OMG Ladies - You are Amazing!!!
Recent reviews say it all. This website and their ladies are incredibly easy to deal with, their attention to detail, great variety and realistic products for everyday women, my order was here within three days (like the last two). I can't rave about them enough. Have told so many people. I just wish every company was this easy to deal with.
- Verified customer
I ordered dresses from Birdnest, the process was extremely quick and easy. I got a nicely packed parcel with handwritten note. The quality of ordered items was good.
My favourite clothing company
A lot of Australian companies need to observe how Birdsnest run their business - an excellent variety of merchandise, great quality, lots of sales, fast delivery, friendly customer service with lovely packaging and handwritten messages with each order.
- Verified customer
Best Shopping Experience EVER
This awesome Aussie company deserve a gold star for customer service plus a few extras for ease of purchase, super fast delivery, amazing packaging and excellent quality clothing! From start to finish this was seriously the best shopping experience I’ve ever experienced! one VERY happy customer!!!
Purchasing & Returns So Easy
Very Happy with Birdsnest. The way they show you the sizing is so easy to follow. Delivery was extremely quick. Lovely packed parcel with hand written note. I had to return item the process was easy and most of all quick i didnt have to do any chasing for the refund. Will definitely shop here again
Love my Earrings
Ordered a pair of Earrings yesterday and arrived today to my front door, great service and love my Earrings . Looking forward to more purchases.
Reliable and prompt
I ordered my summer swing dress online on Tuesday and it was delivered on Thursday. Wonderful prompt service, the dress is beautiful and I will definitely order again for the fourth time in the future.Thanks Birdsnest people .
5 star customer service
Best customer service of all the online stores that I've used.
Delivery is prompt and in perfect condition.
Attention to detail is why I keep going back.
The best online store in Oz
Good quality clothing, shoes and accessories sold by happy people make happy customers!!!
Having made several purchases from Birdsnest over time, I have to agree wholeheartedly with the majority here that Birdsnest is a fantastic store. Their goods are of the highest standard, they have 365 day returns and are posted promptly. When you buy a product it comes wrapped in tissue paper with cute stickers and inside a drawstring reusable bag with personal handwritten notes, its like receiving a birthday pressy everytime you make a purchase. I think...
I like you can add items to a wishlist and receive emails if those items go sale or start selling out.
Postage is fast, and if over a certain amount it's free.
9/10 for product quality, I've received only 1 or 2 items out of 10 or so that I wasn't completely happy with. Returns are easy to process, but you do have to pay to return - but i did notice they have introduced a yearly $10 "wardrobe" fee you could pay and then returns are included.
Great Customer service.
Bought many items. Great range! I do find them expensive though, especially their own brands. Fast processing and delivery. Nothing too much trouble.
I have joined your flock and shall chirp your praises
This is the first time I have ordered with Birdsnest and it will not be the last. The 2 dresses fit with correct sizing, prompt delivery and even arrived in a re-usable bag.
Brilliant personalised, speedy service
I often buy online from Birdsnest. They have such a great range and the service is absolutely brilliant.
I love the personalised notes and their reference to customer history. I have always found everything to arrive really quickly. With some much competition these days it's easy to get distracted with cheap Chinese online stores. Don't be burnt, stay local and get a fabulous experience.
My experience in a recent purchase with Birdsnest was fantastic - fast, professional and personal - the frock I purchased was just as listed - would use again without hesitation!!
Lovely online store!
I'm very careful shopping online for clothes because of potential sizing issues. Fortunately, I didn't experience this problem with birdsnest. The heels I bought fit perfectly. They were also very carefully packaged to avoid damages during shipping. The delivery was also very quick and transacting through the site went very smoothly. I'll definitely buy something from them again.
I don't usually buy clothing online but I won't hesitate to use Birdsnest again. My dresses were great quality, beautifully packaged with a handwritten welcome note from the staff member who packed them! Awesome customer service. I received my order the next day! Love them.
I have just received my first order and are very impressed with the quality and fit of all the items.
The delivery was quick and I will definitely shop with Birdsnest again.
Excellent on line clothes shop
I have made a number of purchases from Birdsnest over the years. Shopping is very easy. Contacting Birdsnest is very easy. Exchanging items is painless. Birdsnest is a great Australian on line shop with excellent personalised customer service.
- Verified customer
Perfect online shopping experience!
This was not the first time I have bought clothing online but this is the first time I have bought clothes that actually fit me! The customer product reviews on their website along with photos, model size option in photos, videos of the garments on a real person and their own product description ensured that when I received my dresses they actually fit!! And the fact that the first return of any items that don't fit is free gave me confidence to shop without risk of being stuck with return postage fees. The Birdsnest team have a winning formula for customer service too. Great range of sizes, styles and prices! I am one happy shopper!
Shopping is great again!
Ordered some trousers online, was unsure for ages but the honest reviews of them made me take the leap, and I couldn't be more pleased that I did. Fast delivery, superb gift wrap with hand written note and free delivery voucher for next time. I want to shop again and I don't care what I buy. Lovely, lovely experience ❤️
Questions & Answers
I wonder if anyone has experience with shipping to the US and how much taxes were charged and how returns worked?
I noticed there are a lot of comments about the service which is obviously very good but I would also like to know if the items are of a high quality as they are definitely costly. This is not a problem if they last & are well made. Can anyone help me with this?
Hi Jenny, I think that the items they sell are of good quality. Many of the clothes and accessories that they stock are well known brands and I have only ever returned one item because it was not of the quality I expected (it was a top that was much thinner than I expected which made it see-through). All of the other items I have returned were either the wrong size or just didn't suit me. I have bought some beautiful clothes and accessories from Birdsnest and I often get compliments about them. Birdsnest do have a couple of their own brands but I haven't ordered anything from those ranges yet. I find the returns process so fast and easy that I often order things I am not completely sure about so that I can try them at home. I have probably kept about half of the items I have ordered: they are all things I wear a lot and they have washed well. Birdsnest are great about returns and I have always had my payment refunded within a few days. I find the reviews on the site very useful for judging the quality and fit of the clothing. I was initially hesitant to buy clothing from brands I am unfamiliar with online but I regularly come back to use the Birdsnest website and have recommended it to lots of my friends.
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