I have been dealing with a Beacon Lighting store with purchasing items for a new house and the store service has been exceptional. I cannot comment yet on the product quality but the service has been exceptional.

I went into the Beacon Showroom at West Gosford today and I walked around the entire Showroom without being acknowledged by any of the staff. There were 4 staff members on and there was myself and another couple in the Showroom. I walked straight past 2 of the staff and they did not greet me or offer any assistance. I felt like I was intruding. I was keen to purchase the big chandelier that was in the window but I refuse to spend money in a store that treat their customers that way. I think some training in customer service might be needed.

I would like to commend Kiano who assisted me at the store. He was very knowledgeable of their products and patiently explained to me all the pros and cons for each type of ceiling fan and light fitting I was looking for. All my queries were answered and also gave me advises on which is most suitable for my needs. Since the items were bulky, he even offered to assist me on carrying some of it to my car. That's what you call an excellent customer service. Overall experience was great, and I will surely recommend their Marsden Park store!

Since I am currently building a house and haven't installed the items yet, I just hope I don't experience any quality or warranty issues as what I have read from other reviews here.

We bought 2 of the most expensive fans available in the size and style we wanted and 4 in the slightly cheaper option (that we had in our last house and the 4 cheaper option are heaps quieter.

I was looking for a ceiling fan online yesterday and found one that was in stock in the Pymble branch. I ordered it and selected to pay in store. When I went to collect and pay they said it would only be available in May. A bit random.... and they told me I should have read the information on the screen!!!!!! If a product is marked as in stock in a particular store, I assume that it is IN STOCK. I wasted my time and have bought elsewhere. I won’t be purchasing at Beacon again.

Very expensive Lights arrived in a scratched and terrible condition. The products will be impossible to fix as each individual piece is scratched badly. We are already feeling pushed aside. I hope beacon follow their own code of conduct section 7. Commitment to customers stating “With this in mind, we strive to ensure our customer’s expectations are not only met, but exceeded”. ... let’s just wait and see I’m waiting in hope they will be ethical in this process.

I bought a light fitting. It didn’t hang true. I had to wait quite a while for the warranty people to fix, but was pleased with the result. However when the globe they sold me failed after around one months use I was not impressed. This was the straw that broke the camel’s back.

After purchasing 3 lovely pendant lights in 2017 we were disappointed they all failed within 12 months. The 2nd set failed within 6 months. We made our 2nd online claim in Nov 2018. It is now the 4th April 2022 and after much frustration, failed return of calls and emails, I have booked an electrician next week. Be warned, as good as the store may be, if you have any need to deal with the Warranty Dept it will be long arduous.

Went to beacon lighting Noarlunga SA to buy some pendant lights. Older lady working in store after ten minutes of me standing in store, still did not greet me or ask if I needed help. So, i went up to her to ask for help and she snarled at me, and was answering my questions so rudely that I just walked out. Don’t think employees like that will make you much money. I was going to spend a lot of money but would prefer to spend my money elsewhere.

We spent over $800 on 2 ceiling fans. The upstairs fan makes a ticking noise....not good at night!!! When I asked for a warranty visit in mid January, I was told I need to video the fan. I did this & sent it in mid February.....no reply. Re-emailed mid March...still no reply. Wish I had read the reviews before purchasing expensive fans.

We went to Beacon in Joondalup to buy a new ballast for one of our fluorescent lights that stopped working. Were told they do not have any in stock, but they can get some from the warehouse, should be here in a couple of days. One month later, we still have not received our item. Went to Beacon a week ago to inquire and was told the container containing the ballust arrived the day before, but it has not been unpacked yet. How much longer Beacon?

I bought four fans and after few weeks I found some faults. I lodged a warranty claim and I have to wait few weeks for a technician to come out. Its really hard to contact warranty services. But finally they fix my problem. Im happy with their services.

Had these for a while until I discovered DC fans.
You have to run the AC fans at full speed to be effective.
They eventually get too hot, noisy and die..
DC fans with the right pitch are great and cheap to run.