Click Energy Questions & Answers (page 2 of 5)

Depends on the plan you are on. PM me on [email protected] if you want more information.

Hi Sam, as far as I know Click Energy have monthly bills. The month your Metre is not read you get charged a standard rate which is reimbursed to you once the accurate reading is taken.

Hope this helps.

I am not sure what you would do in this situation, though give the CLICK energy ppl a call and ask am sorry I could not be of more help. :)

Click Energy after advertising 42% discount for electricity, they don’t seem to say how much discount on gas. On the 5th of February 2022 increased Electricity by 17.6% and Gas by 26.7%. Kind of takes the discounts away, don’t you think.

I go online and download my account. You can then open in downloads. Its a PDF

Thanks Helen, but I already have the PDF accounts. I was after a 'flat file' format of the usage data over a specified period of time (eg. a year).

Yes. Just downloaded your account in the PDF and Print. Shows all pricing and usage.

Ive only just changed after receiving an excellent quote and a great discount, i would assume that you could look at your previous bills as you would have got them by email, only guessing but sounds logical, check with your agent who signed you up. sorry i cant be of more help

You may want to ask yourself WHY the ratings are either 5 or 1( 0 not being an option). I believe after my traumatic experience with Click that every time a genuine review is posted a sham positive reviews are generated to negate the negative reviews. Therefore I have no confidence in this site as it is either inept or complicit in this Scamming Company!

GizGirl Is spot on..... Product Review has really done them self a major disservice by posting such a false rating of this a SPONSORED Provider.
You only need to check the ratings of the other energy providers to see this review for Click Energy is RUBBISH

Gizgirl

Hi Richard this is a copy an paste of my last bill. Hope it helps.
Details (17/01/2018 - 17/04/2018) GST Rate(Ex. GST) Total $(Ex. GST) Total $(Inc. GST) 461.01 kWhAll Usage - Step 1 (1017067:1) (1/3 - 17/4) $0.478000 $220.36 $22.04 $242.40 412.99 kWhAll Usage - Step 1 (1017067:1) (17/1 - 28/2) $0.444540 $183.59 $18.36 $201.95 48 daysDaily Supply Charge (01/03/2018 - 17/04/2018) $0.906000 $43.49 $4.35 $47.84 43 daysDaily Supply Charge (17/01/2018 - 28/02/2018) $0.842580 $36.23 $3.62 $39.85 Energy Concession ($54.33) ($5.43) ($59.76) Monthly Instalment Credit ($236.36) ($23.64) ($260.00)
Sub total $192.98 $19.30 $212.28
GST this bill $19.30

regards mervb

I certainly am not happy with Click Energy.

No to all three questions

Nope. At no stage did I pay less. No monthly pre-pay as promised, an online "discount" that is really a post pay credit that doesn't apply to your first bill (so not a discount at all) and usage that was 25-430% higher than my previous supplier across all tiers. It all added up to bills that were double my previous supplier Energy Australia, which is why I churned back.

I calculated that had my last Click Energy bill in 2017 been with Energy Australia, I would have paid less than Click's "discounted" total (using 2018 rates) before the 22% discount Energy Australia apply.

Anyone on here that claims they are happy either works for Click or are yet to receive a bill.

Hi Julie. I think you directed your question to the wrong person. I have no technical expertise
Good luck

refer Canstar - they have a great explanation. As for the 1200 odd kwh that seems correct for an electric HW service. As I understand it there are 2 off-peak rates in NSW. When you compare you should take off HW Service as many would have gas. I suspect but have no information but the averages may well be starting to also be affected by the amount of solar that people have. Older equipment can also cause this - Old Aircons especially as the newer ones are way more efficient.

Herewith link: https://www.canstarblue.com.au/energy/electricity/controlled-load-tariff-can-save-money/