Belong Mobile Questions & Answers (page 5 of 16)
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Hi belong team,
Can I receive Australian bank SMS on a belong SIM card when I am overseas ?
I am in india and the commbank is sending OTP SMS to my Australian belong number.
Hi Parag. Your Belong SIM will only work in Australia so if you're trying to receive any calls or SMS' on your number while overseas, these won't get these.
We recommend contacting your bank to explain the situation and they should hopefully be able to help you out another way -Chris
no one is contacting me from Belong!! I have to make urgent calls to NZ and I cant. I wasnt told that I wouldnt be able to do this when I signed up. ive tried to download viber and they cant call me???
That's why I don't trust them. Even if they have great deals on thier side. They are hungry dogs take your money an have bad customer service. Should join Telstra pretty good option
Thanks for reaching out, Shaynie! We're keen to lend a hand & get this sorted.
New Zealand is a part of our International calls and texts deal, which can be added for $5 each month in your online Belong app or account. This will give you unlimited standard calls and texts to 30 selected destinations, which you can check out here:https://www.belong.com.au/go/mobile/our-calls-and-text-inclusions
As for Viber, the app should be running off your mobile internet. Please check if you're connected to Wi-Fi, or if your mobile data is switched on.
The way you get in touch looks a little different but we're working super hard online to support all our customers. Please send us a message https://m.me/BelongAU if you need a hand and our team will meet you there -Maddie
Hi Maddie, thanks for your email. I am unable to log into my account. I have requested password resets, but they dont arrive in my outlook??
No worries, Shaynie!
If they're not hiding in your junk mail folder, you may have a different email linked to your account. We can jump in on Facebook Messenger to take a look or we do have a live chat function on our website to lend a hand -Maddie
How r o i get my puk number to unlock my phone
Hey Gordon! You'll only need a PUK code if you've set up a SIM lock. To grab your PUK just follow the steps here belong.com.au/support/mobile/fix-a-problem/service-support/what-s-a-puk-code-where-do-i-find-it-and-what-do-i-do-with-it-1503981149703
If you're using a phone that's locked to another network (often these will be the prepaid carrier branded phones) then you'll need to speak with them to have it unlocked before using a Belong SIM. -Rhys
Thanks
I’m trying to set up a new sim but every time I put the SIM card number in it keep saying check number and try again!! I have tried 10 times!!
Are you trying to use the app? The app won’t work. Try a computer and go to the website instead
I’ve tried the app, website on phone and computer still nothing!! Keeps saying check sim number and try again... so frustrating
That's odd, Tash! Have you also tried entering the number without the letter on the end? If not, please give that a go. If you get the same error, please reach out to us here on FB: https://m.me.BelongAU and we'll meet you there to find out what's going wrong.
Or, if social media's not your thing, you can raise a help request here: https://www.belong.com.au/new/trouble-logging-in/service-selection
-Monique
I'm with Belong - How do I extend my Ring time before diverting to Message2Txt? I've tried using a few different codes I've found on the 'net, but my phone always ends up with saying it failed. Ring time isn't long enough and I'm finding Message2Txt for 10 seconds isn't long enough to leave a proper message.
Great question, Max and the ring time with Message2Txt is set to 15seconds and can't be changed, unfortunately. if you did want a longer ring time, then you'd need to remove Message2Txt and that way you could extend it up to 30 seconds.
If you did want it removed, then you'd just need to get in touch with us and you can do that here: https://m.me/BelongAU -Viktor
Thanks for reaching out, Maz!
We have two ring time options for our mobile services, sounds like you currently have a 15-second ring with a message2text feature. If you'd like a 30 second ring time, the message2text option will be turned off and you won't have the option to leave messages.
If you'd like us to get this going, you can reach us by raising a Support Request on your Belong account or by flicking a private message here: https://m.me/BelongAU -Maddie
Is Belongs 4G coverage the same as Telstra? Why I ask is I’m considering switching from NBN satellite broadband to mobile broadband as we now have very good Telstra 4G mobile reception, however while the Telstra map shows us definitely covered in Nornalup WA, your map doesn’t. What’s the story?
It's not exactly the same, Boggs, but pretty close, with Belong using the entire Telstra network. This means there are some places we can't reach, but we're pretty close, covering 97% of the Australian population with 4G.
We checked out your area and our coverage map is showing that you can get 4G, with us in Nornalup. If you pop your address in here: https://www.belong.com.au/go/mobile/coverage-map then you can find your exact location, as some areas are 3G only. -Viktor
Thanks, I went thru this process previously and got a different result! Looks like I’m covered.
That's great news, as we'd love to have you with us, and we may have just updated from when you're on it last, so you should be all set to go. -Viktor
What's call conditioning active? I have been told I could use someone's else's number but she changed her mind, will my calls be forwarded to her? I can not disable or see call forwarding and it's been 4 days and no one has taken it off...
Hi Missy. We'll need to take a closer look at this one. If you raise a support request via the app our mobile team will be able to investigate. Otherwise, you can always flick us a message here: https://m.me/BelongAU. We're fully digital, so we're online and ready to help. Chat soon. -Shaun
Im sorry missy but im a little confused about the call conditioning active message that sometimes comes up for me when im dialing out...i haven't set up any such thing and i have always assumed it was because i was either calling a private number or someone who was with another service not affiliated with Telstra or Belong
I activated my new sim with a new number at 3.45pm today they said it would take 10 minutes n up to 4 hours. Im still waiting for it to be activated ? Why is it taking longer then this ?
Oh no, Suzie! We're usually super quick when it comes to activating new SIMs so if it's still not activated, we might've hit a hiccup :-( If you can flick our team a message over on Facebook:https://m.me/BelongAU, we'll take a peek at what's going on and help get it sorted for you ASAP -Chris
Hey i have just messaged, just seems odd its taking so long..
You're not wrong, Suz! It is odd it's taking longer than usual but we're here to help :-)
Hang in there, we'll get back to your message as soon as we can -Chris
Thankyou very much ! I appreciate it ! :)
Is there a number to call ? I have messaged and nothing from anyone ! I need this issue fixed please its still not activated. Ive been very patient but its starting to annoy me now
Hey Suz! We're all digital these days, but we'll pick up that Facebook message ASAP and get back to you :)
-Ethan
Now im getting told by one team member the sim has expired and to get a new one and activate it before they even consider a refund and the other team member is saying it isnt expired and to hang tight... ive been hanging tight for near 3 days n being tossed back and forth between answers ! What the heck is going on... my issue still isnt fixed !
We get why that would be confusing and we need to keep chatting to you in the messages you have with us, as we can't look into your account here.
We get it's frustrating, but please stick with us, as we'll find out what's going on and get that SIM working as soon as we can. -Viktor
Im doing that via here, email and messenger, but i keep getting told serveral different things.. i just want it fixed or a refund.
How is the coverage of Belong vs Optus given it doesn't use the full Telstra network? I am currently on Optus.
I have not had any issues with belong's coverage and i too came from Optus. I have been with them for 2 years now and have never been without coverage. I have lived in both nsw and qld and travelled between the both. The coverage is the same as i had with optus but for a.much better price!
Thanks, I know it will be similar in most areas, but I'm wondering about rural coverage in more remote locations off the main roads.
G'day dbareis, we use a majority of the Telstra network, but not all of it. You can check our coverage here: https://www.belong.com.au/go/mobile/coverage-map
Take a peek at the areas you're headed to, you might find it's suitable. If you need more rural/outback coverage it's probably best to go directly to our pals at Telstra. -Rhys
Does that coverage map also show optus? Otherwise it won't answer my question. I don't care about any particular spot, I want to know in GENERAL and I more likely to get coverage with Belong or Optus?
This is our coverage map, so we can only speak for ourselves here!
We use part of Telstra’s mobile network, covering 97% of the Australian population with 4G and over 98.8% of the population with 3G.
For more info, have a squiz at our website: https://www.belong.com.au/go/mobile. Give us a whirl and if you aren't getting the reception you need, we don't have lock in contracts so you're free to go when you'd like :) -Lizzie
Why wont my SIM card number actvate
Hey Helga, thanks for reaching out, sorry to hear you're having troubles getting that pesky SIM activated.
Please make sure you're using the SIM number which is printed on the plastic section inside the white rectangle. Please don't include the letter N at the end.
We have a quick video guide here: https://fb.watch/4r_YMjhr7s/
and we have a written guide here: https://www.belong.com.au/support/mobile/getting-started/getting-started/how-do-i-set-up-and-connect-my-belong-mobile-service-1503981145717
If you're still having troubles after trying those please send us a message here: https://m.me/BelongAU -Rhys
If I transfer to Belong do I still keep all photos and all contacts?
Hey Sandra! That's a great question :) You'll definitely keep all the photos, but on some older phones, the contacts might be saved on the SIM card. Just make sure to hang on to your old SIM after switching, and we can give you a hand if they don't copy across!
Flick us a message on Facebook at: https://m.me/BelongAU to chat this through a bit more
-Ethan
sending pics fail with message " failed to send "!
Hey Rodger, that's not what we like to hear and sometimes a reset of your phone can fix that up for you.
If switching your phone off and on doesn't work, then can you get in touch with us here: https://m.me/BelongAU, so we can dig a bit deeper. We'll make sure you're looked after there and we'll get this sorted in no time. -Viktor
I have lost my mobile 101 pin for messages
Hi Sandra, to reset your Voicemail pin please follow the steps below:
1: Dial 101 to call mailbox
2: Once you’ve accessed your voice mailbox, press 3
3: Press again 3 for PIN
4: Enter your new 6 digit PIN, then press #
If you run into any troubles updating your PIN please give us a call on 1300 235 664 between 8AM and 8PM (AEST) -Rhys
Belong is a great service, and I love the unlimited calls and texts, but i was just wondering if there was any way i can change the greeting for the voice mail / message2txt?
You've made our day, Zovix! We're so happy to hear you're loving your mobile plan :-)
Great question-- sadly we can't change up the greeting, but if you are hearing an abrupt message we'll need to dig a bit deeper to get it turned off.
So we can take a look at what's going on, raise a Support Request on your Belong account here: , or chat to us on social media by sending a message here: https://m.me/BelongAU. That way we'll be able to meet you there and take a look at what's going on! -Maddie
Hi Guys
I've just setup a new Belong sim into my daughter's phone. We ported the number over from amaysim. The transfer has gone through fine; data and texts are working however we can't call the mobile number, or call out from the phone any more.
We have taken out the sim and put it back, and restarted the phone but the same problem.
any advice, please?
That is a strange one, Sam and thanks for trying those troubleshooting steps already. We'll need to dig deeper into the account to find out what's going on, so can you get in touch with us here: https://m.me/BelongAU, please?
We'll grab more details in messages and make sure we get those calls working for your daughter. -Viktor
Thanks so much, will do now. Appreciate your quick response!
Hi Sam, Was your phone originally an optus prepaid phone? If so you will need a new phone. For some reason the optus phones do not have the network settings in them to use belong or telstra. My family had to purchase new unlocked phones from officeworks for the belong sims to work.
You're on the money there Mel. Our SIMs only work with unlocked phones, so if you've purchased a prepaid mobile from someone like Optus or Telstra it needs to be unlocked before it will work with a Belong SIM.
The provider will be able to unlock them however they may charge you a fee for doing so. -Rhys
How do I extend the number of rings on my phone
Great question, Brian and if you have our message2TXT service activated, then you do have a set ring time of 15 seconds.
This can't be changed without having that service removed, so if that's something you want to do, then just send us a message here: https://m.me/BelongAU and we can get that done for you. -Viktor
I have a belong sim. From the beginning, I couldn't change caller ID option. From last week, my call waiting oltion is not working. I used different Sim card, and those work well.
I did a reset to my phone, got a replacement SIM card. Still not working!
Thanks for reaching out about this, Muhammad!
That certainly is strange that the no caller ID and call waiting option isn't working with your Belong sim. So we can dig a little deeper and find out what's going wrong here, please reach out to us here: https://m.me/BelongAU of through your Belong account here:
We'll get back to you as soon as we can to bring up your account and find out why your sim is playing up :) -Monique
I have sent a message on 6th February to Facebook messenger and I got a reply to send that through my account. Then, I sent through my account today and still no reply! :(
we have a new Alcatel 1x mobile phone for my son and a Belong SIM card. He can group message to my wife and I but when he tries to group message his 5 friends it doesn't send, saying 'Message not sent: service not activated on network". Anyone have any idea what that is about?
Hey there!
It certainly sounds odd that your son is able to send messages to some people but not others -- The first thing we suggest is heading over to our Support page: https://www.belong.com.au/support/mobile/fix-a-problem.
There are a few articles there with some basic steps you can try to get things up and running. If these don't do the trick, flick us a message over on Facebook and our team will take a closer look with you: https://m.me/BelongAU -Chris
Tanks, though we're not on Facebook
I haven't been able to send photos via SMS (texting) for nearly a week. This same thing happened a few months ago and then magically worked after about three days of not working. I can send and receive text messages ok, make phone calls etc.
So flaky.
I am not sure generally was able to before. I am no longer with BELONG.
Yikes! Let's get that fixed, Dexter. If you raise a mobile support request via the app, our mobile team will be able to investigate why you haven't been able to send photos for nearly a week. I'm sure they can work out what's causing this hiccup ASAP. -Shaun
Hey Shaun, thanks for the quick reply.
You wouldn't believe it, I just restarted my phone and it's working now. Sometimes the simplest solution is the right one.
Ah, that's always the way Dexter! Thanks for hanging in there, give us a shout if you run in to any dramas :)
-Ethan
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