I walked into BWS and proceeded to buy a box of apple ciders to which the assistant manager asks for my id which I gave and because my partner and my two kids were standing outside the store as I didnt want my kids to touch anything, The assistant manager asks to see my partners id not buying anything & not standing inside the doors and I get refused because he doesn't look of age. Management has gone to this guys head. He needs customer service skills.

The cashier at camp hills BWS at 6:20 tonight was absolutely amazing. If I was his boss I would promote him in a heartbeat

I placed an order for delivery around 6pm with delivery time 7pm. Nothing came and after trying to call the shop no one answered. The next morning I received an email saying my order has now been packed and is ready to be delivered. My order is still not here. Do not use this service if you need your alcohol delivered within 24 hours.

BWS is abysmal. The majority of their products are sold at inflated prices and many of their so-called specials merely reflect the normal market prices. Whoever is the BWS beer buyer has missed the fact that consumers’ tastes have changed considerably over the last ten years. This is the type of shop where you walk in, look around and realise how bad it is before quickly walking out.

2nd time ordering for delivery where the order was incomplete:
1st time I had to drive up, much to the amusement of the staff.
2nd time they will try to sort it out tomorrow.

Placed order and was told 8:05pm delivery. Didn’t show. I called and was advised no drivers in the area. I was told 12 midday Saturday was best time with lots of drivers. Didn’t show. I called twice and was advised very few drivers in a little place like Brisbane. 3 calls and it still isn’t here. Call staff couldn’t seem to help at all. Good work BWS. False information to secure a sale is not good enough.

Placed my 1st online order at BWS at 10am to be delivered at their provided window at 8:30pm the same day. They contacted me at 7pm to let me know that delivery wouldn't be possible and whether it could be postponed til after 10am next morning. I needed the delivery for that night, so all they could say what that there was nothing they could do. I've requested it to be cancelled and get the refund then - my feeling was that they couldn't care less, there wasn't even an apology for that. Absolutely unacceptable customer service and unreliable delivery service. First and last order ever!!!!

I have been trying to contact them for over an hour and they are just spinning me around not telling me how i can lodge a complaint

I found there was not a great selection of Chardonnay available. Either were 20-25 bottle or $7 bottle not much in between

I’m a regular here and the young guy working there is wonderful. Super friendly, knowledgeable and attentive. Top bloke. I think his name is Cory.

You would never buy at BWS if you were able to buy @ Dan Murphy's. They are just too expensive

Surely, and I think it is the law, that if BWS has a misprint in it's catalogue and the misprint benefits the customer, that subsequent benefit should be honoured by BWS to the customer, ie 30 cans of Victoria bitter for $45.

Order a delivery 3 hours ago called the customer service, told it would be here shortly guess what no show and they have stole my $100l.

Worst service ever. After a five minute wait, even after showing my ID I still get refused service by the only team member there. Pathetic.

BWS at Aberfoyle Hub have had no EFT for days. They only offer when it is working, pay wave (and they take your card to the register) they do not have a handheld machine to bring to your car, even in the express lane you need to get out of your car if you want to use cheque or savings account! When questioned they claim BWS are afraid of people driving off with the machine. REALLY? Odd that every other drive through can offer this facility. Don't they have cameras or insurance?