I've 5 pedigree large breed dogs insured with Bow Wow Meow. I've been with them for several years and recommend them to new puppy owners and other pet owners. Their claim process is usually quick, unless they need to investigate a new claim and research pet's health history. That can take a little longer, but they keep you informed of progress and work toward a quick resolution. I am a happy client!

Claimed a few times for my cat and now once recently with my dog. My claims have been processed quite quickly each time and always got back what my policy said I would.

Although we all hate paying insurance (of any kind), you never know how grateful you are to have it, until something happens. I am so relieved we had Bow Wow

Ever since our little pup had her accident at 12weeks, BWM has been helpful and paid our major claims, even when she required further surgery over a year latter we had no issues.
Now we are not talking a few hundred dollars, we have spend over the $4k getting a specialist orthopaedic surgeon to operate on her injuries....
We could have only have done this after knowing that BWM was there to help us cover the costs, otherwise we may have had to consider the option that no pet lover wants to thinks about.
We are very happy that we have this cover..
Thanks
Ric, Tash & of course Amber :)

I have been with BWM since my JackRussell was a pup, he is now five. Recently he required emergency treatment and a stay at the vet. The claim was speedily processed and the refund paid without delay.

We have been with them for 16 years approx. The last three to four years were good when our elderly dogs. The claims were well processed well and in a timely. We felt it to be well adequate to our needs.

I have been with this company for 8 years, and although premiums are now quite high, as my dog ages, this is obviously when more Veterinary care and associated expenses may escalate. I have been extremely satisfied with the way my frequent, recent claims have been handled. I have been kept informed of their progress, and service has been efficient and prompt. Although I wish that it were possible to claim more than $300 annually for Vet consultations, I would still highly recommend Bow Wow Meow. Thank you for a great service.

I have 2 policies for my rotties and the benefits are great but when it comes to the claim process it can be really long and drawn out before you receive the remittance payment. sometimes up to 2 weeks before you see the funds and majority of the time you need the money back asap.

I currently have two policies active and they were very easy to set up, value is great and very affordable. One of my girls broke her leg and required surgery after only have our insurance for a few months but all claims were processed so quickly and its been such a relief during a very stressful time. Customer service has been amazing, all queries and questions have been answered quickly and efficiently. I could not be happier with this company.

Every claim has been processed promptly and according to policy. No grey areas or surprises. Would highly recommend. Have been with Bow Wow for 9 years. Easy to set up and excellent value for money. Joined when my dog was a puppy and have made a few really big claims.

Bow Wow Meow are excellent insurers - easy to set up, easy to get a hold of, and efficient with their claims. We have our english staffy treated monthly for allergies and we aren't part of the claims process as its all done between our vet and BWM. I'd say any negative outcomes are a result of policy holders not reading and taking time to understand the product disclosure statement because hands down BWM are awesome (and no I do not work for BWM and am not affiliated in any way, other than being a happy policy holder)

I joined Bow Wow Meow in 2011 for peace of mind and that is exactly it has provided. Whilst both my dogs are in great health we have had three very unexpected events with one of our Pugs, two in close succession in 2022. In total I would have faced over $12,000 in Vet bills, something I may not have been able to do. Knowing I had insurance gave me total confidence to go ahead with surgeries and my fur baby still being here. Since moving to online claiming, turnaround times are unbelievably quick and with Bow wow Meow following any reports from Vets, there is no running around needed.
Thank you Bow Wow Meow!

My dog was sick. Went to 1 vet. Wasn’t happy with the diagnosis so took him to another vet.
The second vet was thorough and sadly my dog was too ill to save
Bow wow meow put the $500 exess against each claim rather than treating the illness as 1 claim
So after paying them over $8000 in premiums they paid out only $825 of what was a $2500 total vet bill

Doggo had a an accident in the house requiring ex Ray and Care. Was very straight forward to put in claim through the vet and paid very quickly. Pet insurance is a tricky one but we are happy.

Recently made a claim for my dog who had cruciate ligament surgery. While I received the sub limit for the surgery, other costs were not covered leading into the surgery; such as xrays and short hospital stay thebweek prior. Much like all insurances in this area, greater clarity needs to be given for what is covered. The up to 80% back on most vet bills needs to be revisited as I only received about 60% back. While I am still out of pocket; which I knew I would be, my dog is well.