Beacon Lighting (page 4 of 10)

I purchased 3 pendant lights, $150 each plus electricians costs, to my shock when one of the lights failed (past the warranty date of course), I was advised you could not replace the globes and that I would need to replace the whole light fitting, fail 1. I further enquired by email as to whether they still stocked the model, they didn't even reply, fail 2. So I went into the store, they advised me that this was a discontinued line, which means I have to replace all 3 lights with another model x3, which also means the added electrician's costs... fail 3!

We recently purchased new ceiling and wall lights and two outdoor fans.
The lights are stunning, they throw nice clear white light and look much nicer than the old ones we had.
The outdoor fans push so much air around, which is perfect for hot days.
Love love love them!!!

I cannot thank Ryan from the Heidelberg store enough, for going above and beyond to help me purchase a fabulous floor lamp for my son as a Christmas gift. The lamp was Product No: SKU 259110 Ledlux Wallace LED Mother and Child floor lamp with USB, which perfectly suited my son's trendy, new apartment. Nothing was too much trouble for Ryan in finding me the lamp I wanted via another store. The purchase exceeded all expectations, at a very economical price. I highly recommend dealing with both the Heidelberg and Burwood outlets, because of the brilliant customer service I received. I am one very happy customer who will not shop elsewhere in future when it comes to all things lighting. Thank you Ryan for caring so much about your customers!

Purchased 3 pendant lights in August 2017 - I know that was a long time ago, but we should expect lights to last longer than 4 years.

Warranty claim made against the lights at some point thereafter after 2 exploded and they were replaced without incident.

The lights mentioned above have been discontinued. According the store manager it was in part due to the fault of the timber element of the product contracting in the cold causing the glass element of the product to slide further down the pendant and then explode when the weather heated up a...

We have been needing a reading lamp between our lounge chairs for a while. I'm so glad that we finally bought it. Good service at our local store and the bonus was that it was a great price too!

Love the curves of my new fan, (Line dc 132) can’t wait to do whole house. Pendants are beautiful and stylish too, loving the minimalistic look.

We purchased 3 pendants for our kitchen and one for our dining room.

The staff at the new Traralgon store were more than accommodating.

My home is still being built. Only got a message a day or 2 ago to say the order is now ready.

Don’t use the air conditioning as much anymore so they are saving money and a lot quieter. Very happy with the two I purchased

After a phone call to check on opening hours in the Port Macquarie store, we were pleasantly greeted by a staff member named Dale who was cheery and helpful. A visit to the store later in the after noon proved to be just as pleasant, with extremely efficient service from both Dale and Renee. Renee was more than helpful with our confusion in the selection of a ceiling fan for our our lounge room. We left with our purchase very satisfied with the way the sale was dealt with . Service was 10/10 and would not hesitate to visit again when future items are required

Purchased several lights from Cockburn store was told they would be ordered and delivered to store for pick up, time taken to supply was considerably longer than originally told and then when we went to collect we were told the globes to fit lights would need to be ordered in! Even though when we ordered lights we were told they would be in stock and that there was no need to get globes until we collected light fittings………….at this point we are still waiting for globes!

Great service, friendly staff, found exactly what I needed fast. The staff member wenr through many options and knew their products

I’ve always purchased from Beacon in port. They always go the extra mile for me. Great advice from the store. Selection is great. For me it comes down to service 10 out 10!

Spent nearly $ 2000 on lighting with the store at Bendigo...... Utilised thier store as said could arrange the electrician etc.... On purchasing lighting with them was told they could not arrange a electrician and they would refund the switches etc if they proved not suitable... ... Collected lighting abt 4 weeks later......but could not get hold of local electrician immdiately......turned out switches were unsuitable......but rhe store then said they would not do a refund.....the best they could offer was a gift card..... Returned to store ...

Bought this ceiling fan from Beacon Modbury SA. The fan has stopped working now within 3 months. I got the receipt and i install the fan from licenced electrician. I put through warranty claim online and no one care about responding or giving any information. No one answering their warranty customer care number nor they reply for emails. Very much frustrated with my purchase from Beacon. I would give 0 star

Ian Keel, store manager at Homeworld Helensvale and his assistant always took that extra step to assist me. Phone calls to the store were answered promptly and very friendly and helpful advice was always received.
Ian even visited my unit to offer further advice and was extremely patient and helpful with my questions and several changes of mind.
He personally delivered all the items to me just prior to my electrician's arrival.
I was also very grateful that my November discount price was held until January when I could first book an electrician to do the work.
The fans and lights chosen are perfect and I highly recommend Beacon Lighting at Homeworld Helensvale.

I am so pleased with both the rattan and concrete pendents I purchased.
They look great and we’re easily installed. Excellent value for the quality. Delivery of the rattan pendent was very fast while the concrete pendents took much longer due to stock availability- staff were always helpful when I made inquiries.
I will definitely purchase from Beacon in the future!

Have called into Modbury store three times since October. Each time, I have picked several lights to buy, each time there have been "none in stock, but they are expected at the warehouse". Do I just pick odd lights or does this store carry any stock at all?

Great customer service, my order arrived and had fantastic follow up from the sales staff at Warrnambool. Very happy with my new pendant lights and can’t wait for them to be hanging in our new home!

Visited Penrith store and sales lady Jennifer helped us.
We talked about colours in our kitchen and she helped us choose.
Was not pushy at all and very helpful.
Thank you !

Despite repeated calls which remain unanswered and an email from their Warranty Claims Department that they would be sending me spare parts (remotes) for two faulty fan lights at my vacation rental property due to their electrician not being able to undertake repairs till mid January, I have yet to hear from them. I understand this may be due to COVID but no one including the Thomastown store (Vic) has been able to provide an explanation. Not good enough Beacon Lighting!

I have made 2 purchases from your online store. The entire process was easy, I received email communication from the store, and in both cases, my items were delivered really quickly! Also happy that Afterpay was a payment option. I will be buying online from Beacon again!

Service and speed of delivery is always great. Ive purchased a couple of times from them and they dont disappoint!

I bought a glass shade that didn't quite fit my batten cover at home. After I took it back, they searched for a replacement in their catalogue and, since that was not in stock at the store, sourced it for me at another store. Also refunded me the difference in price and told me to contact them if I encounter further problems. All too easy!

I ordered a cordless lamp online for click and collect. The communication was fine and the item available as directed. No problem to report.