Boost Mobile Questions & Answers

Hi Nic, I am sorry I am unable to answer this question. Maybe someone from Boost may have the answer.

I finally got my service activated yesterday after requesting activation on Saturday 28 March. I ended up going through the Telstra call centre. I explained my situation and the telstra employee was able to directly transfer me through to a Boost rep and they activated it over the phone. If you can use someone else's phone to call Telstra that will be your best chance of resolving the problem.

Cheers...honestly I'm tired of the whole rigmarole, they should be working from home if the corona virus was a concern, sick of their excuses,extremely poor data speed, they dont even have the decency to repond to existing customers concerns, instead they duplicate every response,to me that explains what kind of company they are and their carefactor..I've got the s8 note so it's a good phone,no reason for crap data speed you were lucky too have jagged the Telstra rep.i wish you all the best!!!

Thank you. With this info I am giving a move to boost serious thought. Now waiting on another person,s receint experience with transffering to boost to see its efficiency against the other provider.

I had the same experience just last week it took two days to properly port my number.

So, that means 28 days by 12 months is 336 days which leaves 29 days in a 365 day year, so there are 13 charges in a year. Can you confirm this either way, please ?

If you answer them, you are not the one asking the questions.... psychologically they have an upper hand from the start

If you must know what information I provided is in fact matching the information. It is just agents are trained to come out with the same questions like what is the customer details even those the correct information is in front of them. But why do agents say they well send out a code when it doesn't happen, why does agents promise something we'll happen when it doesn't happen like someone well ring me when no one does etc etc?

thats what i did, but 2 separate transactions because i was not sure if u could buy 2 upfront

Well, I did buy one in my name successfully. Then tried to buy another in my wife's name using her credit card but was refused - "...could not verify card details..." error message. Spoke to "support" but it's Telstra so got the usual run around response and "promises" to get back to me when they have an answer (based on past experiences with Telstra and reviews here I don't hold out much hope). Will try under my name again.

Just tried under my name again... same error. "We are sorry, but your card could not be verified...." unbelievable!

Sorry Garry.... I don't know. Maybe check their website :-)

Hi Gary do you have a Android or iPhone? As Android has Google Play store

Have you tried updating your phone to the latest software of performing a network reset?

Yes, I have lastest software, but not sure what you mean about network reset. Thanks for replying.

Hi there, I have the same problem (different carrier though). When in shopping centers I can't connect properly. This is due to the free wireless and sometimes multiple free connections at the shopping center (which I don't join as is generally crap and requires you to sign up, getting more unsolicited emails, ugh!), so to get around this I switch off my phone's wireless signal **Note: it is common for your phone to default to wireless signals first, then secondly to your mobile data from your carrier** this setting interferes with the phone's as it is constantly interrupted with the wireless signal from the shopping center. So, switching over to just mobile data should resolve the problem:) Nothing to do with software/upgrades. Hope this helps!

Boost mobile itself is using Telstra network, so signal is good. And if you are talking about that 150$ 12month prepaid one, I recommend it. There were some system glitches when I ported my number in but I believe it won't happy to everyone. Just give enough patience and don't throw your old number before new card gets activated.

Don't buy. They lie and cheat. See on this page how many customers have paid and never received the service.

NNNNNNNNNNOOOOOOOOOOOOOO. Unless you are a masochist.

i assume you use your credit card to organise it, I pay for voucher and get reminder of when it is due. So with the credit card as my thought on how it would work Graeme is they would automatically charge to your card.
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Don't buy. They lie and cheat. See on this page how many customers have paid and never received the service.

Don't buy. They lie and cheat. See on this page how many customers have paid and never received the service.

Don't buy. They lie and cheat. See on this page how many customers have paid and never received the service.