Fact: StarPro takes 3 times longer to heat my house than the vintage Brivis it replaced.
Fact: Currently waiting for 4th service call. I expect parts to continue to be replaced knowing all previous service included replacing critical components.
Fact: Wait times "UNDER WARRANTY" consistently exceeded 7 days.
Fact: Cannot rely on Brivis as a provider of such a critical item for Canberra winters.

Seriously Brivis a two year old unit that has given up the ghost, then wait 50 minutes on the phone only to be told I have a 10 day wait for a warranty repair in the middle of winter. Its ironic that you are now part of Rinnai and clearly you have adopted their service model. We no longer use Rinnai products on all our projects and its looks like we will be doing the same with Brivis YOUR LOSS..

We have had ours for around 2 years. Seen a few error codes over that time. Ducts are in the floors which is fine. Price was good. We installed the duct work ourselves. Mainly resetting the device cleared the codes and it works properly. Then it would end up doing it again. Have called support once which is how we found out about resetting it. They were very helpful. The heat coming out is pretty good. We run ours all night and day and the costs arnt huge.