Braemar Ecostar Ducted Gas TQ Series (page 3 of 3)

Have had nothing but trouble with this unit since it was installed in April. We had 5 warranty repairs within the first few weeks and months and now this winter the problems have started again with the same error messages the assured us had been fixed. We got a lemon of a unit and I regret buying a Braemar, would never buy another one again!! Hate to think what I will be paying once the warranty is over!

Just over twelve months from installation, for service calls, each one apparently a different problem and now it has locked itself out and can only be restarted by a qualified service contractor! Apparently some part was getting wet and had to be moved - surely poor design - and some other part was obstructing the connection to the pilot light - for goodness sake - but all with the same message to do with flame rollout.
We bought Braemsr due to being Aussie made and efficiency rating - now think this was a bad decision.
And seeing other rev

Where do I start! After having a Brivis unit for 18 years, it finally died. Got talked into buying the Braemar TQ430 Ecostar with MagiQtouch Controller. They told us it was one of the most energy efficient units on the market. I tend to agree as on the coldest month of the year it breaks down & therefore it is efficient because we cannot turn it on & it takes weeks for Braemar to come out & fix it. Bought the unit last May & on the day of installation the installer needed to get Braemar out under our warranty to fix it due to fan not working. 2

The heater unit works well, although is a little noisy - mainly because the installer installed it right under our bedroom :( But heat-wise it does a good job. The MagiQtouch, however... there is nothing magical about it. There is nothing user-friendly about it. And there is certainly nothing sophisticated about it. It is basically a 1980s user interface - and a poor one at that. Flexibility is not in the dictionary of their software designers. The program mode offers you two times to turn on and off your heater. The max fan speed is a

We have now had this unit TQ320 for 4 weeks, it is doing what is expected, it is quite and simple to use. We had it professionally installed. We have 8 outlets, all will warm the home up fast( 4 bedroom house floor ducts). First night it locked out with a fault ( fault19 inlet air) service man came out and checked the settings and has worked fine since We did go for the upgraded wall control looks good but can past on it if you like to keep it simple to use. At this stage we are happy with it, will keep you posted on any change,

very noisy unit neiboures conplaing of the noise it makes takes long time to heat up then the smell of gas after shut down smell of dust, sounds like a jet taking of at start up the whining of the fan you can here for houses away people swear they near a airport of the jet noise. was told this the same with all models

Had this unit installed 14 months ago. Broken down three times with the same problem. Broken down for a fourth time now and service agent unable to come out and look at it for 12 days, in the middle of winter in Victoria. Would definitely not reccomend this product. Very unhappy.

Purchased ducted gas heating. Absolutely awsome!!!! Set timer to come on at 7am (off at 8.30am)heats whole house to 22 degrees in about 5 mins when 2 degrees outside! Turns on again at 5pm and heats house again including four bedroom and bathroom in about 2 mins. Silent and SUPER powerful We have six ducts and air pumps out super hot and silent. Awesome on stormy 3 degree winter nights.will heat the house to over 30 degrees if required super quick. Makes a joke of old wall mounted heaters.

Installed 5 weeks ago . In the period of 4 weeks stopped working out if nowhere and didn't even said error on the temperature control. Been told by the service man there's something faulty and if it happens again just to call them. Well now a week later it happened againg stopped working. So waiting for them to come fix it again. Not happy at all, its not cheap and having to deal with this issues at this time.

After 2 winters with our 27yr old ducted heater struggling..we finally bit the bullet n purchased a new unit. House is WAYYYY warmer, even heat distribution and nice n quiet. The lady at Greensborough Gas said that they have the best after service out of the lot of them, heres hoping i dont need to find out if shes correct!!

We chose this system due to its efficiency rating, price and name, and just wished we replaced our dinosaur of a heater years ago! Very Very Happy and can't wait for the first Bill to come in to see how cheap it is to run compared to our old 1 star heater.

Unit installed in Oct '16. First month of real use in May '17 and the unit failed on Error 07. Called for service and was told 10 days to get someone out under warranty . Finally fixed it but didn't re set up the zones so called back and was told another 6 days for return visit.

Equipment stopped running after 1st day of installation. Error code 18, installers checked and from there side is ok. Installers will make appointment with braemer to come and have a look. Won't recommend Braemer to anyone . Disappointed customer . Brand new equipment faulting after first day is no good

I had my braemer tq 430 installed on 5 04 2017 only 4 days old it still not working the installer is having problems with the the heater not good it cold in the house money wasted.
Would not recommend this product i would be asking for compensation from the company.

To date it has worked really well far better than my old one. I would highly recommend. All the vents that struggled to pump air now have a strong gust of heat- Rooms are warm now. Unit is a lot smaller and not as noisy as the old unit. Has a nicer look as well.

Installers were great, very professional and friendly.
It has been a great addition to our house. Can not hear it and it keeps the zones as programmed. We relied on wood heating for years which was great, but coupled with this new system we get the best of both worlds.....whole house warm and great ambiance in the living area's. Win win for us. Don't know why we didn't do it sooner.

Purchased after our old system died (well exploded actually). Recommended by supplier and fitted with new zoning system (3 zones) and new R1.5 ducting to floor vents to minimise heat loss.

System heater works fine as a heater. Not too noisy and the zoning function keeps my gas bills the the minimum.

The magicTouch controller (smart digital controller) is ok for basic stuff on/off and turning other zones on an off but is terrible when it comes to programming automatic on and off times /days and dates so much so I gave up even tho I usuall

2 weeks to the day of installation it stopped working, then approx 6 weeks later it breaks down again, customer service is a disgrace as well!! 5 days to get someone to even look at it in the middle of winter is appalling!! If my asthmatic sister ends up in hospital you'll find yourselves in court.

After having this unit installed 2 weeks ago, we have not had a 24 hour period where it has worked properly. issues range from

- incorrectly installed fan, that was loose, rattling and not blowing any heat into the house. Technician called to fix fan installation which had been cross threaded.
- Unit would fire up for 30 seconds and then cut out. This would occur for 45 mins to hour before it would sort itself out and finally 'work properly'. Technician called to investigate. and replace circuit board as that 'might' fix the problem.
- re