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Bosch Athlet Questions & Answers (page 2 of 18)
BCH6AT25AU (White), BCH6255NAU (Dark Navy), BCH65MSKAU (Runtime Plus), etc...346 questions from our users
Sue Basked
hi
My Bosch athlet just wont take any charge and so wont go. its perhaps 3 years old and still in near perfect order. I only use it once or twice weekly so am surprised if the battery has died. Can you tell me please if can buy a replacement battery for this or do i have to throw it away? Its been such a good appliance i am hoping its not met its end. Thanks for your time
1 answer
Bosch H.Bosch Home Appliances
Hi Sue,
Thanks for the question regarding your Bosch Athlet.
Unfortunately we're unable to supply new batteries or a supplier that might be able to.
If you need any more help, feel free to contact us on 1300 369 744.
Regards,
Bosch Home Australia
Johnfwasked
Can you replace the batteries when they no longer take a charge?
1 answer
Bosch H.Bosch Home Appliances
Hi John,
Thanks for the question regarding your Bosch BCH732KAU.
Unfortunately we're unable to supply new batteries for this appliance.
Please feel free to contact us on 1300 369 744 to discuss further.
Regards,
Bosch Home Australia
Michelle M.asked
I have the Bosch Athlet vacuum and it works great however it will no longer pick up fluff on my carpet which is frustrating as it leaves the floor looking messy. It picks up anything else. Is there a different brush head attachment?
1 answer
Bosch H.Bosch Home Appliances
Hi Michelle,
Thanks for the question regarding your Bosch vacuum.
There are no different heads for this appliance. The only thing we can suggest is to make sure the floor tool has been cleaned correctly including removing the brush and cutting away any hair. Cleaning the outer filter unit and the filter cartridge are both cleaned, using dry or wet cloths as recommended in your user manual.
If you need any more help, feel free to contact us on 1300 369 744.
Regards,
Bosch Home Australia
JHIasked
I have the Bosch Athlete. It works fine except for one annoying aspect. The front of the head is a bit too low. For example, if I attempt to vacuum up something like a corn flake, the vacuum just pushes it, the flake will not fit under the head. Can the head be raised a small amount?
Thanks.
1 answer
Bosch H.Bosch Home Appliances
Hi JHI,
Thanks for the question regarding your Bosch vacuum.
Sorry to say that there is no adjustment for the height of the head.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia
Sigmundasked
Can I leave my Bosch stick vacuum iridium model on the charger when not in use
1 answer
Bosch H.Bosch Home Appliances
Hi Sigmund,
Thanks for the question regarding your Bosch vacuum.
The appliance can stay connected to the charger for as long as you want but it is recommended to be removed once it's fully charged.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia
Mimasked
What’s the difference between the Bosch Athlet runtime plus and the Athlet ultimate
1 answer
Bosch H.Bosch Home Appliances
Hi Mim,
Thanks for the question regarding the Bosch Athlet's.
The difference between these two vacuum is the exchangeable battery which allows you to change packs over should one runs out of charge during cleaning and the different level of suctions.
Please have a look on our Bosch website for full specifications on each model.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia
Owenasked
Hi have the athlet, showing fully charged, but when I go to use it the battery symbol flashes on the first mark, any advice please? had to replace the handle but got a genuine replacement
1 answer
Bosch H.Bosch Home Appliances
Hi Owen,
Thanks for the question regarding your Bosch Athlet.
We'd like to help, if you can email us at [email protected], quoting BSH6959 in the subject line we’ll investigate for you.
Regards, Bosch Home Australia.
K K.asked
How does this perform with bird seed on carpet etc and can you get into corners, edges with ease?
Clarityasked
We have had our bosch athlete for less than a year and the handle near the top has snapped whilst vacuuming as per normal, no excess pushing or pulling etc, it just snapped.
1 answer
Bosch H.Bosch Home Appliances
Hi Clarity,
Thanks for the question regarding your Bosch Athlet.
We'd like to help, if you can email us at [email protected], quoting BSH6787 in the subject line we’ll try and assist you further.
Regards, Bosch Home Australia.
Hari_Masked
I have had my Athlet for just on 3 years. The battery life has gone from using it at full strength one day for at least 10 minutes to only getting 2 minutes at most . This literally happened overnight ! Can I get a replacement battery as literally this is the best cordless vac I have ever owned !
1 answer
Bosch H.Bosch Home Appliances
Hi Hari_M,
Thanks for the question regarding your Bosch Athlet.
We'd like to help, if you email us at [email protected], quoting BSH6710 in the subject line we’ll investigate for you.
Regards, Bosch Home Australia.
Julieannasked
Hi there,
We have the Bosch Athlet cordless Vac and the battery is running out after less than 3 minutes of use. Unfortunately our vacuum is no longer under warranty however we don’t want to throw it out as it’s been such a good unit. Were can we get replacement batteries for this as I can’t find them on the Bosch Australia website?
Thanks
Jules
2 answers
The same has happened to ours but still under warranty but yet to resolve. My understanding is that the battery isn’t replaceable. That’s what our place of purchase told us
Bosch H.Bosch Home Appliances
Hi Julieann,
Thanks for the question regarding your Bosch athlet.
Please contact Bosch on 1300 369 744.
Regards, Bosch Home Australia
rehandraasked
My BoschAtlet was purchsed on 24November 2017. Have not had any problems with it until today. Vacummed for 8 mins or so...we have been away for 24 hours so it should have been fully charged. Put it back on charge after the 8 mins or so and nothing happening at all. Hubby reading the instruction manual and it would appear it needs a battery....as I said it was purchased in November 2017 just under 2 years....what do we do now...do we take it back to The Good Guys and is it worthwhile financially to buy a battery....it would appear to me at this stage the life of the product is probably up which I find very surprising as we live in a small retirement village and it does not have a large area to vacuum and it does not get large workouts at all. 20 mins would the most I have ever vaccumed in one go...usually I do small areas at a time around 10 mins. Where do we go from here? Back to the retailers???
5 answers
HI. The vacuum cleaner has a 2 year warranty. Take it back to Good Guys and you should be able to get a refund as they enter it into a system and it tells you what they can do for you. You have to stand your ground though and if your not satisfied ask for the store manager (not department manager). The battery - even when new - only lasts about 20mins when its on high. Mine broke at the handle and they kept saying it was customer abuse. After they entered it into the system it was ok for a refund (even though one of the workers still insisted it was abuse and said to give me an exchange). I stood my ground and received a full refund.
ty SchemSchem for that information. Prior to reading what you said I had phoned Bosch and a very pleasant gentlaman named Tom answered and immediately said it was the charger. After giving him all the relevant information re the product he is posting out a new charger and should have in a week. If this does not do the trick I will be taking back to The Good Guys for a refund. I have found
the stick vacuum very good up until this happened. Even though there is a two year warranty always remember there is the "implied" warranty on a product and I have used this in the past. I think a product such as this should last a number of years...not two.
Thank you again for taking the time to respond :)
update: Bosch have sent me a replacement charger....received today...excellent service Bosch :) Have put the charger on and everything is working fine...fingers crossed that I get some more years out of the vacuum as I have been very pleased with it up to date
KarenRasked
My Bosch Athlet which I have had for over three years cuts out after five minutes use with the battery showing as fully drained. Do I need a new battery?
1 answer
Bosch H.Bosch Home Appliances
Hi KarenR,
Thanks for the question regarding your Bosch Athlet vacuum.
We'd like to help, if you can email us at [email protected], quoting BSH6596 in the subject line we’ll investigate for you.
Regards, Bosch Home Australia.
Patrickasked
The switch won't advance to turbo
3 answers
Bosch H.Bosch Home Appliances
Hi Patrick,
Thanks for the question regarding your Bosch Athlet.
We'd like to help, if you can email us at [email protected], quoting BSH6519 in the subject line we’ll investigate for you.
Regards, Bosch Home Australia.
I originally sent a query regarding the battery. You requested copies of reciepts which I sent. No further action on your part. Someone suggested you would send a new charger. Didn't get one. Now the switch wont move to turbo. Is this the best I can expect?
Bosch H.Bosch Home Appliances
Hi Patrick,
Thank you for your update review.
To assist further please email [email protected] quoting BSH6519.
Regards, Bosch Home Australia.
Sonyaasked
Hi should my bosch athlet stay fully lit up once charged and still plugged into charger? Or should the lights go completely off?
Thanks in advance
2 answers
pretty sure when mine is fully charged the lights are illuminated and not flashing
Bosch H.Bosch Home Appliances
Hi Sonya,
Thanks for the question regarding your Bosch Vacuum.
This depends on the age of your model, the lights used to remain illuminated once charged, but last year an update was made so that for new models the lights all switch off once charged. If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia
Kristopher B.asked
I’ve had my Bosch cordless vacuum for less then 24 months, Why is my battery only lasting for 60 seconds?
1 answer
Bosch H.Bosch Home Appliances
Hi Kristopher B,
Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your Bosch Vacuum. We'd like to help, if you contact us on 1300 369 744 and select option 1 we’ll investigate for you. Regards, Bosch Home Australia.
Araceli N.asked
Hi, I tried to charge my Bosch athlet overnight. The light says its fully charged but when I tried to use it it only last for a minute and the battery indicator suddenly dropped to very low. There is no problem with the rest it's just the battery dying after 5 minutes.
1 answer
Bosch H.Bosch Home Appliances
Hi Araceli N.,
Thanks for the question . We're sorry to hear that you're having issues with your vacuum.
We'd like to see if we can help, if you contact us on 1300 369 744 we’ll investigate for you. Regards, Bosch Home Australia
Orette K.asked
Hi, I replaced the rubber wheels on my Bosch Athlet. The one wheels keeps on falling out despite me installing it back as per instruction. It is driving me crazy! why is that happening?
1 answer
Bosch H.Bosch Home Appliances
Hi Orette,
Thanks for the question regarding your Bosch Athlet.
Please contact us on 1300 369 744
Regards, Bosch Home Australia
Sharonasked
Hi There my Bosch Athlet is only a few months old and sensor light keeps coming on and dirt/dust isnt picking up properly and falling out of head
1 answer
Bosch H.Bosch Home Appliances
Hi Sharon,
Thanks for the question regarding your Bosch BCH6AT25AU Vacuum.
Please check all filters are not blocked. If filters are clean please contact us on 1300 369 744.
Regards, Bosch Home Australia
Dallas Hasked
Why has the red light started to flash when I use my bosch cordless vac
1 answer
Bosch H.Bosch Home Appliances
Hi Dallas H,
Thanks for the question regarding your Bosch vacuum.
We'd like to help, if you contact us on 1300 369 744 we’ll investigate for you.
Regards, Bosch Home Australia
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