I purchased the BTS 200 yesterday at Harvey Norman. What a massive disappointment. I used today the first time - following the instructions provided - but unfortunately when i opened it after 3 minutes the sandwich slices hadn't been sealed and as a result the cheese had leaked and is now solidly baked onto the - so called - non-stick surface. There is no way that i can get the stuck bread and cheese off without scratching the surface. If Harvey Norman doesn't provide us with a refund then the only choice I have is to throw it in the bin.
Very disappointed with Breville and will definitely not buy anything from this brand again.

my breville toastie maker has the same issue as mentioned by others.the non stick coming off sandwiches stick and crumble and you need to dig the mess out with a spatula used to have one of these years ago and it was great this newer one is junk. dont buy it. mines 6 months old and its gone in the bin.better off buying a $10 one from kmart

The surface is coming off and sandwich is sticking and tearing.
Really disappointing that Breville invented this product and hold a world wide patent on the cutting action of the toaster.
And it appears this is a common problem, I would think that under state laws in Victoria Australia this product is not fit for the purpose it was sold !
I think you should contact me Breville Australia.......

Dreadful. Don't buy it. Wish I'd read about it before purchase. EVERYTHING sticks. Your sandwich WILL fall apart, and all the bread will stick everywhere. Your sandwich will look like paella.. It just will. I felt great nostalgia purchasing this maker, taking me back to a childhood of toasties. I tried. I really did but it's GOING IN THE BIN. Just. Don't. Buy. It.

Terrible after only a few uses food sticks and sandwiches fall apart, awful trying to clean up the mess. Will be returned if I can the receipt. Terrible after only a few uses food sticks and sandwiches fall apart, awful trying to clean up the mess. Will be returned if I can the receipt. Do not purchase waste of money.

It's a shame the Teflon coating in these sandwich makers are so poorly done, Breville must be aware of the problem but fails to address it. I say this because I replaced my original after the Teflon came off and the replacement did exactly the same thing. It's a health danger to the public that Breville hasn't fixed and they should be accountable for this.

Very disappointed with this item. do not use it often and I have found the Teflon has come off. the sandwiches stick every time. It is a nightmare to use because of this. I have no idea where receipt is and it is about 15 months old. So disappointed and we buy a lot of appliances.

We have purchased 2 Breville original sandwich presses and have found that the teflon non stick coating on the edges breaks down almost immediately with regular usage. Regardless if you use silicone scrapers or the soft touch approach by slowing dissolving the bread and cheese remnants to clean, It will still break down and you may be delighted to know you are eating teflon chips. There is a design fault and something which, I think, Breville is no doubt aware of but fail to repair or even consider the health of consumers.

Breville should be ashamed of themselves for charging $38 for such rubbish! We don't think the non-stick surface is very good nutritional value! The person who has only had their sandwich maker for one month is going to be in for a rude shock. Breville should issue a product recall notice and not sell any more of these!!!

Do not waste your money on this sandwich Toaster It does NOT seal the bread and within four months of purchase the so called NON STICK surface started to come of the plates This coating is sticking to the bread and so is being eaten. After this coating coming off progressively and so the so called sealed sandwich becomes a complete mess
This product is very, very poor

We only had this brand new for a few weeks and the nonstick coating had came off! All food stick to the interior and ended up eating broken pieces of bread! Worse Breville product ever! Have to think twice before buying Breville products now! V disappointed

We had our Breville sandwich maker for a year or so. Right from the start sandwiches would become stuck to the machine, both bottom and top cooking plates. We mainly make cheese toasties and a machine like this should be able to handle melted cheese easily.
The supposedly non stick coating flaked off in bits over the months. Luckily it cost less than $40 so not too much money was wasted.

I've had this model for quite a few months now and although the rest of the family are happy with it, I find it's not as good as the last one I had. It's as if there isn't enough contact between the bread and the plates for it to get that nice crispy, golden crust. My last machine really had the bread turn brown and crispy and this one just doesn't no matter how long I leave it. Having said that the actual product is sturdy and functions properly, just not the way I like it to.

Sandwiches don't brown and go crispy

Have been using this almost daily since purchase 1 month ago, It is faultless as are my other Breville appliance collection.
Was a bit disappointed at first with plate size, until it was suggested to me to purchase 800 gram loaves available at Woolworths and elsewhere cooks to perfection and so easy to wipe clean.
I do not pre-heat as suggested in instruction book, I butter fill and close and power up when I am ready....Yum! made apple & cinnamon with puff pastry as a trial run two nights ago perfect on a cold winter evening.
For the $38 I paid at Big W its a bargain.
Faultless and Inexpensive very easy to clean.

After many years with my previous many good brand sandwich makers, I bought this. I love that the cord at the back is protected so any potential spills don't get caught in the coil.

The plates are deep allowing generous proportions of filling. The only time I've had overflow is where I overfilled the sandwiches.

It cuts nicely and browns beautifully. As an alternative to buttering the outside of the bread, I use a quick spray of canola oil.

Just remember, the trick to a great toasted sandwich is to ensure that there is enough fulling to fill out the gaps but not too much that it leaks out as it cook.

Very easy to clean, quick and efficient. I would highly recommend it.
Easy to clean, generous capacity