october are still in australia not having left the country yet I thought i was doing the right thing posting early for christmas these are gifts for a very elderly disabled person and i am very disappointed with the service .
Parcel tracking numbers are LK133082795AU andLK133064810AU
Hello Team,
Hope you and the team are doing good. I can see that one of the parcel out of two I delivered to AU post on September 1st has reached India however the other parcel is in Melbourne International airport. The tracking number is CF142371915AU. Can you kindly let me know when will this be airlifted and sent to India please?.
Thank you
Regards
Lakshmi Bhat
Any update on CM468874396IN? Its cleared and awaiting international departure since 30th August. Is that going be delivered at all?
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