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Braemar Ecostar Ducted Gas TQ Series Questions & Answers
3 Star Series, 4 Star Series, 5 Star Series, etc...30 questions from our users
Peter Zeimerasked
Hi I was told to install Braemer Ecostar TQ430. My house has about 10 rooms including kitchen. With about 14 outlets. I was told this would be best heater for our house. I was quering if the 28 kw is enough and told that I cannot have strong one because the cuts will not support it. What is the opinion? Regards Peter
1 answer
Hi Peter, I don’t know much about heating system but I was also recommended by the company about this product but was discouraged from installer and he was encouraging me to install the old system (3 star). He told me that it is the new technology and big headache and complicated. I found the product big head ache and waste of money. Every year it has a problem. I am curious if the unit last it’s warranty. It is two weeks I don’t have any heating. I don’t recommend the product as well warranty service.
Art.asked
TQM623N; Noisy gurgling sound from lower drain, cure please, installation plumber suggested contact Braemar!
No answers
Greg Lawsonasked
Hi, My name is Greg Lawson I have a THM520N. The unit occasionally fails to start. The problem started last season and about four or five times a week it fails to start, no fault code just had to reset and all good. Any suggestions? Thanks
2 answers
The problem is usually because the filter is dirty. I removed my filter and fixed the issue. It restricts the airflow. My unit ended up overheating because the filter was clogged. Take the filter out and don't have your fan speed lower than 5.
If your filter was the issue, you may have some hidden error 4's in the back end which means you have overheated the unit, and may need some parts replaced.
Thanks for your input Steven M. I do keep the filter clean. Checked it anyway and yes it is clean. Unit runs on auto fan speed 8. I am now going to go through the home and away menus to make sure they are all on 8.
Jim Tasked
Will this unit replace my old TE65 LPG (20Yrs) in dimensions and duct location
No answers
Pat Mastroasked
Our Plumber install this unit at my mum's place last week, I believe there is something wrong with the unit. our installation guys said there's nothing wrong with it not sure I believe him who can I get to inspect the install?
Thanks Pat
3 answers
Perhaps describe the issue...
It take the unit 2 hrs to raise the temp by 2 degrees, the flu gets extremely hot and it seems like there more hot air coming out of the flu than there is going inside?
so have you got any idea?
Richardasked
We have just started to get an error message on the pad saying 'Fault 32 Combustion air pressure too low at start'. The heater does not work. Cooling working as normal. How do I fix this?
Thanks, Richard
No answers
Davidasked
The date on our Seeley Magictouch controller keeps reverting to the year 2000 (should be 2020) and the heat goes off on a weekend because it is using weekday settings. Resetting the date doesn’t seem to “stick”. We changed the batteries but the problem still occurs.
2 answers
Hi, we have had our Seeley MagicTouch unit installed last week and are encountering the same problem. Did you manage to find a solution?
Not a solution, but a work around. We changed the year to 2009. It so happens that the dates and the days of the week are the same. It clearly is a software bug. We also tried changing the year to 2026 and it reverted to 2006.
Lindaasked
Can you please email me a instruction manual?
[email protected]
anthonyasked
will the Braemar TQ315 be a GOOD change over heater to replace a brivis wombat heater, 6 outlets
Martinasked
Have the TH516, now onto 3rd heat exchanger due to corrosion holes in 10 years.. this time will have to pay labour.
1st was faulty manufacture second corroded out first bend ...
Why is the material so poor that it won't even last 5 winters per year in Melbourne?
1 answer
Seeley I.Braemar
Hello Martin
I've just spoken to out technical support and this is an unusual one. By email can you send me the address where the unit is located and its serial number. Also can you advise if it is mains gas or LPG setup. Please send that detail to [email protected] and we will have a look at what is going on here. Thank you. ~ Craig
Praveenasked
I have had the same issues, has had multiple fails since instalment in may 2018. This product is a lemon, do not purchase it
1 answer
Seeley I.Braemar
Hello Praveen
Please see our response on the review page. Thank you. ~ Craig
Pilbroasked
Hey guys have just replaced our 10 year old braemar unit with the ecostar TQM 632 but have found that there is no heated air at all coming out several of our vents they all were working perfectly before the old unit let go all ducts appear ok ?
1 answer
Seeley I.Braemar
Hello Pilbro ~ Seeley International operates a national service agent network. You can access this network through the web page https://www.seeleyinternational.com/residential/find-a-service-agent/ or by calling 1300 650 644 where you will be put directed to the local agent who services the product - Thank you ~ Craig
Mouneasked
We had a Braemar TQ315N series installed on 8th July 2022 by Comfy First Pty Ltd. As it was not working efficiently we have made complaints 3 times and on the 4th visit it was decided we should change the ducts and vents as well. 0n the 5th visit on 22nd July this was done. Still not happy as we have to put it on high and are not getting heat in the lounge. Rang Seeley who sent a technician on 31st July. He changed the control. Told us the lounge is not heating because it is the furthest room to the unit. We NEVER had problem with the old heater we had for 17 years. We rang Seeley again today who will send a technician on Monday. If it cannot be fixed we want the unit taken away. Doesn't Braemar make good units anymore. I've been reading the reviews. It is shocking they all seem to be no good. Where are they being manufactured? Maybe the units should be taken off the market. We really need a unit that works as my husband is very sick with COPD (chronic obstructive pulmonary disease) & Asthma. Marylin Villemin
2 answers
Seeley I.Braemar
Hello Moune.
Seeley International manufacture tens of thousands of units each year in Australia for the local and international market. However each installation is different. As the manufacturer of the product we like to review the steps to this point as there are many factors beyond the unit that can affect its performance. To allow us to review, please send your contact number, address and serial number of the unit to [email protected]. Thank you, Craig
Shocking company to deal with. I am in the process of lodging a formal dispute with Consumer Affairs Victoria. MY unit failed 6 times since instalment in May 2018 and they refusing to give me a new unit. Good luck dealing with them . The above gentleman did little to resolve my issues. Received a carefully worded email from service manager Victoria about when they will replace unit. I am pursuing this matter
Jenasked
I was looking at installing cost effective energy efficient ducted gas heating. I had always thought the brand Braemar was good quality, however after reading the reviews here, I have to say, I will NOT be considering Braemar as an option anymore. I’m Glad that I checked the reviews first in this case.
2 answers
Seeley I.Braemar
That's disappointing to hear Jen. Remember that as the Australian manufacturer we sell tens of thousands of these products each year, all designed for the market that we have known for (almost) the last fifty years. Each installation is slightly different, but we are confident that we have a product for everyone. If you do change your mind, you can find a dealer using this link https://www.seeleyinternational.com/residential/find-a-dealer/
Thank you ~ Craig
Jen, do not touch their heaters or deal with this company, I have had multiple failures on my unit since installment in May 2018 and they still won't replace the unit. Found the team arrogant and rude to deal with. Happy to privately forward you the letter I received from Service manager in Victoria
Gary Casked
can I lock in my braemar ecostar duct heating to 22 degrees so nobody can move the temp up or down
1 answer
Seeley I.Braemar
Hello Gary. Depends on the exact model you have but in general there are two ways to do this. One is to activate the child lock on the remote control - but that doesn't stop someone changing it on the unit itself. Alternately you can do it at the unit and this is described on page 3 of the installation manual where it says (again depending on the exact model you have ) - Press and hold the UP button for 3 seconds. The "child lock" indicator will glow orange to show that the controls are locked. When the "child lock" is active all
functions other than OFF are locked. If the heater is turned off while "child lock" is active, it cannot be turned back on until you exit "child lock". To exit "child lock" press and hold the DOWN button again for 3 seconds - the
orange "child lock" indicator will go out. ~ Craig
Jim E.asked
Minimum outlets for a tq320?
[email removed]
No answers
Corkysmumasked
How many ducts can the TQ320 heat efficiently?
No answers
Paulasked
braemer ecostar TQ325 has red flashing light on circuit board - "FLT" & "HT"
1 answer
Seeley I.Braemar
Hello Paul. Seeley International operates a national network of service agents. You can raise a service call by going to the website to find your nearest agent at https://www.seeleyinternational.com/residential/find-a-service-agent/ or by calling 1300 650 644. Thank you ~ Craig
Noel M.asked
We are thinking of purchasing this unit BRAEMAR TQM520N-KIT - 20KW. Does this unit have electronic starting ?
1 answer
Dont install, they are useless company to deal with if there are issues with unit. I have had 6 callouts in 18 months on brand new unit and they wont install new unit or give me extended warranty
Noel M.asked
Hi is the pilot a standard ignition system or an electronic setup ?
No answers
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