Carpet Call Vinyl Flooring (page 2 of 4)
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Reviews
Don't Bother
Vinyl FlooringExtremely poor customer service and they don't honer their own warranty. They don't return phone calls and are hours late for appointments.
We purchased a very expensive "timber plank" vinyl and had a problem with joins in several rooms opening up revealing noticeable gaps. We received no satisfaction from the store manager, so I contacted the Victorian State Manager. He sent out an operations manger who was hours late for the arranged time. This person had problems just getting up and down on his knees to inspect the faults, sweating and puffi
Other managers in Melbourne have already followed this up.
Can't believe the difference it makes... wow!
Vinyl FlooringThe vinyl flooring looks amazing, the installers were helpful and respectful and finished the job with no fuss, I would highly recommend. Dan provided excellent advice and walked through the job afterwards to ensure I was happy.
Happy Customer!
Vinyl FlooringI am thrilled with my new floor from Carpet Call Campbelltown.
From the excellent advice and information to the delivery and installation. The Layers were meticulous, polite and thorough. My neighbours were impressed.
I’d be very happy to recommend them.
Never again - Don't pay until your job is completed. Terrible customer service
Vinyl FlooringInitially our experiences with carpet call was good. Until we realised once they had our money they didn't really care about customer service. We dealt with Brodie at Osborne Park WA, his customer service was non-existent. Two days prior to our floors being fitted we paid the remainder of our deposit (which is normal) but I wish I hadn't.
We were told the layers wouldn't get to our house until 9am - because they couldn't access materials until after 8am, but our doorbell rang at 730. This wasn't so much of an issue just a miscommunication. Fi
... Read morerst thing when the installer walked in he said there won't be enough planks (there had been a mis-measure) and they won't finish today and there are going to be additional costs (3 things we were told was not going to be a problem). All of which went directly against what we were told by the store manager Brodie. When I got the quote I made sure to say I don't want any on the day surprises such as extra costs. The layers were fantastic, they worked from 730am-830pm that night and still hadn't finished because they ran out of planks (10 square metres worth - a fair mis measure in my opinion). I then went to drive up to the store to chat to Brodie in person, which he then began throwing his own staff under the bus saying things like, "you can't get good help around here", which made both myself and my wife very uncomfortable. To this point they had temporarily rectified the situation by saying they will cover what extras needed to be done. So at this stage we were happy. Next problem is we were told that we would need to have scotia put in as there is a big gap from where we had carpet to now having vinyl planks. Again another thing that was not quoted and we were not told about. Again another trip up to carpet call to see brodie and this time I wasn't overly happy. Another cost I was burdened with (which we had not budgeted for), when brodie started saying that we should be happy because we got extra planks. No brodie that is your mess not my problem. After this I decided I wanted nothing to do with brodie anymore and started speaking to Luke the area manager. Luke was very good to deal with, managed to sort out the problem (not totally) but enough to get the job done, as I was sick of not having a completed product. Apart from the inexperience and extremely poor customer service from brodie (store manager at Osborne Park) the communication between carpet call and the contractors was very poor. Both layers relayed their concerns about this as well, as they were not told certain directors and there was a lot of back and forth having to work out what we were going to do.
Dear Nathan,
I’m sorry to hear about your poor experience at our store. We really appreciate you taking the time to offer us feedback and giving us the chance to make this right for you.
We’d love to
... Read more follow up the situation. Please provide us with your invoice number and we will investigate.
The tax invoice number is 32026, store 001, salesperson 296
Dear Nathan, I am sorry to hear that your experience has been lacking. We will be following this up with our staff to ensure these things will not happen again. Thank-you for your feedback.
Find out how Carpet Call Vinyl Flooring compares to other Home Decor Shops
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Great pricing!!!
Vinyl FlooringGreat service by John!! Highly recommend them!! Very happy with the price!!! Will definitely consider them in future!! Flexible with timings n highly consider your needs and great guidance!!! It was reccomended by a family member n glad I called them. I had luxury plank done!!
Luxury vinyl flooring....looks great, feels great
Vinyl FlooringFound a hard wearing waterproof vinyl flooring at Carpet Call. It is the latest flooring technology from the US and looks great in Highland Oak. Tim and the team from Elegant Floors in Sydney laid it in a day. Very happy with the results.
Bad service and our stairs are still not finished
Vinyl FlooringOrdered vinyl flooring for 2nd floor and stair case. Was assured they could do the stairs too. Lifted carpet and showed 2 sales people, they quoted and we paid. When they laid the flooring, they only covered half of the tread. Over 1 moth later and I am still battling and about to pick up the phone to Dept of Fair Trading. We had also ordered Plantation Shutters from these guys and advised them that the Shutters needed to go down BEFORE the flooring as the track needed to be under the flooring. Guess what, they took my money and did not place the order for the Shutters. Unbelievable. I would not recommend using Carpet Call!
Dear Robyn,
I’m sorry to hear about your poor experience at our store. We really appreciate you taking the time to offer us feedback and giving us the chance to make this right for you.
We’d love to
Very pleased withour new vinyl floor
Vinyl FlooringWe had the hallway, family room, office and sewing room, a fairly large area, done with vinyl flooring which we are really pleased with. It was all finished in two days and the guys doing the work were excellent in all areas. They cleaned up and never left a mess behind for us to clean up. So after starting a day late the work was completed on time.
They don't seem to be interested in business
Vinyl FlooringI wanted to put Coretec Plus vinyl flooring in my unit. My strata rules about floating flooring regulate ratings as per standards set by Building Code of Australia (measured as integral LnTw number). When I asked the shop assistant to provide me acoustic ratings of the vinyl I chose, he forwarded me some raw results of a test made back in China, and those results were not accepted by the strata management. It's a pity that an importer can't properly document their product for Australian market, while at least two other competitors do.
Dear Roman,
The test certificate that we have is tested against international standards. This report has been accepted all over the world in places such as Europe, The United States and Australia.
Thi
Let me reiterate this: some "international standards" may well be accepted in Australia, but apparently some are not. BCA measures acoustic ratings in LnTw, and consumers have all the right to expect
... Read moreit to be stated on the product in that unit of measure. Large builders may have their way around it (we all know they have ways around many requirements, just read up on cladding issues), but clearly strata management community requires Australian standard. Harvey Norman provides this rating it with Novocore vinyl, and Carpet Court with Armstrong Pryzm.Find out how Carpet Call Vinyl Flooring compares to other Home Decor Shops
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Avoid, Avoid, Avoid
Vinyl FlooringI purchased the wood effects vinyl flooring on the 27th of June 2018. Picked the product up on the 23rd of July 2018, after being away and waiting on the warehouse to get stock. I used one pack of the flooring the job I was doing (Feature Wall). Product looked cheap and wasn't what I was after. I went to return the 3 unopened, undamaged boxes on 8-Sept to the store and was told a refund would not be possible. The refund was for a grand total of $192. Feeling a bit hard done I voiced my concern and was contacted by Management. Management advised
... Read more me that due to different coloring in the product from batch to batch they wouldn't refund the product. I was advised the whole batch that my product was from was sold out. I was never given any particulars about the batch when I asked for them. I take some responsibility in not trying to return the order quicker, but let this be a lesson to all DIY, if you purchase from this store you would want to be laying the next day. I am really disappointed how my request has been handled and I find their reasons to be lacking. I would recommend people considering Carpet Call to give them a miss, as once you pay for the product they couldn't careless. If this is how they deal with a $190 return, imagine how they'd be with a big job. Long story short, don’t give them your business.As per the reply I have received, BUYERS BE AWARE that display products, can and will likely be (from carpet calls own words) different to the product that you purchase, based on the DIFFERENCES from
... Read morebatch to batch. If you open that box and notice they are different you won’t be entitled to a refund.Dear Ash,
We’re sorry you weren’t able to return your product due to a change of mind after 2-3 months, our Operations Manager even checked to see if we had any of the remaining batch left in an atte
... Read morempt to accommodate you. When supplying new products to our customers, flooring must be stored in the correct conditions and in some products different productions can incur slight “dye batch” variations. We always endeavour to assist where possible however in this case too much time had passed.
Great product and service
Vinyl FlooringWe recently purchased vinyl plank flooring from Carpet Call Mandurah. Chris and his staff were great to deal with and the installer Eddie, was great and did a very professional job. Have also just purchased a rug through Raz at Carpet Call Cockburn Central and he also was good to deal with allowing us to arrange everything through Mandurah. The follow up service has been excellent! Would have no hesitation in recommending Carpet Call to anyone.
So disapponted
Vinyl FlooringHad vinyl planking laid in my kitchen. The planks look they are from 2 different sources, 1 dark, 1 light. Had to ask the layer to redo it and not put small fill ins surrounded by dark planks, dark planks next to light & fill in bits in highly visible areas rather than rather than below cupboard doors. Had I been advised by the salesman that "Colour variations from panel to panel can be extreme", I would have gone with an alternative. Before signing & paying, read every clause of the Invoice The job commenced at 4.55pm & completed by 8.55PM. The Supervisor's only concern was a long day for the layers and the job being finished, but not why it took so long & the look of the finished job.
Dear JPK,
I am sorry to hear about your disappointment. The product you selected is a quality product and its look and features are by design and are in no way faulty or sub-standard. The samples c
Find out how Carpet Call Vinyl Flooring compares to other Home Decor Shops
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Love it !!!!!!!!
Vinyl FlooringWe could not be happier with the amazing service that we were given, from Massi at the Prosect store spending the time with us to explain all our options, and Sen maticulasly measuring our complicated living space. The trades, Junior and Sarah on vinyl, and Michael on carpet, were very hard working and professional, which has produced a result that was much better than we imagined. We will surely be recommending Carpet Call Prospect to everyone.
Thanks it's much appreciated!!!
Love our new vinyl floors
Vinyl FlooringWent to carpet call at prospect NSW The staff very friendly and helpful.Bill and his wife layed our new vinyl floors and our house looks amazing.Thank you so much
Bad customer service
Vinyl FlooringWe went into the Joondalup Store (WA) and picked out some vinyl tiles. They checked and said that they were in stock and I could collect them from the warehouse. So I paid for them and set off to collect from the warehouse. (It was only 2 boxes to do a wall but we are going to put laminate through out the house soon, we even picked that out and got a pice.)
As I got to the warehouse the shop salesman rang me and said that the tiles weren’t available but assured me that he could get me 2 boxes the next day and would deliver them. He would call
Dear Kev,
I’m sorry to hear about your poor experience at our store. We really appreciate you taking the time to offer us feedback and giving us the chance to make this right for you.
We’d love to fo
Hi,
I did send a pic of the invoice when initially did the review.
The invoice number is 28908
Thank you
Thanks Kev, we will follow this up. We don't get a copy of the pic you sent as it is just a process that Product Review uses to verify you as a customer. Note the green Verified Customer.
Poor quality and service
Vinyl FlooringHad 2 representatives from Carpet Call look at the vinyl floorboards we purchased and were installed by Carpet Call at Wingfield in S.A. Both agreed the floorboards are defective, grooves from the vinyl floor are lifting and breaking. Firstly, one said the flooring had shrunk, then he said it was the manufactuer's fault (poor quality), now he saying it was the installer's fault. Carpet Call refuse to take responsibility for their poor quality service and workmanship. They have agreed the floor is defective but will not do anything about it. W
... Read moree have a 25 year warranty on this floor which means nothing to these people. Time to take matters further. Don't waste your time with Carpet Call. Will never purchase anything or walk into a Carpet Call store ever again. They do not care about their customers. Thanks for nothing Carpet Call. Very disappointed and dissatisfied with Carpet Call.Dear Lisa,
I’m sorry to hear about your poor experience at our store. We really appreciate you taking the time to offer us feedback and giving us the chance to make this right for you.
We’d love to f
Dear Lisa,
I am sorry to hear that the product we have supplied you has not met your expectations. The photos that we have taken shows that the floor has been poorly installed. We can see it has bee
We were told by your representative that it is a manufacturer's fault and that carpet call do not use this floor anymore. The floor we had does not get glued, and apparently as your representative to
... Read moreld me carpet call only use floor which is glued now. We still have samples to show this floor does not need to be glued down. We did not treat our floor badly, why would we when we paid $5,000 for it. We explained to the salesman who is no longer employed by carpetcall, we needed sturdy, strong flooring as we have 2 children in electric wheelchairs. This is the floor he recommended to us. Your contractors, supplied to us by the salesman laid the floor. We are in discussion with your representative at present, who has admitted to some responsibility by the manufacturer, for a refund, or to fix the floor. To even suggest that we deliberately went out of our way to destroy this floor is an absolute insult. Carpetcall need to own up and accept responsibility for poor quality floor. I do not believe for one minute that you have never had problems with this floor as I was told you do not use this type anymore. We will wait to here from your representative to have a suitable outcome. If we do not have a suitable outcome we will take this matter further, it has taken far too long to resolve. As for photos, we look at this floor everyday and if you want to publish them please do so that your customers can see how truly bad this floor is.
Very very pleased :)
Vinyl FlooringJason and Phil were very professional and more than helpful, measuring was spot on!, couldn't be happier, absolutely love the new vinyl in my home, thank you so much to the team at carpet call Helensvale, much appreciated!
Coretec Plus Vinyl Plank Flooring - Revision
Vinyl FlooringI need to revise my original review. Sadly, I spoke too soon. Initially I was happy with the product...but it's been over 6 weeks now, and I regret my decision. I chose Carpet Call over their closest competitor (Carpet Court) because I thought they had a superior product...but the vinyl now has some surface scratches (I have a cat), feels "plastic" underfoot and still has several spongy areas (I was told it would "settle" in a few weeks).
I'm seriously considering starting over with Carpet Court (who were also cheaper) to get the colour I want.
Dear Nancy,
I’m sorry to hear that the product purchased at our store has not met your expectations. We really appreciate you taking the time to offer us your feedback and giving us the chance to make
Thank you for your prompt reply. My invoice number is 24528, and I dealt with Anush at your Auburn store.
Carpet Call, I'm waiting to hear from you regarding a solution.
Happy with the result
Vinyl FlooringCarpet call Camberwell replaced my old kitchen flooring with vinyl planks. It was not an easy job as the surface to be covered was wood flooring, concrete and cork flooring. The job was inspected thoroughly and good advice was given. The installer did a terrific job, especially around the edges.
We did have one strip which was not properly secured but when I rang them, they responded quickly, sent someone around and it was fixed in a few days.
Terrible attitude, ruthlessly people
Vinyl FlooringI waited for 2 weeks for my vinyl floor to be deliver and installed. But they can not do the job as promised and bending very rude when I ask the store manager. One was yelling at me and the other told me “you are not deserve a refund” !
So disappointed and wish no one has to go through the same terrible experience again.
Dear Justine,
I’m sorry to hear about your poor experience at our store. We really appreciate you taking the time to offer us feedback and giving us the chance to make this right for you.
We’d love t
What most important is, they took my money without doing the job, and NOT refund it to me.
I will be very appreciate if you could solve the problem.
... Read more The store manager who yelling at me is from Ferntree Gully store, and his area manager is the one told me that I am not deserve a refund, force me to fix my floor and can't tell me what exactly needs to be fixed (I was with a skin nurse doing skin treatment so she can be a witness) and hang up our phone call. My invoice number is 08735. Thanks!Dear Justine,
The job was unable to be completed due to potential asbestos in the front entry and damage to the floor in the laundry that you were advised needed to be repaired prior to our arrival.
... Read moreOur Area Manager advised you and a male relative of what was required to be completed so we could proceed with the works. Following a conversation with you regarding a cancellation of the job our Area Manager advised you that we have the flooring ready to be installed and a cancellation would inevitably cause a further delay, our installer had already attended with intention to complete the works however was unable to start due to the issues presented in the home and we are not seeking any payment for this service. A member of our management team will contact you directly to discuss this.
VERY CAREFUL OR YOU'LL REGRET!!
Vinyl FlooringAfter order was done with Browns Plains store, they called, "no stock"
Back there again to chose another one then all done, installation will be 9 March 18
2 days prior we called, although they were the one who promised to call so we could come to finalise the payment, they asked us to call again the next day (1 day prior) then they confirm that installation will be cancelled as "no stock"
I said why no notification earlier as I had taken a day off from work, but the manager was the one vocal shouting to us and started to blame main office l
Dear Jenwan.
I’m sorry to hear about your poor experience at our store. We really appreciate you taking the time to offer us feedback and giving us the chance to make this right for you.
We’d love to
Carpet Call Sth Morang
Vinyl FlooringA great experience I received from Carpet Call South Morang store with a new plank vinyl floor over existing tiles in my Family room, Dining Room and Kitchen. From the salespersons suggestion on a product selection to the layers, the process was simple. I was most impressed with the layer and his apprentice who did a brilliant job without fuss in hot weather. Very impressed with the outcome.
Excellent Service
Vinyl FlooringFrom start to finish great service when I had Vinyl Planks installed, can highly recommend them will always go to Carpet Call Minyama
I never thought getting flooring replaced would be this much of a drama!
Vinyl FlooringWhat should have been a process of 3 contacts (initial quote and measure, installation of vinyl, installation of carpet) turned into a saga with more than 30 contacts. The vinyl installers were fantastic and did a brilliant job. Unfortunately there was a colour mix up with what I had ordered and they were given the wrong product to install. Luckily I was home and they showed it to me before cutting or gluing down. The installers were excellent and encouraged me to call the store to make sure the colour was correct - which it wasn't. If this
... Read more had been rectified really quickly, as they intended, that would have been great. However due to the store and warehouse, that was not to be and I had to spend a week without any flooring at all and all of my furniture stuffed in a bedroom. Then I get carpet installed and the installer put glue all over my brand new vinyl and mats and I was devastated. I reported immediately but it had to be referred to Head Office. Head office were condescending and implied the glue could be easily removed. They sent the carpet installer out to fix and even with solvent and a stanley knife he couldn't get the glue off the vinyl. So the vinyl guys had to come and replace half the hallway. In the end it took around 4-5 months for the job to be finished. Should have been 3 days......I’m sorry to hear about your poor experience at our store. We really appreciate you taking the time to offer us feedback and giving us the chance to make this right for you.
We’d love to follow up th
Laying of Vinyl floor
Vinyl FlooringProvided a professional service from the beginning of choosing and ordering. From the sales person David at High Road Willeton, to the laying of floor was done with consultation and communication. We are very happy of the outcome.Thank you for following it up after installation.
I would be very happy to recommend them for anyone who looks for quality of service.
Excellent job.
Vinyl FlooringVery efficient installer - did a really good job laying the vinyl. Perfect fit and took care not to damage the recently painted walls.
Excellent work - Installers James and Matt and the team at Carpet Call Macgregor, QLD.
Vinyl FlooringJames and Matt completed a full house Castleton vinyl plank installation and floor prep on Tuesday 12-12-2017 at my house in Brisbane.
The workmanship and attention to detail by James and Matt was exceptional. The detail around the door frames and how close they cut into the different shapes and angles was excellent. In particular my hallway wall is bowed, yet it’s not actually noticeable now as they have cut the flooring to size so well.
Talking with them on the day also gave me a sense that they were experienced, skilled and took pride
So happy with the product and the installation
Vinyl FlooringWe chose Cortex flooring to go over a tiled floor, from the moment the first panel went down we knew we had the right product and the installation was completed to the highest standard by Creek to Coast, great job.
Fantastic Service
Vinyl FlooringJason P from the Frankston store was very punctual, well presented, articulate and knowledgeable about vinyl floor coverings. We were very pleased with the entire experience. Thank you Jason.
Coretec flooring
Vinyl FlooringGot rid off carpets forever. With coretec range of vinyl floor boards they look like floor boards but they are hard wearing and 100% waterproof. I had an uneven surface to lay on and this product allows for a floor that is not perfectly level.
Our vinyl planks
Vinyl FlooringWe were offered a deal on vinyl planks per metre at the recent home show, a guy came and measured, he was quick and efficient, we then went to the Midland shop to choose our product and get a price. I must say the midland shop was a little disappointing and we nearly changed our mind, but we did not And over the last two days it has been fitted, by a very efficient and friendly fitting team who did a good job and cleaned up after them.
So far very happy.
Really happy!!
Vinyl FlooringThank you to all at carpet call... really helpful informative sales experience.. bookings and layers were the best!! So professional and reliable and friendly.. love the end result... had full house done with vinyl planks and carpet
My old 30 year vinyl more superior
Vinyl FlooringPurchased new vinyl for kitchen and dining area from Carpet Call. Installers were prompt and great, but I dropped my mobile phone on the floor in the first week after installation and now the lino has a huge dent! Now it’s just 4 months after the install and the vinyl has numerous dents from items being accidently dropped (TV remote, water bottle, table knife on floor, car keys).
While the new vinyl is aesthetically pleasing and gives the home a modern, clean feel, the previous 30 year old vinyl is miles ahead in the durability stakes and we never had an issue with dents until now.
I am sorry to hear about your experience with your new vinyl. What is your invoice number so we can follow this up.
Buyer Beware
Vinyl FlooringAfter the usual hard sell at measure and quote time (you know "let me call the Boss for the best deal") we contracted Carpet Call Tuggerah outlet to remove existing cork tiles on masonite then supply & install approximately 70 M2 of vinyl planks to kitchen, Family & Dining rooms. I should have gone with my first instinct and shopped around. Carpet Call engage contract floor covering layers which means that you get POT LUCK as far as quality is concerned. The day arrived for the removal of the cork and levelling of the floor. After the cork was
... Read more removed I was concerned about the floor levelling being done with staples still in the floor so I questioned the guy doing the levelling and he said no problem this is the way we do it. We will just run the grinder over the staples when we grind the rest of the floor area he said. Result we are still removing cement dust from the house 3 weeks later. The contract also included reinstall of carpet which was to be done within 2 days after the planks were laid. We waited a week and only after many phone calls and a visit to their store was the job completed. Carpet Call insist that the customer pay the full contract amount 2 days prior to the job being done (it's in their contract). This should have rung the alarm bells before we signed Anyway we didn't pay 2 days before and the job still went ahead. We received a phone call from Carpet Call half way through install and was told that the job would be stopped if we didn't pay immediately (This was after they tried to make an unauthorised withdrawal from our credit card). The balance was paid by Bank Cheque after completion. A number of issues occurred during installation including excessive under cutting of doorways leaving big gaps, Ardex floor leveller dripped over coloured concrete at front of property where it was mixed. Minor damage to walls (hammer indentations). After contacting the installer about a minor "lifting" of 1 plank near a doorway I was assured that he would attend the next week to rectify. We are still waiting 3 weeks later. As far as customer service is concerned the score is Zero. If you are stuck on a product they sell make sure that you pay the balance after install (If They arrange installation) and you are happy with the job Recommended: NO.Dear Timt, I am sorry to hear about your poor experience. Would you please provide your invoice number so we can follow this up.
Unbelievably bad experience
Vinyl FlooringWe signed and paid for vinyl plank flooring on July 10, after being assured the job would be well and truly done and dusted well before August 10, the date we head overseas for a 10 week holiday. Well, it's taken more than 2 weeks to lay the flooring. The initial quote didn't allow for finding tiles under the existing flooring. Okay, we can live with the extra time and cost to seal them, but there wasn't a single day the flooring guys were here all day, and when they were, half the time they were sitting in their ute smoking. One had a doctors
... Read moreappointment he had to go to almost every day. They were rough removing the flooring, a clock was knocked and broken, but nothing was said, it was just left on a counter for me to find. The pantry door skin was split when they pulled up flooring. Again, nothing said, but it looks like it has been repaired. Glue has been left on carpet. One area wasn't even cleaned up. Now, 2 1/2 weeks later we have been told the guy can't come to finish off the skirting board or scotia as they call it. He'd like to come on Saturday!!!! Expecting him today, Wednesday, I moved all the furniture off the walls (my husband is ill, and I am his carer). Saturday is too late to be having the scotia put on. I have to have the house ready for a house-sitter for August 10, and all I have is a filthy, dusty, disorganised house, and a very confused, disoriented husband. More than 3 weeks to finish a kitchen, dining, lounge area, hallway and formal lounge? Unbelievable, especially when originally I was happy to order, pay and book the job in for late October. I'm not happy. I believe in supporting locally owned businesses, but Carpet Call Mooloolaba at Minyama Queensland has let me down badly. Very, very poor.Dear Gail, I am sorry to hear about your poor experience. I believe our GM has contact you to discuss.
Very poor service and unprofessional
Vinyl FlooringPurchased both vinyl flooring and carpet from the Prospect NSW store. Very unhappy initially as we were not informed that the vinyl flooring we selected had three different colour tones - something we clearly stated we did not want. This was resolved fairly easily although we did have to do the run around ourselves in order to get the correct product. Then it came to having our carpet installed. We were provided with insufficient carpet to carpet the 5 rooms we ordered - Carpet Call had short measured. In addition my calls were ignored for
... Read more four days until finally i was able to speak with someone in head office who arranged installation the following day. Very unhappy with the unprofessional nature of staff dealt with at both the store and head office. In addition the lack of communication, and lack of understanding was very upsetting after the large amount of money spent. I would not recommend Carpet Call nor be using them again.Dear Elox, I am sorry to hear about your poor experience, what is your invoice number so we can follow this up for you.
No reply what so ever
Vinyl FlooringWent in with house plans to the morayfield store, discussed flooring and asked for a quote on the vinyl planking I had picked out, sale person said he would email me with in 3 days, never heard a thing until 4 months later when we had finished building are house. Won't ever go to these guys again, obviously don't need business.
Dear Purple Fury, I am sorry to hear about this and it is very unusual. I hope you have found the flooring you require however if not, please visit and I will ensure you get looked after immediately.
Carpet Call Midland - Vinyl Flooring
Vinyl FlooringI was shopping around for vinyl flooring for our spare room and couldn't have been happier with the service and product received from this store. I had about 4 different suppliers that I was going to visit but ended up only visiting 2 stores before deciding to go with Carpet Call Midland - they reduced the product price as they new I was 'shopping around' for a good deal - they also came out and did measure of the room on the same day - and because the product was in their warehouse - I was able to have it installed all within 48 hours of my i
... Read morenitial visit to the store! The installer was very efficient and extremely professional - he made sure he cleaned up any mess which is always a bonus (can't stand when there is rubbish/mess left behind - it's like the job is not completely done!). In all, I can say that I would recommend Carpet Call Midland to anyone who wants the job done efficiently and professionally.
lying money grabbing scumbags
Vinyl Flooring1.went to wrong house to do quote.
2.one day later went to correct house
3.demanded $500 deposit
4.said floor would be laid within 4 days of deposit
5.rang to say (after deposit was paid) would not be for another week for laying
6. organised bedroom to be stripped of furniture and hospital bed (for father in law)
7. went in to pay rest of bill as the floor was going in next day, lying salesman said it won't be until friday
8. having moved bed ridden father in law into lounge room with no access to shower meant he had to be like that for next 5
I am sorry to hear about the trouble you've had. What is your invoice number and store you have dealt with so we can follow this up.
Transformed my home
Vinyl FlooringI had no idea what type of flooring I was after to put over my tired and dated 12 year old vinyl floor in my newly purchased studio villa. Talked with Keith and was made aware immediately the choices I had to choose from. Decided to go a little retro and get something no one else would be game to go with and man am I glad I did. Looks sensational and from Keith who convinced me to take the chance and go with something a bit different from the norm eg boring old imitation wood vinyl to the Scottish guy and his wife whose names iludes me right now. Thank you so much for advising me of on the knowledge you have and the equally excellent laying job the guys did. 10 out of 10 both departments. Sales and installation.
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Dear Turpy, I am sorry to hear about your poor experience. What is your invoice number and we will follow this up.