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Beagle Telecom
Avoid Beagle
I've been a beagle customer for 13 years and their support has gone from good to appalling. Like [name removed], I've now had my service terminated for trying to get decent support.
Their support staff have very poor technical knowledge and try to bury you in crap when they don't understand the issue. Their first tactic is to blame something at your end and if you prove it's *their* problem they're just as likely to say they can't fix it. Also, I agree with [name removed] that when you leave your number with their call back service they don't ...Read more
call back. This time they've got their mail router blacklisted by Outlook/Hotmail, meaning no beagle customers can send emails to hotmail or outlook addresses. When I tried to get them to fix it they said "we cannot control if another provider chooses to block email from us", which is true, but there is a well defined procedure for ISPs to remove themselves from spam blacklists. When I tried to direct the representative to the website detailing that procedure he hung up. When I phoned back they refused to pick up, instead sending an email terminating my service. I've now seen several complaints on the internet of beagle customers getting the same treatment merely for trying to get proper support. Beagle was once a very good provider - I even recommended them in various forums - but now they are a provider to avoid.Similar opinion? Write a review on ieatwords.com.au!
colinDarwin, NT
Beagle Internet Pty Ltd
I've been with Beagle for a decade and all was fine until I had a problem. My 100/40 NBN plan was OK during off peak periods, but during peak periods I was typically getting 1 or 2 Mbps. I asked Beagle to investigate and after 4 months they hadn't fixed the issue. I lodged a complaint with the Telecommunications Industry Ombudsman and within a few hours Beagle advised that my service would be terminated. Thanks guys.
My recent experience is:
- they're not interested in solving problems. They never initiated a single contact with me over the 16...Read more
weeks. Every contact from them was in response to my request for info - the independent Honesty Box assessment was that I was in the bottom 10% of 100/40 subscribers - Beagle is so yesterday. Their webmail is not usable on my phone and is not much better on a PC web browser. Their plans suck - there's no unlimited data plan (because "we want to provide a premium service"). You can't even buy extra data when you get shaped. And there's no way to see how much data you've used on their web site - the call centre offers a call back (great) but they don't call back. Their recorded message doesn't even say when the call centre is open My advise is to avoid Beagle. They used to be OK but now they're a problem waiting to happen.
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Chris ISouth East Queensland, QLD
- Verified customer
No trouble
I've been with Beagle for over a decade and always had an untroubled time with them. Any problems I have had have been dealt with swiftly and easily. They have gone above and beyond on occasion. I've stuck with them for so long because of their great customer service.
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CraigWhyalla
- Verified customer
So glad to find I am not alone!
After 2 events where they cancelled my phone and internet leaving me unable to remedy the failed payments easily, and this latest event where I was told by their service representative '[name removed]' to go to "Telstra" if I wanted to change my phone number which is in breach of the contract (Namely 27B, whereby the Telecommunications Numbering Plan allows for reasonable changes in phone numbers), it occurs to me that this service is simply taking the P!$$.
To be fair, Beagle Internet has been a far more functional ISP than my previous ISP ...Read more
(Spintel) which had faults often. However, when '[name removed]' decided the conversation "Had no further purpose" and hung up on me, he made the decision on behalf of Beagle Internet to lose a customer. For the record, Beagle advised me when I signed up that I could "choose my own number" and I foolishly said that it is fine to just generate one for me. They gave me a Perth WA phone number, so if I call 000 (as I have regarding a DV situation down the street) or any 13 number, I get put through to Perth WA, not SA where I live! Beagle ought to see that the number they provide will at least put the customer through to the correct Emergency Services!Similar opinion? Write a review on ieatwords.com.au!
Worst customer service ever
I have never been treated so badly in my life. Would never recommend this provider to anyone. I asked to speak to a supervisor and was told they weren't available then he hung up on me
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Bridgette PceSydney
- 5 reviews
- 17 likes
Very Happy Customer
I have been with Beagle for over 13 years. I have rarely had a problem. I know nothing about computers and am technically challenged. I am using Linux which is a brilliant system. If I have a problem with my computer I ring my Linux expert to fix it - I don't try and do it myself.
As I said, I have no technical know how and on the one occasion I had to call Beagle I was given advice as to what to do and I followed the instructions. My problem was solved. I think a lot of the complainers think they know everything about IT technology...Read more
(which they don't) and they just don't listen. I have only had one drop out and that was due to problems with the Telstra lines - IP providers are at the mercy of their providers too. No company wants to lose customers but when you get people who are offensive and rude, will not listen and will not accept what the IP provider is telling them (even though they are the experts), then it is not surprising that the call centre people may get fed up. I am only writing this because I worked for a call centre for a very short time and I can assure you the behaviour of some callers defies description and beggars belief. I could not tolerate that behaviour so I left. Most of the complaints were unreasonable and, frankly, downright stupid. Legitimate complaints were always attended to and resolved. So, there are two sides to the coin. From my experience, I would not change my IP and I am very happy with Beagle Internet. I would recommend them to anyone looking for a good fair priced service. I have recommended them to two of my friends, who are also long time customers - originally dialup - and I have never heard a complaint from them. Also,with Beagle you get to talk to a human being, not a robot, and you speak with a person in Australia rather than in the Philippines or India who have poor English skills and are sometimes impossible to understand.Similar opinion? Write a review on ieatwords.com.au!
Beagle is no frills internet provider
Because beagle telecom is budget no frills internet provider, they don't have whinging department. I have been
with beagle for over 7 - 8 years with no complaint.Please stop calling people with uncivilized names.
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BobGShoalhaven
Who Owns Beagle?
A Contractor for Telstra was reconfiguring my copper line recently and had to connect his magic box to my line and communicate with my ISP (Beagle?)
His connection showed that he was communicating with AAPT !
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JhonGosford
I'll never sign up with them
I'm looking for a GOOD NBN service provider to replace my current even worse service provider, Telstra. So thank you for your comments, I appreciate it.
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MichSAAdelaide
- 13 reviews
- Verified customer
On its last legs?
I was a pretty happy user of Beagle for about 11 years up until mid-2016. At that point, the 3G connection had turned to consistently unuseable crap, with dial-up quality at best, if I got anything at all. It wasn't always like that, and Beagle itself also used to be much better as a friendly, helpful company with well-priced products for the time.
Now, their webpage hasn't been updated since 2013, including the pricing, eg $129.95 for 15GB of 4G mobile broadband!! They have fallen off eg Whirlpool for support, not that anyone even mentio...Read more
ns Beagle any more. Then there are the issues of litigation and strange behaviour mentioned on Product Review and elsewhere. It would appear Beagle is somehow still struggling along despite it all, but with no attempts at development or progress for years now. Personally, I don't see how they're still going and can't imagine them lasting much longer. It's also interesting to note that my new 4G supplier also re-sells Optus, but whereas the Beagle connection turned out to be woeful, the new one is rock solid, at the same address. If it is nearing its end, it's a sad conclusion to what used to be a good company at the beginning. If some sort of revival actually is planned sometime, Beagle would have to prove it has changed its behaviour and culture when it comes to treating its customers properly. But it may be too late by then anyway.Similar opinion? Write a review on ieatwords.com.au!
Prince
- 2 reviews
Beagle is bad
Forget Beagle they are bad and their operators are all pigs and rude. No 24 hour service they only work office hours. Not good if you need help. All others offer 24hour service. Can do much better elsewhere.
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Dodgy Beagle
DODGY DODGY BEAGLE... CHarge hundreds of dollars in fake diversion and data charges, and then say they have had their wholesale mobile carrier licence cancelled and to port your number away.
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Do not even bother! Inexperienced, unprofessional
Day 1: signed up with beagle after our previous isp (ozlinked) ceased trading (should have already saw the alarm bells the minute i knew they were affiliated). Ozlinked had an issue where the internet was down for almost 2 weeks, after hanging in there
The bad customer services started with the very first call with a young lad being rude as could be. I signed up, only received an invoice, with no details on the plan or service i "purchased", no contract, nothing. Not even terms and conditions. *alarm bells*
Day 2: after realising they a....Read more
Had terrible reviews b. My gut was telling me they're dodgy c. My partner engaged with another isp, i called back the day after and advised i wish to cancel the service (at this point, there was no service connected, nothing in the works, purely my name and contact on their database, along with my cc details). I was rudely spoken to by one of their staff members. I demanded to know what their reference number was (the one that shows up on your bank statement) so that i could at least know where the charges are coming from, they said they couldn't give me that information (what?), i then proceeded to explain i do not authorise any payments to come out of my account, to which they simply did not agree to doing. Day 3: my partner then called (who is not on the account) and the girl freely gave information away and then proceeded to 'cancel' the account and confirmed doing so (without even talking to the actual account holder - me!). She then called back moments later to state "we can't cancel the contract" as we simply weren't allowed to do that. I then proceed to talk to this girl on the phone and asked her why she cancelled the account even though my partner was not authorised on the account (yet), she couldn't answer me and stated "well it's ok, the account isn't cancelled anyway", and proceeded to lie about the situation. At this stage, it was an argument based on principle and customer care, not even about the contract - how many things can these guys get wrong, right? As i started questioning their customer service and privacy policies she hung up on me. I went to call back and they didn't answer any calls, i left two voice messages for them to call me back, which they did not.Similar opinion? Write a review on ieatwords.com.au!
Taken to VCAT court hearing by BEAGLE as soon as I mentioned the word "Ombudsman"
Called to cancel internet service. I had already assumed an exit fee would be likely but asked to see my contract to verify which fee as there were two. They had no way of proving which contract I was on but told me it was the higher of the two fees. They told me if I wanted to see the contract choice I made, it was in my invoice, but it was not. They then referred me to their website, rather than resolving the matter. So I said I would contact the ombudsman. Within half an hour they had immediately lodged a VCAT hearing against me for non-paym...Read more
ent. They then sent me an abusive email saying "You know full well which contract you are on" and told me they had blocked my ability to contact ombudsman via this VCAT hearing. I appeared in court 2 months later and they brought a lawyer in, when it was clear that no legal rep was permitted. At the hearing they asked me which fee I would prefer to pay. Wasted my day, wasted my energy and loss of income just to go there for what could have been resolved on the phone. Terrible service. Never again.Similar opinion? Write a review on ieatwords.com.au!
Threats of legal prosecution- poor customer service
Asked Beagle for evidence of my 24month contract + agreed exit fee. Received legal threats & accusations rather than resolution.
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portiaSydney
- 8 reviews
Poor internet service, atrocious customer relations
We purchased a seniors bundle from Beagle Telecom in November 2012. For the first year things were not too bad although we did experience some dropouts. After that things got progressively worse with frequent long dropouts and extremely slow speeds. We reported the faults repeatedly and were told that it was most likely our equipment. We were therefore forced, in order to comply with fault report requirements, to buy a new modem as we did not have access to another. Unlike other companies, Beagle refused our request to have a new one sent and p...Read more
aid for on our credit card, to be returned and the cost credited if that was not the problem. There was no difference, so it was a waste of our money. Finally technicians were sent, who showed little interest in chasing up the problem when it was not immediately obvious. Again the Beagle people told us it must be our fault, then abruptly sent an email saying that the seniors bundle was discontinued and giving us four weeks' notice of termination of service with no discussion to be entered into and no eligibility for other products. There were also other issues: each time overseas calls were made to countries advertised as having capped rates, the calls were charged at the full rate until Beagle were asked to correct them; when I called several times at the end to check on some aspects of final charges, I received a most discourteous email from Keith telling me that I had called too many times and if I did so again I would be charged $25. This is a company that will not accommodate any customer who has problems and contacts them about it; such people are regarded as a nuisance. This is not a good way to run a business. By contrast, Telstra, having logistical problems with connecting our new cable service, have given us free wireless internet and free fixed line until we are connected. I would not recommend Beagle Telecom.Similar opinion? Write a review on ieatwords.com.au!
Sir JimPerth
- 3 reviews
Threatened with Legal action after trying to sign up my Pensioner Mum :-(
I really do not know why Mobile Broadband Internet Service Companies send out SIM cards that Auto Activate after 2 days. Delays occur when people are not home, or for postage issues or for any other number of reasons - yet their Broadband service is already active and potentially unusable whilst the days count down. Beagle and Internode operate like this. Is this standard practice now, why not ring to activate, or better still online like Optus mobile broadband do.
My problems started when I signed up my 67 year old Mum to a Beagle Broadband...Read more
SIM only service, and she mistakingly punched out the wrong sized SIM card for her Pocket WIFI - rendering the service useless. No instructions or warnings in the Beagle package were given. I then had cancel the service after I had a tense phone conversation with a Beagle representative regarding Auto activation of SIM cards. I then proceeded to sign up my Mother to Beagle again to get a replacement SIM, problems were encountered entering a mobile phone number into their system, so I supplied mine. This was blocked and rejected due to an incorrect phone number provided. Again a third time, this time for my Sister at a different address, using her phone number. What would be wrong with this application I thought. This too was unsuccessful. It appears Beagle track users IP addresses if they are trying to signup from a different location than the one you provide on their application form. It also seems to Beagle I was acting as a sort of Agent - maybe they thought I was a foreign spy, Ha Ha who knows.Similar opinion? Write a review on ieatwords.com.au!
paper tigerbright
- 2 reviews
Extrememly satisfied with Beagles service since mid 2008
We signed up initially wanting an inexpensive internet provider, and have continued with Beagle ever since, no hassles good service, why change? On one occasion we experienced problems with our modem, they noticed our frequent on/off problems and rang us to check if they could help. When making decisions on Plan changes staff have been extremely helpful.
Reliable, no problems service
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A great, no-nonsense ISP, with extremely reasonable rates.
I have been with Beagle on their Seniors Bundles plan for almost 2 years. I use their VoIP service as well as the homeline and I make lots of National & Local calls. I try to avoid mobile calls but, as all of us know, this is not always possible. Anyhow with all that - line rental, home phone, 15G ADSL broadband and loads of National calls, (some VoIP and some landline), the average cost of the service, ecluding the two fixed costs, has never been more than $16. (Broadband is $40/month, and Line Rental $30/month). There are no hidden nasties ...Read more
like Flagfalls. Beagle have never put a foot wrong and unlike my experiences with Telstra, they are not constantly looking for ways to "rip you off" by changing their costings and using "cold caller agents" to attempt to sell you a more costly option or plan (while telling you they are looking at your best interests and are out to save you money).Similar opinion? Write a review on ieatwords.com.au!
Jaws550402AU
- 2 reviews
Shame about the bad Customer Service - Beagle lost its way
This is a real shame - Beagle used to be so good when it came to customer service. Twice I had to recently deal with Beagle (Keith) and twice I was talk to in such a condescending way and made to feel like a fool for something I clearly stated right at the beginning or something that it just not clear to the everyday person out there.
Beagle over the past few years has change dramatically. Not only have the prices gone up the conditions are no longer good either. What held me with Beagle was their always good service. Whilst some of the staffers at Beagle are good, polite and informing the longer serving staff seem to have lost their ways.
Real Shame.
Unfriendly service, conditions are no longer good
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Questions & Answers
kwv42asked
Has anyone else lodged a complaint with Telecommunications Industry Ombudsman especially about Beagle cancelling your account if you complain and was the result?
I did and the response Beagle sent to The TIO, is that Beagle didn't send all the email to The TIO that they sent to me including Beagle saying they couldn't upgrade because of problems with their provider and the email where they said they no longer offer 3G Mobile Broadband.
4 answers
We did not complain to the TIO. I suppose because it was the end of a long line of inadequate service and we were just glad to be shot of them. We were not using the mobile broadband so that was not relevant. Probably more complaints should be made.
Yes I did complain so they cancelled my service within 24 hours.Keith is a pig.
Unfortunately the TIO refused to take my complaint about Beagle cancelling my service for complaining about their support and referred me to NSW Fair Trading instead.
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