Brivis Buffalo BX520 Questions & Answers
- Buffalo BX Series, BX5 Series · See All
- MPN: BX520
8 questions from our users
How do I reset unit outside as power was turned off and it’s gone into lock mode
Hi Emma P,
Thank you for your question. ...
Read more Please contact our Technical team on 1300 555 545 and they can assist further. Thanks Rinnai AustraliaHi how do I reset my heat as the power was turned off now it’s gone into lock mode and I don’t know how to reset it
Hi Emma P,
Thank you for your question. ...
Read more Please contact our Technical team on 1300 555 545 and they can assist further. Thanks Rinnai Australia
Does the heater come 2 halfs
There are 2 components, the base unit, and the heater. If you have an existing Brivis Buffalo system, you may or may not need to replace the base unit. Depends on its condition.
Hi Mike,
Thanks for the question....
Read more The Brivis Buffalo BX520 cannot be spilt, the product is an external heating unit. Please contact our technical helpdesk for further information on 1300 555 545 option 3. Thanks, Rinnai Australia.
Hi just had a bx 520 installed. It takes over 2 hours just to warm my house from 17 degrees to 20 degrees. The house is a small 3 bedroom house. I don’t understand why it takes so long is there wrong with the heater. Thanks Michael
Good morning Michael,
Have a look at the manual that came with the heater, it shows you how to increase the air temperature and the airflow if you have the networker controller (the one which has a d...
Read moreial which can turn). If you only have a simple controller, get the installers back (who will have one) and they can increase the temperature and airflow for you.
Hi David
I do have a network controller and iv looked at the manual but cant see where i can increase the air temperature. Please help.
Michael
Hi Michael,
Thank you for the question....
Read more We would recommend speaking with our Technical Helpdesk, who can be reached on 1300 555 545 (option 3) for assistance and troubleshooting. Thanks Rinnai Australia
My newly installed bricks buffalo bx520 just did not start this year even tried so many times on and off power and gas switches, has electricity and gas but just no air come in, the heater did not run at all, not sure what was the issue. It was installed 2018
There are little LED’s that flash on the control board. These should flash a certain number of times and then pause and repeat. That number of flashes gives you an indication of what is wrong. If ther...
Read moree are no LED’s lit up, the fuse may have blown. Check the users manual for fault codes, it could be many different issues.
Hello David, thank you for your replying to my question.
My wall controller is a very basic one, it does not have any error number come on the screen at all, I know there is one controller which wil...
That’s ok Rose. My apologies for not being so clear.
There is a control board inside the heater itself. Four screws will take the lid/roof off the heater and you will be able to see the circuit boar...
Read mored under a cream plastic cover. There will be some holes moulded into the cover, in one of those you will be able to view the flashing LED.
What is the code 07 mean?
Hi Tony M,
Thanks for the question. If the error code 07 appeared at the start of operation it is referenced to a valve lockout, if the error has appeared during operation it is referenced to a flame...
Read more roll out, this requires a service call. Please contact our 1st Care Service Centre on 1300 555 545 or altertenatively book on line following the link provided. https://www.rinnai.com.au/support-resources/online-service-booking/
with no pilot light how do you fire the boiler up if it’s not on?
Hi Dominic S,
The Brivis Buffalo BX520 has an electronic ignition which should automatically start the unit. If you are having issues we would recommend calling our Technical Help Desk on 1300 555 545 who may be able to help further....
Read more Thanks Rinnai AustraliaIt just needs a signal from the controller. It has its own igniter. If it can’t light then it may not have gas the the gas valve.
Try bridging the W and R terminals on the control board. You should se...
I read so many bad reports with this model BX520 .Just about to Install. Do I return it or what.
Dear Morris, I am not sure there is a problem with the unit itself (although mine developed a faulty motherboard), more with the service or complete lack thereof. The company has been taken over by Ri...
Read morennai, and it is possible that once they sort things out it will improve. Meanwhile you should rely on the warranty - and if you service the unit as recommended the warranty is extended to (I think five or more years). But on the other hand if you can return the unit without loosing money, and can find another unit which suits your installation requirements - maybe it is the best solution. I suggest you also ask your gas plumber for advice.
Just had the electronics replaced under warranty. Less than one year old. Burners adjusted by Brivis as well as some other tweaks. At least it now heats up quicker when turned on.
Took the chance and Installed the unit hope for the best as you say warranty is the only way to have a hold on Brivis.
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