AutoMax
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The worst dealership I’ve ever encountered.
Avoid AUTOMAX at all cost. Made a $500 deposit and never got it back and they claim that because I gave them a bad review therefore they may have to rethink about giving me a refund. Rubbish customer service. Crap company. Hope you guys won’t make it for long.
Pete Amazing
Pete was very reassuring and amazing through out the whole process of purchasing a car. Thank you! Definitely recommend
Still refuses refund after Justice Department intervention
The worst most dishonest dealers I've ever met. After my deposit refund was refused I had the Victorian Justice department intervene. They advised Automax they had broken the Law. Still no refund. After reading the other reviews it is time these dealers lost their licence
Show detailsSTAY AWAY
DONT DO IT. THIS WAS A NIGHTMARE. I regret buying with them.
We traded in our car and purchased from them and this is how it went.
We had completed the trade and had the new car in our possession. However, I had no cars in my name. I had 2 x loans in my name. Which I was paying for.
I called, they said it can take 14 days to fix it (it had already been 2 weeks)
I realised a loan payment for my old car had come out.
In good faith, i left it. (Mistake)
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Worst experience, absolute scammers
Update to previous review:
Now found a leakage in engine too and none of the issue addressed previously were solved by them. I have emailed them the quotes as they promised before i deleted my last review.
So key points:
-stay away from these scammers
-If u have no other option please don’t give them a single penny before u get the car inspected from your own mechanic and get it fixed before any deposit
-i hope this will save someone’s hard earned money.
Don’t buy from these scammers! I bought jeep wrangler from these guys, found floor wet whi
... Read morech they said its cos they left window opened which was lie because i found leakage in the roof. Actuator making noise which mechanic said needs replaced, they gave me 12 month’s warranty, trying to ring they from last 2 days, putting call on hold, now they know my number so not even picking up my calls, please don’t even visit this dealership they are most disrespectful and unprofessional specially Jim if anyone dealt with him. Don’t pay any money until u get the vehicle inspected by your own mechanic.Stay a way they are worst scammers.!..
I would not recommend this place to anybody. brought Benz 4 weeks ago. I got full checkup from dealer. Found a fault in add blue injector. went workshop, Ower phoros, didn't know it under roadworthy or not kept my car 2 days then told me part wasn't available in Australia. Need to order from Germany. then I found it available in Lavaton. didn't repair the car. Then I complaint to VicRoads. do not buy any car from them, if you buy it check with independent technician. when I see my sells parson Phill, told me to go workshop. then he said I can't do anything ..That how they work...
ABSOLUTELY RUBBISH, RUDE AND DODGY
Purchased a car on their recommendation it will be/do what I was looking for. That's a joke ..I have taken it to their mechanic 3 times, the second time they had the car for 2 days and rang me on the first day to say the part was arriving that afternoon so will be fitted in the morning and the car will be ready by tomorrow afternoon....When I got there to collect my car and asked the mechanic for the paperwork for the repairs I was told they didn't do anything to the car .... There is faults with the car they are now saying aren't there . The
... Read more owner refuses to talk to me and have even blocked me on Facebook HAHAHA..... VCAT application in for a request to cancel the contract and get a full refund . They don't car they think they are invincible.. I will not stop at making sure this company is exposed for the dodgy company they are . [Name Removed] is actually banned from being involved in this company according to the Business Licensing Authority ... attached is just one of this cars problems....EXTREMELY HELPFUL!!! HIGHLY RECOMMEND!!!
I applied for a car on a Saturday and a little over a week later I’m driving away with the car I wanted. They handled everything for me from finance to all the necessary car requirements, they even went above and beyond by driving out from Dandenong to Altona for me to get the paperwork signed. Would definitely go through them again for any future cars.
Show detailsAbsolutely not recommend this dodgy company
Absolutely not recommend this dodgy company. The staff specifically Phil, Jim and Paul are incredibly unprofessional. They want only money and provide no customer service after stealing money from their customers. If you value your money like me do not go with them. They don’t value our money or time, I signed my contract May the 4th and they got the money (full amount) from the finance company on the 9th of May but unfortunately until today they have failed to deliver the car to me working. The car was faulty even when they sold it to me, I ma
... Read morede a complaint to the AAAC and consumer affairs and now it has gone to VCAT for cancellation of contract but this dodgy company still claimed they are repairing the car and that they can’t cancel the contract, what a nice story. I am not stopping this and I am calling current affairs in regards to it. Please if you have similar problems contact consumers affairs and AAAC to protect future customers from them.Author stated being incentivised for this review
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Shady Business
Deliberately withheld a deposit refund due to a previous 1 star review and implied they would not return it until the review was removed
The money has now been refunded (due to blackmail) so I am now reviewing again
1 star because they, although not directly, implied that the money would not be returned and that they would be happy to go through the long legal process instead
the owner/manager, whatever he wants to call himself as he changed what his title was multiple times is quite rude and unprofessional
Show detailsLove my new ride
Although I had another vehicle in mind from the yard. The one I chose is more suitable for me. I love everything about it. The experience with Automax. Was very friendly, courteous and professional. Would recommend to everyone looking for a vehicle and a good experience.
Show detailsThey looked after me when my family wouldn't.
[Names Removed] were amazing. They could have taken advantage of the fact I was desperate for a car. They really helped me out and I'm extremely grateful. I will be recommending these guys to anyone. I was hesitant at first but they really were all about the customer and not the car or the sale.
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Great Kia
Fantastic service highly recommend Micheal and Peter great service and friendly staff
Very happy
Very happy and helpful friendly staff. Easy to understand the process of purchasing a used vehicle
Show detailsVery happy with my purchase!
Thank you so much to Pete and Jim for helping me find the right car for me and my family!
Pete especially helped me find the perfect suit, Jim made sure I was happy with the sale price and even made a really good deal for the car I wanted, with an add of warranty and road side assistant to make me feel secure!! I appreciate all there help and patience with me make the right decision on the car. Thank you again!
Questions & Answers
Looks like a *lot* of positive reviews - mostly from single-review accounts that joined on or near the same dates. Plus someone reporting that Automax refused a deposit refund until they removed a 1-star review.
I've reported this to the ieatwords admins, hope they'll take action.
how tf do i get all my cash back from this place?!! bought the car on 15/03/23 just for it to break down on 21/03/23... not even a week later. the cars spent more time just sitting at 2 repair shops. their warranty service INTEGRITY CAR CARE is a COMPLETE JOKE; refusing to accept my claim because its "not specifically" what they cover. I've just sent them an email with everything that's happened and my request for a full refund. I also told them ill be going to consumer affairs if they do not reply back to me within 2 weeks.
I'm so sorry to hear your having this issue with AUTOMAX too . I am taking AUTOMAX to VCAT as they have a claim application for applying for your contract to be cancelled and your money returned. I would suggest you also contact the ACCC . Consumer Action Law Centre is fantastic for free legal advice. This company should be shut down as they are the dodgiest company out .. I'm more than happy to help if I can .. Please don't give up it takes a long time and it's stressful and they will deny anything is wrong but persist with it and even if we don't get our money back with VCAT there are other things we can do. There maybe a class action option but 100% there is the media option either way AUTOMAX will be exposed for the dodgy company they are. Also go to the the ASIC website and get a copy of their company extract and send all correspondence to the address listed there for correspondence making sure you address it to AUTOMAX and not the owner. Make sure you keep all receipts and tracking numbers even take photos. There are laws regarding lemon cars .. They are CMG AUTOMOTIVE trading as AUTOMAX CAR SUPERSTORE. I hope this information will help anyone who has had lemon from this company. I wish you all the best x
We went to VCAT ourselves over the lemon Automax sold us - only way we could get them to repair the transmission. Feel free to PM me for any info on how it went & the approach we took.
I sent you a message Duncan. Thank you
Does Automax see these reviews?? i really hope they do! would anyone like to join a facebook page to help bring this company to justice?
YES PLEASE!!!
i will create a page and post the link here tonight
Can someone tell me what the page is called? I'd like to join!
I would like to know page to please
Me too I would like know the page they are dogies
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