Each month Australian Warranty Network is running a random draw to win a $500 Fuel Card. This is open to all reviews regardless of if they have had a positive or negative experience. It is possible that one of the reviewers below has received this incentive.
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Mechanical Breakdown, Comprehensive Motor Vehicle, Third Party Fire and TheftReviewer Photos & Videos
- Australian Warranty Network
- Verified customer
Amazing experience with exceptional customer service
Customer service was very helpful without a doubt, prompt response via email and on the phone. Assisted every step of the way which made me feel at ease. Great service, thank you!
1 comment
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Delia KronkSouth East Queensland, QLD
- Mechanical Breakdown Insurance
- Verified customer
Outstanding warranty coverage
When Purchasing a secondhand car we were offered AWN warranty Insurance, and did not think for the 3 years coverage was very expensive, so we agreed and took it up. . We have lodged a couple of claims and have been extremely happy with the timing involved with servicing our car problem. So happy we have taken on another 5years of coverage with AWN.
1 comment
AWNAustralian Warranty Network
Hi Delia,
Thank you for taking the time to share your claim experiences, our team members appreciate your feedback. We are very happy we could assist to you again and approve your latest claim.... Read more
Approved Claim: Jan 2020, Authorised $1992.00 for fuel system repairs. Approved Claim: Jan 2020, Authorised $1001.45 for fuel system repairs. Approved Claim: Nov 2018, Authorised $1372.00 for air-conditioning repairs. Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
Dylan ThurgoodSouth East Queensland, QLD
- 2 reviews
- Mechanical Breakdown Insurance
- Verified customer
Great Value & Definitely worth it!
We brought our car and the dealer had the AWN 12mth Warranty included with the price, already set up for us. So glad it came with it because not even a week later the check engine light came on and it was a O2 sensor that needing replacing. Took it straight to the AWN preferred repairer (recommended by the car dealer) and they dealt with the whole process for me I did nothing but sign for it! The claim got approved within like an hour and they could go ahead with the repairs the next day!
Great value and worth it for sure! AAA+
1 comment
AWNAustralian Warranty Network
Hi Dylan,
Thank you for your feedback.... Read more
We are very happy we could work with you to achieve a great outcome and promptly approve your claim and have your motor vehicle repaired. Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
Find out how Australian Warranty Network compares to other Car Insurance
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Lee CMetropolitan Adelaide, SA
- Mechanical Breakdown Insurance
- Verified customer
Claiming was a breeze
Had an air conditioning failure right between Xmas and New Year and with a driving holiday coming up was very worried but our AWN warranty covered the cost of the issue and we had it resolved in 48 hrs!
1 comment
AWNAustralian Warranty Network
Hi Lee,
Thank you for sharing your claims experiences, we appreciate your feedback.
Kind Regards,
AWN Customer Support
Similar opinion? Write a review on ieatwords.com.au!
- Mechanical Breakdown Insurance
- Verified customer
Great customer service. Very easy to make a claim.
I bought a car with a dealer 2 months ago and AWN insurance came with it. A couple of thousand kilometers into driving the car it had a gearbox issue. I called AWN and they were extremely helpful - they provided me with the closest option for the particular issue in question, they were transparent with what was and wasn't covered, and they were timely in paying out the claim to the mechanic so that I could get my car back quickly.
I had $1,000 approved for a gearbox issue. The issue was more than $1,000 however this was the maximum I could claim on my policy. It certainly helped!
All-in-all the process was very easy and they were all extremely helpful.
1 comment
AWNAustralian Warranty Network
Hi Sam,
Thank you for sharing your claims experiences, our team members appreciate your valued feedback.... Read more
Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
david d
- 2 reviews
- Mechanical Breakdown Insurance
- Verified customer
Perfect service at a busy time of year
The policy was a blessing after my air conditioning failed, just as the bushfires and temperatures were heating up.
AWN responded to my email, called me and took the details and within a few days i was again in the air conditioned comfort.
Thanks for the very fast turn around and very easy claim process, thanks
1 comment
AWNAustralian Warranty Network
Hi David,
Thank you for taking the time to share your claim experiences, our team members appreciate your feedback. We are very happy we could assist to you again and approve your latest claim.... Read more
Approved Claim: Jan 2020, Authorised $1122.00 for air-conditioning repairs. Approved Claim: Apr 2018, Authorised $1650.65 for fuel oil pump repairs. Approved Claim: July 2017, Authorised $2000.00 for engine repairs. Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
- Mechanical Breakdown Insurance
- Verified customer
Best response time ever !!
I think buy this policy is a great investment, I submitted a claim within 24 hours got the approval. I’m using the company for last couple of years. I highly recommend
1 comment
AWNAustralian Warranty Network
Hi Rauf,
Thank you for your feedback.... Read more
We are very happy we could work with you to achieve a great outcome and promptly approve your claim of $1610.00 to repair your motor vehicles ABS braking system. Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
- Mechanical Breakdown Insurance
- Verified customer
*Perfect* fast and very professional
Where do i start... top class service... Fantasic quick service claiming was a breeze. Been with company a week and they where so helpful my claim covered me for $2000 highly recommend. Thankyou
1 comment
AWNAustralian Warranty Network
Hi Shanny,
Thank you for sharing your claims experiences, our team members appreciate your feedback.... Read more
Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
Bong D.Central Desert, NT
- Comprehensive Motor Vehicle Insurance
- Verified customer
Great value for money
I would highly recommend this AWN insurance for mechanical insurance. I got my Tarago fixed with no hassle from AWN, costs covered 3200$. Awesome choice. I still have 2 years cover!! I paid only nearly 800$ for 3 years insurance. No hesitance to extend it if I could.
1 comment
AWNAustralian Warranty Network
Hi Bong,
Thank you for your feedback, we are very happy to see we had your claim promptly approved and motor vehicle successfully repaired.... Read more
We appreciate you sharing your claims experience. Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
Find out how Australian Warranty Network compares to other Car Insurance
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SURYA widjayaSydney, NSW
- Comprehensive Motor Vehicle Insurance
- Verified customer
Awesome experience
The policy is a great value. The level of service so awesome. This is the first time using this insurance company. So satisfy with everything that this company provides. Very recommedable to use this company.
1 comment
AWNAustralian Warranty Network
Hi Surya,
Thank you for taking the time to post a review, we appreciate your positive feedback regarding your experience claiming $3805.34 for hail damage via your (Car Rental Insurance) AWN Excess Reimbursement Policy.... Read more
All the best, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
- Mechanical Breakdown Insurance
- Verified customer
AWN INSURANCE is a BRILLIANT company
I am so glad I took out warranty insurance with AWN Insurance 11 months ago as it has turned out to be great value for money.
What was initially a negative situation with our car breaking down, quickly became a positive outcome when my claim was assessed & approved within 3 hours of making the initial contact.
The customer service agent from the claims department was amazing to deal with, from start to finish - very professional and personable, as well as informative and swift to action.
This is my first experience with AWN Insurance & I will definitely continue to use them & refer them to colleagues, family and friends.
1 comment
AWNAustralian Warranty Network
Hi Karen,
Thank you for your feedback, we are very happy you found value in our product and services. Thank you for sharing your claims experiences, our team members appreciate your feedback and your recommendation to family and friends.... Read more
Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
L LimGreater Melbourne (Inner), VIC
- Australian Warranty Network
- Verified customer
Great! Very good customer service and prompt reimbursement!
Customer service folks were great at resolving issue and prompt in advice and reimbursements. They were very clear an helpful in answering the questions I had. Great experience with them.
1 comment
AWNAustralian Warranty Network
Hi L Lim,
Thank you for sharing your claims experiences, we appreciate your feedback. We are very happy we could assist you and authorise your second claim.
Kind Regards,
AWN Customer Support
Similar opinion? Write a review on ieatwords.com.au!
WingSouth East Queensland, QLD
- Mechanical Breakdown Insurance
- Verified customer
Quick response and patient staff
A staff called me in two hours after I emailed my claim to them, very quick response.
English is not my first language, I was worried about phone call before I sent the email since I had thought talking about claims and procedures would be very difficult for me to understand. While the truth was that the staff was very patient and explained my questions very clearly. I appreciate it.
1 comment
AWNAustralian Warranty Network
Hi Wing,
Thank you for your feedback, we are very happy to see we had your claim promptly approved and motor vehicle successfully repaired.... Read more
We appreciate you sharing your claims experience. Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
Brian MSouth East Queensland, QLD
- 3 reviews
- Mechanical Breakdown Insurance
- Verified customer
Having an AWN warranty for very valuable for me
This is my second review for AWN as I've made more than one claim. I had a policy that extended the Hyundai new car policy. My AWN policy was for 3 years. I made several claims during that time. AWN was very prompt each time and they approved all of my claims without delay. This saved me thousands in repairs. The warranty was certainly great value for me.
1 comment
AWNAustralian Warranty Network
Hi Brian,
Thank you for taking the time to share your claim experiences, our team members appreciate your feedback. We are very happy we could assist to you again and approve your latest claim. ... Read more
Approved Claim: Jan 2020, Authorised $675.00 for air-conditioning repairs. Approved Claim: Jan 2022, Authorised $423.35 for fuel system repairs. Approved Claim: Dec 2018, Authorised $890.31 for electrical repairs. Approved Claim: Feb 2018, Authorised $594.090 for electrical repairs. Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
- Mechanical Breakdown Insurance
- Verified customer
Excellent service!!
We moved to Australia from NZ about six weeks ago, bought a vehicle from a dealer and for the first time bought road side assistance. Last Friday afternoon we pulled over for a phone call, turned the vehicle off and when we wanted to go again, the key didn't want to turn. RACQ came out on the Saturday morning and decided the best option was to tow it to Rockhampton VW. Monday morning came and my first call came from a lovely lady from VW Rockhampton. She explained the issue and I soon got a call from another friendly lady, this time from AWN. A...Read more
s I was unable to answer all the questions and provide all the necessary warranty numbers etc, the ladies from VW, AWN and the dealer I bought it from (Pickles in Brisbane) sorted it all out!!! I got a call the next day with awesome news!!!! My vehicle was fixed and I could pick it up any time...NO CHARGE!!! The cost to repair was about $750! Thank you all. You are amazing!1 comment
AWNAustralian Warranty Network
Hi Maritz,
Thank you for your feedback, we are very happy you found value in our product and services. Thank you for sharing your claims experiences, our team members appreciate your feedback.... Read more
Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
Find out how Australian Warranty Network compares to other Car Insurance
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- Mechanical Breakdown Insurance
- Verified customer
Great service
I believe the my policy was of good value and it was easy to set up.
I found the claim been resolved within a week in my last 2 year of experience within AWN.
1 comment
AWNAustralian Warranty Network
Hi Amrit,
Thank you for taking the time to share your claim experiences, our team members appreciate your feedback. We are very happy we could assist to you again and approve your latest claim.... Read more
Approved Claim: Jan 2020, Authorised $935.00 for air-conditioning repairs. Approved Claim: May 2022, Authorised $929.50 for radiator repairs. Approved Claim: March 2018, Authorised $1397.00 for differential claim. Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
Melissa E.South East Queensland, QLD
- Mechanical Breakdown Insurance
- Verified customer
Good service.
Had an issue with my ECU computer. Followed all instructions, sent to their preferred mechanic, who has then sent it on to an auto electrician (was not one of there preferred auto electricians. However thought the mechanic being there preferred repairer would’ve sent it on to a preferred auto electrician) job was quoted for a NEW replacement. However AWN was not happy with quote. Needed to send to another auto electrician, for another quote. First quote ends up being cheaper then second however AWN only wants to replace with 2nd hand part.had ...Read more
to pay $440 initial bill for diagnosis. Which AWN have not paid, when it should be as the work is covered under my warranty (currently requesting reimbursement) *UPDATE have received confirmation I will be reimbursed for invoice paid. Other than the time it took to get it repaired (christmas period had a major factor in this) AWN offered a great service. Recommend.3 comments
AWNAustralian Warranty Network
Hi Melissa,
There seems to be some misunderstanding; reviewing your recent claim, it shows on our system we approved $1232.50 on the 17/1/2020 to replace your vehicles ECU (we paid the approved repai... Read more
rer direct) and after receiving an invoice from yourself on the 20/1/2020 for diagnostics we approved an additional $442.59 on the same day 20/1/2020, these funds will be reimbursed to yourself within 7-10 working days.Hi AWN
thanks for this confirmation. ... Read more
Can it be sent to me via email please as I have not received anything. Many thanks.AWNAustralian Warranty Network
Hi Melissa,
Not a problem, someone from our customer service team will send you a conformation email.
All the best,
AWN Customer Support
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TavisSouth East Queensland, QLD
- Mechanical Breakdown Insurance
- Verified customer
Helpful, they actually care
I feel like it was a great value, my claims can take from 1 to 2 days. I’ve been with AWN for 10months and I’ve been covered for a fair amount of repairs
1 comment
AWNAustralian Warranty Network
Hi Tavis,
Thank you for your feedback.... Read more
We are very happy we could work with you to achieve a great outcome and promptly approve your latest claim of $464.00 to repair your motor vehicles alternator. Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
- Mechanical Breakdown Insurance
- Verified customer
it was very good well worth paying for
I've been with the company for 2 years now and have had to make 2 claims first one was a radiator and second was for a fuel pump and on both times the service was found to be good and toke little time to have a claim done and car fix well worth the money spent on the service and i recommend this to anyone
1 comment
AWNAustralian Warranty Network
Hi Conah,
Thank you for your feedback.... Read more
We are very happy we could work with you to achieve a great outcome and promptly approve your latest claim of $1,48.35 to repair your motor vehicles fuel pump. Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
MurrayCentral Queensland, QLD
- Mechanical Breakdown Insurance
- Verified customer
The perfect coverage for piece of mind
3 years ago I bought a jeep commander from a second hand dealer who offered this warranty, unfortunately the jeep was a lemon, but every step of the way Awn looked after us.
We broke down recently 8.5 hours away from home on our holidays, thanks to racq and AWN. It was smooth sailing and we were able to get home with our car fixed maybe two days later than we were supposed to which didn’t hold us up at all considering.
1 comment
AWNAustralian Warranty Network
Hi Murray,
Thank you for taking the time to share your claim experiences, our team members appreciate your feedback. We are very happy we could assist to you again and approve your latest claim.... Read more
Approved Claim: Jan 2020, Authorised $1581.55 for electrical system repairs. Approved Claim: July 2022, Authorised $720.50 for electrical system repairs. Approved Claim: April 2022, Authorised $331.10 for braking system repairs. Approved Claim: Sep 2018, Authorised $1067.00 for air-conditioning claim. Approved Claim: Oct 2017, Authorised $4000.00 for transmission claim. Approved Claim: July 2017, Authorised $1990.00 for air-conditioning claim. Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Jacob F.asked
How many kms can you over the due kms to still have warranty ?
Eg.
Service at 130xxx kms how many kms can you go over before it’s not under warranty
2 answers
I’m not sure how many kms your allowed to go over. I would assume they would definitely have a limit. But with my car we had not done much more than 20kms since purchasing it before we noticed the oil leak!!
AWNAustralian Warranty Network
Hi Jacob,
We do have an additional allowance in time and kilometres over and above the required service requirements. We list this additional allowances within each policy terms and conditions under clause 4. "Your Obligations".
To help you make an informed decision, the best place to go to do some research on the cover options and review the terms and conditions is our website: go to, www.awninsurance.com.au You will be able to download and review sample Mechanical Breakdown product documents (PDS).
Prior to purchasing a AWN mechanical breakdown product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the mechanical breakdown insurance you are considering is the right product for you.
If you would like further information on a specific product please call us on 07 38025577, one of our team members will be able to assist you.
Kind Regards,
AWN Customer Support
UniqueUserasked
What product does AWN offer that is equivalent or closest to Comprehensive Car Insurance?
3 answers
AWNAustralian Warranty Network
Hi UniqueUser,
For information on our products and service, go to: www.awninsurance.com.au
Prior to purchasing a AWN product, please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the mechanical breakdown insurance you are considering is the right product for you.
If you would like further information on a specific product please call us on 07 38025577, one of our team members will be able to assist you.
Kind Regards,
AWN Customer Support
I ask because I cannot find any comprehensive car insurance options, but see some of these reviews are tagged as such?
The first logical thing would be to ask them directly, as they have already suggested multiple times here.
tony kasked
Does towing a Caravan that is well with in capability the vehicle affect a warranty claim and is 1750 dollars all you can claim for a diesel engine failure on classic cover. cheers Tony
1 answer
AWNAustralian Warranty Network
Hi Tony,
Towing a caravan is fine providing it is within the motor vehicles manufactures specifications and you use suitable equipment while towing as recommended by the manufacture. The claim limit per claim will vary depending on your chosen protection plan. We suggest purchasing the highest level of cover that suits your cover needs and budget.
To help you make an informed decision, the best place to go to do some research on the cover options and review the terms and conditions is our website: go to, www.awninsurance.com.au You will be able to download and review sample Mechanical Breakdown product documents (PDS).
Prior to purchasing a AWN mechanical breakdown product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the mechanical breakdown insurance you are considering is the right product for you.
If you would like further information on a specific product please call us on 07 38025577, one of our team members will be able to assist you.
Kind Regards,
AWN Customer Support
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AWNAustralian Warranty Network
Hi Huong,
Thank you for your feedback.... Read more
We are very happy we could work with you to achieve a great outcome and promptly approve your claim of $889.20 to repair your motor vehicles air-conditioning system. Kind Regards, AWN Customer Support