Given the number of negative reviews I am seeing there must be good & bad delivery areas. We are in Kallangur and have never had an issue with any of our orders. The orders are packed & dispatched usually within the hour - or worst case a couple of hours. The Sherpa delivery guys are simply outstanding. We get a txt message when they are leaving & another txt message when the order if dropped at the door. Most of the delivery guys stand well back & hang around until you come to the door. An outstanding service.

Terrible customer service, IF the driver turns up after waiting 3 hours then you might be greeted with a lengthy walk down the street cause the idiots don't know basic English to read a street sign. 10/10 makes me want to headbutt a knife.

With COVID I tried to order 1 bottle of our friends favourite spirit to be delivered for his 50th birthday as we cannot be together to celebrate. The online (after all setup rigmarole) went ALL the way to the end taking my cc details then 404 not found. Rang they store, they said try the app instead. Would not let me use password so create ANOTHER account, all the way to the end of the order and a message pops up that the particular item - they won't deliver. Find new IT dudes who understand user interface.

After ordering some drinks (not having what I really wanted) the update said they were having issues with finding a driver. After an hour, they cancelled our order.
Very disappointed and don't think I'll be using them again

My partner ordered wine online and asked me to fetch it. She send me a string of messages about it attached her photo ID. I showed this to the store along my drivers license which showed our matching address. Unfortunately they said that because I'm not her I can't pick it up. Is it too much to empower a store manager to look at the balance of evidence and probabilities and make a decision? Poor service.

I've tried to order some wine online.
The website would not allow me to - they don't deliver to the central coast (!!!).
I can't select pick up because god knows why. (screen is gray)
called support - they see a completely different website, so we can't work out anything (they just say "it works for me"). Huzzah.
So all in all a non-working website and a non-working support.

Then they send me a link to a survey, which I did not ask for - and said link does not work either (blank page) !!! And of course there is no way to reply to the sms to get my number removed.

Privacy nightmare.

I'm back to Danmurphys, thanks, this is just bloody awful.

I got a free bottle of bluey beer but when I go to redeem it. It doesn't work, When I called their customer service, they said they couldn't do anything about it and just asked me call after a week.

Don't waste your time. Go anywhere else. Online ordering is inferior to anywhere else. Even when calling the help centre i was told to wait a few business days and see. Incredibly unprofessional.

Fantastic service, placed order online and delivered FREE under 1 hour. Excellent as always will continue to use this service. Have used several times and has always been excellent and well tracked service.

We ordered online, money taken from account and no confirmation of order. When we called customer service, we were advised the order was not processed on theie end correctly. The cso said "There could be a hundred reasons why this happened" and the order will not be finalised. But they were able to take the money without any problems! We were told it will be refunded within 3 business days. No other solutions. No other offer of fixing the problem. Happy to take the money, not happy to help resolve the issue. Ended up going to our local, and it was cheaper anyway. Will be the last time we shop with bws.

New staff member Vasilli at BWS at Cowes has awesome customer service. Super friendly and helpful. We need more people like him working in the industry. Keep up the good work Vasilli.

Purchased some Heineken from BWS online.
Expecting it to take forever to collect but the call was super prompt and friendly and the service was fantastic. Thanks very much for the great job.

I ordered a lot of wine online this morning to stock up following a bws sale. The ordering was easy, the drop off time easy and the delivery guy great. A lovely note about a small change in our order to something of higher value so I can’t complain!

Not many of my favourite wines available but I persevered enough for free delivery, only to be told after submitting my order, that the next delivery time was 10am tomorrow (I started the order at 6.30pm). At my local BWS the brochure states 1 hour delivery day or night. Won't be returning.