Challenge Strata Management (page 3 of 10)

I'd like to thank Stephanie Peters for assistance with an issue this month.

I received a reminder notice with Arrears Notice Fees of $33.00 and an additional $303.75 charge for missing a payment due date. This was a result of issues with my new email system. I am disappointed that I did not receive an opportunity to avoid this before such a heavy penalty was imposed. I take pride in making payments on time.

I discussed the matter with Stephanie Peters and submitted a waiver request form. I understand that even if a waiver is granted, I will...

Tracey O'Shea is to person I go to when I have a problem with or have a query re. payment of a Body Corporate account at the complex I manage. She very quickly responds, checking out and solving the issue.

Tracey O’Shea is providing excellent service to clients. Quick response and jobs been done very well. I am wishing to work with you in the future again and all the best.

Yesterday I finally met Lisa Norvock in person. Lisa is our Community Manager and I am the chairperson for our complex. I have been liaising with Lisa in the past twelve months since Lisa commenced at Challenge Strata. I am so pleased with all the assistance and knowledge Lisa has been providing me during this time. I find Lisa to be very approachable and with a friendly disposition. I certainly look forward to continuing to work with Lisa in the future. I would also like to mention how grateful I am to Tracey who works in the Accounts Payable Department at Challenge Strata. Nothing is ever too much for Tracey. Tracey too is so approachable and really friendly. Thank you to both ladies for being such a pleasure to deal with at all times.

As usual, my query was dealt with promptly and in a professional manner. Tracey O'shea is a credit to challenge strata, she obviously has a good working knowledge of her position and a passion for customer service. I have dealt with challenge strata for a good number of years, and young ladies like Tracey O'shea only reinforce our desire to deal with your company in the future.

Stephanie Peters was so helpful and patient with all my questions. She rectified my issues immediately with a happy nature. So nice . Thanks again your a superstar Stephanie Peters . Thanks

As treasurer of Lanikai on Brighton I have enjoyed working with our direct contacts at Challenge as I have found them to be responsive to any queries raised, providing positive information in a timely manner and have very pleasant personalities.
My only criticism regarding their organisation, and NOT the persons I deal with, is that in my opinion they could act more quickly when collecting arrears from owners.

The Community Manager of Lanikai on Brighton has provided excellent advice and leadership since our Body Corporate decided to transfer management from another company. We are very pleased to be be able give the well deserved five star rating.

Tracey has helped me a lot to solve my issue regarding the payment. Whenever I called or emailed her to chase up payment, she has tried to resolve the query asap.

Tracey is amazing! Follows my requests up straight away. Advises that she is following up and stays in touch via email. In a short period of time payment is received.

I have been dealing with Bill Croucher, Assistant Accountant at Northern Communities for approximately 2.5yrs and he is always polite, helpful, very knowledgeable and our interactions have been efficient and professional.

Tracey attended to the issue I reported immediately, and resolved it within a few hours, which is exceptional. At every stage of communication she was attentive, professional and concise. Superb customer experience.

Your reponse is inadequate as the on site building manager is not a qualified Tech and cannot resolve this problem. I have attached the email exchange that commenced December 2020

Lovely team who are quick to respond and get the job done. Always get back to me in a very timely manner and fix any issues. Professional and friendly, thank you Tracey at Challenge Strata Management.

In spite of a conciliation agreement by the BCCM Challenge Strata Management have place extra conditions on me to make it more difficult for me to allow NBN to connect me in my owned apartment.

Stephanie Toft and Sue Sellings are always friendly, professional and efficient when assisting with difficult and simple issues. Their guidance, experience and knowledge is appreciated as things can become overwhelming at times.

I have dealt with many Strata Management Companies, and can honestly say that under the guidance from our Challenge Strata Manager, Andrea, we have received outstanding service. The professionalism, efficiency, and knowledge is simply first class and makes our role as Body Corporate representatives very easy.

Once again congratulations to Tracey in AP providing progressive and proactive solutions for a more streamlined invoice approvals process for the building. The invoice hub approval layers will assist us with a smoother and more expedient way to handle our payments to suppliers. Great service and thank you!

Tracey sorted an overdue account for me that I had been following up with the building management for most of last year. She called me and we discussed what the issues were and what was expected for the invoices to pass payment. She sent emails to all concern on what was required in the future. Also I believe she worked overtime to have all the well overdue invoices entered and passed for payment. She readily responded and answered all correspondence in a friendly, personable and very professional manner. Thanks Tracey.

My request for a letter re a permit was replied to and sent on the same day I requested it.
Very efficient much different to government departments I deal with.

Challenge Strata is the best Strata management company that I have encountered in 25 years in building management. The have fabulous staff, who have the answers to any issues who are always friendly and prompt in responding to any query. Our Strata Manager, Assistant and accounts department are fantastic.
Bill Croucher is an example of the efficiency that I mention. He is prompt to respond to emails and is always happy to answer any questions I may have.
Challenge are a great team to have working for our Body Corporate, and our Committee are very happy with the services they provide.

As project manager for remediation work for a BC, I requested assistance from Stephanie Shepherd at 9:00am to process a contractor's invoice urgently. By 10:00am Tracey O’Shea in A/P sent me the remittance notice for the payment that was to be made that same day. Service doesn't get any better than that.

Challenge Strata are the best Body Corporate managers that I have encountered in 25 years of building management. Our Strata Manager, Assistant and Accounts department are knowledgeable, friendly and efficient. They all do a great job.
Bill Croucher is an example of the team at Challenge. He is always prompt and patient with his replies to my queries. A great communicator!
Challenge are a great team to work with, and our Committee is very happy with the service we receive.

Tracey was so helpful and kind and got to the bottom of our issue straight away. We really appreciated her help and her amazing customer service on a Monday morning.

This morning I was helped greatly by Tracey O'Shea from Challenge. She was very patient and prepared to go over anything I didn't quite understand. A fabulous help, and easy to understand. She communicated everything I needed to know in an uncomplicated way.