We started our consultancy business and selected Bank Australia because it aligned with our values. But what we didn't anticipate was that the service would be so incredible as well. Every person we have encountered has been amazingly helpful and gone above and beyond to ensure we had everything we needed to succeed. From in person in the branch to email and phone service, every interaction is handled quickly, professionally and with personal care. We couldn't be happier with Bank Australia.

I have been a member since SEC credit union, have a housing loan with another bank. Bank Australia advertised a better variable rate so I applied to refinance Mortgage. I was employed fulltime, over 6 months with currrent employer and my pay went into Bank Australia account so they could see all my details. After applying they kept asking more and more mundane questions about minor and inconsequencial details.
They eventually didnt approve my loan applicaion and didnt provide any reason. I was disgusted at this treatment and am in the process of moving my account to another Credit Union. And I see im not the only one to receive such poor treatment, as others descibe moving on as well.

I have used bankaustralia for over 40 years, from the early days when it was the SEC Credit Union. The staff has, without exception, always been friendly and very helpful, both over the phone or in a branch. Today was no different. Jacqui, at the Bendigo branch was cheerful and friendly while dealing with an issue that only happens rarely. And then, to complete the service, she rang me to tell me that all had gone smoothly. Thank you Jacqui, and thank you Bank Australia. Judy Downie

Overall we have been with this bank (as MECU), as a secondary service, for about 50 years. We continued the relationship and now appreciating how much better they are than the big four to work with. Our service today refreshed our relationship and finding them so capable, assessing our needs and be age appropriate, was very encouraging for our future banking requirements. Emily was our contact person today and we could not fault her.

I’ve been with this back since it’s inception, and was a customer in its early incarnation.
The bank has always been reliable and the customer service exemplary. The Fitzroy staff have always been very helpful, friendly, and welcoming. They are willing to ‘go the extra mile’ if necessary.

Rachael Haley - Lending - Was amazing through the whole process, her consultative approach to guide me through my options and provide the best solution was greatly appreciated

She went over and above to ensure I had the best deal on a the best product that was suited to me.

Thanks for your help it organising a loan for our electric vehicle. We are able to charge from our home solar panels for most purposes. A great leap forward.
Your efficiency and calm clear manner was most welcome. All communication was both timely and precise, it has been a pleasure to have been able to deal though you. Thanks again, your service was greatly appreciated.

Been with this bank for a few months.
Very reliable and easy to use.
We had Jackson help us and he was great, very helpful and walked us through everything. Would recommend to anyone

I’ve been with this bank a few months and have always found them to be terrific. Kiera was always supportive and professional, working with me To achieve the best outcomes.

I have been a customer since 2001 (Back when they were Mecu)
I have always found Bank Australia to be helpful.
I recently had an urgent requirement to refinance and while at first it appeared there wasn't much that could be done about my situation, Bank Australia did jump through hoops to help me. I am greatly appreciative of there assistance in my time of need.
I am also proud to be a customer of Bank Australia, who invest responsibly and invest into improving our Environment.

Having transitioned to Bank Australia recently from one of the big banks, we couldn’t recommend it more highly. Key to that has been Danielle Dodd’s helpful service and advice. The great app also helps make banking a breeze.

Just opened a new account, so can't say yet if reliable. But think your Manager there is great, and look forward to working with him with my banking. Thank you.

Mariah Foy was amazing to work with throughout the process of obtaining my new car loan. She was incredibly responsive and provided clear feedback throughout the process. It was all completed promptly and with professional service. I would highly recommend Bank Australia to all my family and friends.

I have been with Bank Australia (formerly, MECU) for 40 years.
I would like to use this opportunity to highly commend and acknowledge the top-level professional help and supportive service received from the Glen Waverly branch manager, Laura, who was prompt, informative and amazingly patient and helpful with efficiently resolving a serious problem which inadvertently occurred with my account.

Laura, it was not just your highly professional approach, but your deeply human touch that made an ever-lasting, deep impression on me. Bank Australia are, indeed, very lucky to have such wonderful ambassadors as you are.

Thanks, again, for your great help Laura

We have just refinanced our loan and it could not have been easier with Danielle gently steering us through the process. She was professional and responsive, and made this annoying process as easy and straightforward as possible. We are delighted to find a bank that has great customer service, better home loan rates (we are saving $500+ a month on mortgage after switching from CBA), and an ethical approach to investing.

We changed to bank Aust for ethical reasons 2 years ago
outstanding service from Lawrence
incredibly efficient, respectful & knowledgeable
perfect example of how customer service should be.
thank you to Lawrence & Castlemaine branch team

- approaching 6 months with their home loan
- can’t find a cheaper rate elsewhere
- I always get someone on the phone, who speaks clearly and is nice
- all in all I am happy