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Reviews

74 reviews
Anonymous
Anonymous

The worst dealership I’ve ever encountered.

Avoid AUTOMAX at all cost. Made a $500 deposit and never got it back and they claim that because I gave them a bad review therefore they may have to rethink about giving me a refund. Rubbish customer service. Crap company. Hope you guys won’t make it for long.

Suzie N
Suzie N

Pete Amazing

Pete was very reassuring and amazing through out the whole process of purchasing a car. Thank you! Definitely recommend



Rainsford
Rainsford
 · Verified

Still refuses refund after Justice Department intervention

ShesRightYaKnow
ShesRightYaKnow Greater Melbourne (Inner), VIC · 2 posts

STAY AWAY

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chloe watson
chloe watson Metropolitan Adelaide, SA · 2 posts

Worst experience, absolute scammers

suga
suga Victoria

Stay a way they are worst scammers.!..

I would not recommend this place to anybody. brought Benz 4 weeks ago. I got full checkup from dealer. Found a fault in add blue injector. went workshop, Ower phoros, didn't know it under roadworthy or not kept my car 2 days then told me part wasn't available in Australia. Need to order from Germany. then I found it available in Lavaton. didn't repair the car. Then I complaint to VicRoads. do not buy any car from them, if you buy it check with independent technician. when I see my sells parson Phill, told me to go workshop. then he said I can't do anything ..That how they work...

Karen
Karen Greater Melbourne (Outer), VIC · 6 posts

ABSOLUTELY RUBBISH, RUDE AND DODGY

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DrewPac24
DrewPac24 Greater Melbourne (Metropolitan), VIC

EXTREMELY HELPFUL!!! HIGHLY RECOMMEND!!!

Asela R.
Asela R. · 2 posts

Absolutely not recommend this dodgy company

Author stated being incentivised for this review

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Ben M.
Ben M. Greater Melbourne (Outer), VIC · 5 posts

Shady Business

Ozi
Ozi Greater Melbourne (Inner), VIC · 2 posts

Love my new ride

Emma Smurph G.
Emma Smurph G. Greater Melbourne (Outer), VIC

They looked after me when my family wouldn't.

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Bobby H.
Bobby H.

Great Kia

Fantastic service highly recommend Micheal and Peter great service and friendly staff

Shauna
Shauna Greater Melbourne (Inner), VIC · 2 posts

Very happy

Angelica Howell
Angelica Howell Victoria · 3 posts

Very happy with my purchase!

Thank you so much to Pete and Jim for helping me find the right car for me and my family!
Pete especially helped me find the perfect suit, Jim made sure I was happy with the sale price and even made a really good deal for the car I wanted, with an add of warranty and road side assistant to make me feel secure!! I appreciate all there help and patience with me make the right decision on the car. Thank you again!

Product Quality

Questions & Answers

Duncan Bayne
Duncan Bayne · 

Looks like a *lot* of positive reviews - mostly from single-review accounts that joined on or near the same dates. Plus someone reporting that Automax refused a deposit refund until they removed a 1-star review.

I've reported this to the ieatwords admins, hope they'll take action.

Guest
Angelina B.
Angelina B. · 

how tf do i get all my cash back from this place?!! bought the car on 15/03/23 just for it to break down on 21/03/23... not even a week later. the cars spent more time just sitting at 2 repair shops. their warranty service INTEGRITY CAR CARE is a COMPLETE JOKE; refusing to accept my claim because its "not specifically" what they cover. I've just sent them an email with everything that's happened and my request for a full refund. I also told them ill be going to consumer affairs if they do not reply back to me within 2 weeks.

Karen
Karen · 

I'm so sorry to hear your having this issue with AUTOMAX too . I am taking AUTOMAX to VCAT as they have a claim application for applying for your contract to be cancelled and your money returned. I would suggest you also contact the ACCC . Consumer Action Law Centre is fantastic for free legal advice. This company should be shut down as they are the dodgiest company out .. I'm more than happy to help if I can .. Please don't give up it takes a long time and it's stressful and they will deny anything is wrong but persist with it and even if we don't get our money back with VCAT there are other things we can do. There maybe a class action option but 100% there is the media option either way AUTOMAX will be exposed for the dodgy company they are. Also go to the the ASIC website and get a copy of their company extract and send all correspondence to the address listed there for correspondence making sure you address it to AUTOMAX and not the owner. Make sure you keep all receipts and tracking numbers even take photos. There are laws regarding lemon cars .. They are CMG AUTOMOTIVE trading as AUTOMAX CAR SUPERSTORE. I hope this information will help anyone who has had lemon from this company. I wish you all the best x

Duncan Bayne
Duncan Bayne · 

We went to VCAT ourselves over the lemon Automax sold us - only way we could get them to repair the transmission. Feel free to PM me for any info on how it went & the approach we took.

Karen
Karen · 

I sent you a message Duncan. Thank you

Guest
Suzanne meadows
Suzanne meadows · 

Does Automax see these reviews?? i really hope they do! would anyone like to join a facebook page to help bring this company to justice?

Ripped off
Ripped off · 

YES PLEASE!!!

Suzanne meadows
Suzanne meadows · 

i will create a page and post the link here tonight

Happy G.
Happy G. · 

Can someone tell me what the page is called? I'd like to join!

Casey T.
Casey T. · 

I would like to know page to please

Asela R.
Asela R. · 

Me too I would like know the page they are dogies

Guest

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