Don't use these loan sharks! When i contacted Bluestone to seek a review of our interest rate in light of of the Covid-19 situation they claimed that unlike most other companies they would not be reviewing their interest rates BECAUSE of Covid-19. They directed us to the hardship department which we clearly indicated we did want want to do as our priority is to keep paying our mortgage and not freeze our payments which would increase the total amount we owe and not help us in the long run. When most other companies are trying to assist their clients Bluestone just want to continue to gouge its clients. An absolute disgrace in the current environment when their rates are already significantly higher than a normal bank.

With Bluestone reduced borrowing costs, Back to Back RBA rate cuts- that have not been forwarded to the customer base, Bluestone could have a PR reversal ( positive light ) and negate those rampant thoughts from their customer base of lack of Empathy and Perceived Profiteering from this global pandamemic, which can only be seen in shameful and abhorrent light. Why not pass on of the Bluestones reduced borrowing costs ? It would be for the Customers and Bluestone's image benefit

As my husband passed away 12 yrs ago I wish to downsize, I was advised the break fee will be large ie thousands of dollars. Cannot list to sell until I have final figure. Wont be able to afford alternate housing.
Lets join for class action. Update $20,000 loan 8 yrs ago will cost $122,025 to pay out today.

My mother took out a reverse mortgage 12 years ago for $100K and has now decided to sell her property.
They have advised her the break free cost is $189K plus the interest on top of principal another $100K! So a total owing they quoted is $400K on a property worth around $460K. This is so wrong and day light robbery how can they can get away with this? Something has to be done. If she sells her property now she will have nothing left. Stay away from them, how can they legally get away with this? The public need to know about this. Don't do it.

Moving my mortgage from one lender to another can be very daunting, but Jessica Wilson made the process easy and effortless. I appreciate the professional service and keeping me updated through the whole process. Jessica you are true professional with a true understanding for Customer service. You saved me many thousands of dollars and only happy to recommend you to anyone seeking to refinance. Thanks once again Jessica and keep up the good work you are a true asset to Bluestone .

Jessica from bluestone was amazing to deal with from start to finish I could not recommend a better company or better staff!!! Interest rates are great as well!!!! honestky the easiest process ever!!!

This company approved our preapproval and conditional approval for 4.99% interest rate.
But cunningly increased final approval 9.14%. Monthly payment $5100, my monthly income $4900.
Matter with AFCA (ombasment) at the moment.
Person who incharge here, she is massive con artist.

Never ever go near this loan sharks.

I agree with Derek - they were quick to increase my interest rate yet despite numerous rate cuts from the RBA they have not been passed on - is this even legal - go elsewhere if you can they are relentless and non customer focused once they have your business. We will be going elsewhere as soon as possible.
You are lucky if you had a rate cut we have only had an increase

Jessica Wilson is an champion when it comes to customer service and supporting her clients.
Lending process was smooth and efficient, if you need a loan in the specialist lender space we would recommend Bluestone.

My wages did not cover my mortgage.I withdrew all my super and was forced 12 yrs later to sell and owed almost the same amount I borrowed due to interest

Can’t thank Jess enough she is amazing so friendly, helpful and efficient. Jess made the entire process so easy, relaxing and hassle free. Highly recommend Blusetone and most def Jessica Wilson.

this company is extremely difficult to deal with you cannot get a straight answer for any enquiry they will not talk or negotiate any request really difficult when you want to speak to someone other than the person who answered the phone as they do not state what there role is they will not do that

I'm a new customer of Bluestone. I was a bit reluctant as I read other reviews which were not entirely positive and didn't portray a great image.

Jess was professional, efficient and allround fantastic. She has made the onboarding process hassle free and as simple as possible. At this stage, I have nothing but positives to say about Bluestone. Fingers crossed the upcoming years are to the same level I have experienced to date.

Jessica Wilson provided great customer service. From the beginning I always felt I was in very good hands in getting my mortgage over the line which did prove difficult. Again thanks for all support Jessica. cheers

Jess Wilson was an absolute pleasure to work with. Helped me out with every little detail and made the experience an absolute breeze to get through. Could not recommend highly enough. Everything was clearly outlined and delivered and there were no nasty surprises at the end of it all. Thankyou Jess and Bluestone for everything.!!