Good policy but increases are high, been with them for over 7 years, love a reduction or discount peace of mind for my two pets and myself, accident and illness cover.

I have been with Bow Wow Meow Pet Insurance for around ten years. My previous dog had serious health problems requiring expensive treatment. Bow Wow Meow were great throughout. Now we have a rescue greyhound, Ellie, who has not had any health worries until just recently. She had a suspicious lump which needed removal. Bow Wow Meow paid what I was entitled to quickly and efficiently. I just love the new online claim process which is completed by my Vet; so easy and trouble free. Well done, Bow wow Meow!

Rip off merchants. As your dog/pet ages they hardly cover anything. As our dog was coming into being 8-9 years old they knocked back the only two claims I have ever made - both more than legitimate. Even our vet was surprised and has stopped recommending them based on this. I am going to send it all to the Insurances Commission to review.

So I suggest to people considering taking out a policy with them. Only do so if your pet is a puppy/kitten etc onwards. Review when they are around 8 years old and/or just cancel it as things will be rejected from then on. (I have answered no to 'Did you make a claim' - we did but both were knocked back...)

Bow wow meow accident coverage not worth the paper it's written on. I signed both my dogs up for accident only coverage several years ago. Lodged a claim this year after my dog ingested a poisonous berry and died of toxicity poisoning. Apparently toxicity from a berry is an 'illness' not an accident whereas toxicity from a snake bite is an accident. If a human were to ingest a poisonous berry, I'm pretty sure they would be presenting to the accident & Emergency department not their local GP for an 'illness'. Just as the home insurance industry received an overhaul in 2010 due to their inaccurate wording of 'flood' in their policies the same needs to occur in the pet insurance industry with the fraudulent wording of their policies.