Challenge Strata Management

What ever you do - do not use this company.
Terrible service, they don’t answer your questions, so slow at actually doing anything. Will try and fight the published minutes even though they are the ones that write them.

Your reponse is inadequate as the on site building manager is not a qualified Tech and cannot resolve this problem. I have attached the email exchange that commenced December 2020

In spite of a conciliation agreement by the BCCM Challenge Strata Management have place extra conditions on me to make it more difficult for me to allow NBN to connect me in my owned apartment.

I have grave concerns regarding the management of our body corporate. They have neglected to follow up on an asbestos report, have inadvertently advised our insurer that we have a tile roof when it is an asbestos roof - yet deny this. Now we have an excess of $10,000 as a result of this non-disclosure. They have taken out 2 insurance policies on our property and this was not noticed by them. This was detected by committee and we are still awaiting a refund of to our body coporate of ~$4,000 months later. They have also charged repair work f...

I couldn't agree more with the review by len on 21st June 2018. I will go one step further and advise that Kyla Smith should be in jail for fraud and never be allowed to work in the strata industry ever again. As len wrote, Challenge Strata are unreliable, unprofessional, ignorant, manipulative, irresponsible and I'll add downright dishonest. When informed of the fraud committed by Kyla Smith with evidence provided, Challenge Strata refused to take any action.

In my experience this would have to be the worst body corporate management company that I have come across. They are unreliable, unprofessional, ignorant, manipulative and irresponsible people..

After many years of professional service from Challenge Strata Management in handling the Body Corporate Affairs of the community that I live in I did not not hesitate to recommend their services to the committee of Meerawa Close a community where I have 3 investment properties.

What has happened to this company??

I am of the understanding that Challenge Strata Management has recently been taken over and restructured and that competent professional staff like [name removed] and [name removed] no longer work here.

In less than 12 month...

Terrible company to deal with. Does not respond to messages or emails to a simple query regarding the repairs to common property for the estate. They lack the customer service capability or skills to be effective at their jobs. Will be lobbying the committee to remove Challenge Strata Management as soon possible and moving to a more competent company that actually values their clients.

In my opinion, this company should not be in the body corporate business. They give incorrect information regarding owner's rules for body corporate issues to both the onsite manager (who they organise and recommend to the committee to take on that job), and to the property owner. They ignore owner's emails and are very arrogant. I have no confidence in them and the way they advise the body corporate committee members on decisions at all. I have had to go to the Commission of Body Corporate and Community Management of QLD to seek advice and...

We have owned an apartment in a Gold Coast complex for 2 years and our Strata committee have had nothing but problems in dealing with these people. They refuse to have any conversation with owners who are not on the committee even if the enquiry is a simple one. They seem to overlook the fact that the owners are paying their fees!! As a committee member I have found that they make numerous errors in compiling accounts and budgets and only send out notices of meetings at the last possible moment. A lot of the problem seems to be that the highest qualification held by any of their senior staff is a Cert IV. None of them seem to have passed "Good manners 101"
Not good enough and we are looking to have them removed.

We have just bought a property on the Gold Coast and I have had incredible difficulty in dealing with these people. As a new owner in the complex, and with considerable real estate experience I might say, I have found these people to be most unresponsive. Calls are never returned, emails are not answered and follow up calls are fobbed off. What they do seem to be expert at is charging fees for every single bit of paper that is asked for. As a new owner I asked for some very basic information. After one week of getting the run around with emails...

These people need to take a good hard look at themselves! They can be very rude,uncooperative & lack the professional approach necessary to run an efficient operation.Their initial promises of timeliness in responding to correspondence,responsibility & transparency are sadly lacking.Their attitude to their clients is not of the standard that one would expect of a Body Corporate Manager & I suggest others looking for such a Manager should look elsewhere.

Rude, arrogant, inefficient in a number of respects,poor customer relations generally

They are rude and will not return your emails or calls. I have had nothing but trouble with this rude bunch of people. I highly recommend staying clear of this terrible company. When you call they are either to busy to talk with you or when you are worthy of their time they treat you like scum. stay clear.

Rude people with no respect for anyone.

I am a plumber who did some work for this mob after they accepted my quote I did the job after the job was was I sent them an Invioce but they said they were not going to pay it because they thought it was too expensive (thats what i thought a quote was for ?????) .I continually rang up and left message for them to call nobody retured my calls was hng up on on several times when I got to talk to some body they said it was not there problem and could do nothing about it still waiting for my 7k absolute grubs keep well away from this mob.

Challenge Strata were the worst Body Corporate Managers to deal with. They were rude and although they have a promise of a returned phone call within 2 days, it never happened!! They are extrememly incompetent and even lost their own account through their own team miscounting votes! Terrible company who treat their staff awfully as well. Not a company I want to be associated with again. The only positive thing was the old receptionist[names removed] were the best to deal with. I had an insurance claim and [name removed] helped me as best she co...