Click Energy Questions & Answers (page 3 of 5)

I go online and download my account. You can then open in downloads. Its a PDF

Thanks Helen, but I already have the PDF accounts. I was after a 'flat file' format of the usage data over a specified period of time (eg. a year).

Yes. Just downloaded your account in the PDF and Print. Shows all pricing and usage.

Ive only just changed after receiving an excellent quote and a great discount, i would assume that you could look at your previous bills as you would have got them by email, only guessing but sounds logical, check with your agent who signed you up. sorry i cant be of more help

You may want to ask yourself WHY the ratings are either 5 or 1( 0 not being an option). I believe after my traumatic experience with Click that every time a genuine review is posted a sham positive reviews are generated to negate the negative reviews. Therefore I have no confidence in this site as it is either inept or complicit in this Scamming Company!

GizGirl Is spot on..... Product Review has really done them self a major disservice by posting such a false rating of this a SPONSORED Provider.
You only need to check the ratings of the other energy providers to see this review for Click Energy is RUBBISH

Gizgirl

GizGirl good observation. Just look at the accounts of reviews that are full of stars and praises! Almost all are created on the same date as the review itself. I'm extremely suspicious now as to how a horrible company got such high ratings!

That is really disappointing .

I was with Origin in the past, after 12 months, my rates were reset and I was hit with a bill that shattered my system. Despite pleas to have it reviewed, they would not budge and my search (for good energy retailers was misled by the huge number of high star reviews and I went from frying pan to the fire with Click.
Origin tried to entice me back with some ridiculous offers like 43% discounts, no Pay on time condition and I rejected the offer as a matter of principle. Unfortunately, loyalty of sticking with Click wasn't reciprocated. Six months of agony with Click and now finally after switching to Red Energy, i am now getting rest for my soul & pocket. Seriously, check them out. No ridiculous discounts, just reasonable rates, truly good old Aussie style honesty you can trust!

Thank you really appreciate you comments !

In case you missed my main review: Today's news, ACCC is now involved:
https://amp.smh.com.au/business/consumer-affairs/accc-takes-power-company-to-court-for-dodgy-discount-20180709-p4zqft.html

I can say 95% of the five stars reviews here are rubbish and fake. Please stop misleading people. And do the right things.

I was one of the people who rated them as 1. They might look cheap but there is all these hidden fees they try & levy, I got caught by one that was buried in the terms & conditions but the false advertising said the opposite. The other 2 attempts I got dropped when I referred them to their T & C's.There's probably a reason why they don't get on the energy watch. My advice avoid them, there are better options out there with more honest providers...

Totally agree with Enigma...these 5 Stars are obviously FAKE! I am no longer with Click but every time Product Review sends me a "we value your opinion email". I feel obliged to dissuade anyone contemplating signing up with Click to at least give them a fighting chance of avoiding all the pain that us other victims have experienced. The Company I am with now is less than half the price ...oh and they actually do meter readings!

Hi Richard this is a copy an paste of my last bill. Hope it helps.
Details (17/01/2018 - 17/04/2018) GST Rate(Ex. GST) Total $(Ex. GST) Total $(Inc. GST) 461.01 kWhAll Usage - Step 1 (1017067:1) (1/3 - 17/4) $0.478000 $220.36 $22.04 $242.40 412.99 kWhAll Usage - Step 1 (1017067:1) (17/1 - 28/2) $0.444540 $183.59 $18.36 $201.95 48 daysDaily Supply Charge (01/03/2018 - 17/04/2018) $0.906000 $43.49 $4.35 $47.84 43 daysDaily Supply Charge (17/01/2018 - 28/02/2018) $0.842580 $36.23 $3.62 $39.85 Energy Concession ($54.33) ($5.43) ($59.76) Monthly Instalment Credit ($236.36) ($23.64) ($260.00)
Sub total $192.98 $19.30 $212.28
GST this bill $19.30

regards mervb

I certainly am not happy with Click Energy.

No to all three questions

Nope. At no stage did I pay less. No monthly pre-pay as promised, an online "discount" that is really a post pay credit that doesn't apply to your first bill (so not a discount at all) and usage that was 25-430% higher than my previous supplier across all tiers. It all added up to bills that were double my previous supplier Energy Australia, which is why I churned back.

I calculated that had my last Click Energy bill in 2017 been with Energy Australia, I would have paid less than Click's "discounted" total (using 2018 rates) before the 22% discount Energy Australia apply.

Anyone on here that claims they are happy either works for Click or are yet to receive a bill.

Nope. Extremely frustrated. They increase their rates like nobody's business and without prior notification. I have to call them for every bill seems to have errors either wrong readings, agreed discounts not applied and it is just so tiring trying to track when and whether issues have been resolved. They made it worse while their rates are constantly changing.
Big discounts does not mean you win, it just goes to show many customers have been fooled!

No. Gave them the flick. Did not honour discounts offered. Bill went from $570 to $860 so changed to QEnergy and now $511.........

No, they are ripping me. I tried to switch but they also making it difficult. My monthly average bill jumped from $60 to $200

I parted company with Click earlier this year after 6 months of customer service hell. They really do need a local customer service presence and they need to stop treating their customers as liabilities. I had a relatively simple issue blow up big time simply because Click would never respond and would never act. In my case the local energy Ombudsman was worth their weight in gold.

Never use them they are appalling

I am extremly not happy with click energy.

NO..never again will i go with click...TOO SHIFTY, tricky,untrustworthy

They keep harassing me through phone and email about "Why am I leaving?" - even when I changed providers until I blocked them.

Hi Julie. I think you directed your question to the wrong person. I have no technical expertise
Good luck

refer Canstar - they have a great explanation. As for the 1200 odd kwh that seems correct for an electric HW service. As I understand it there are 2 off-peak rates in NSW. When you compare you should take off HW Service as many would have gas. I suspect but have no information but the averages may well be starting to also be affected by the amount of solar that people have. Older equipment can also cause this - Old Aircons especially as the newer ones are way more efficient.

Herewith link: https://www.canstarblue.com.au/energy/electricity/controlled-load-tariff-can-save-money/

no

When moving from Click you get two invoices, on the the back of the first bill it says actual, which apparently refers to the meter readings, on the front it will show the balance to be paid and the discount you receive on the next bill. They then send a second invoice which on the reverse, says final, this invoice however shows no discount on the front. When you enquire with Click about the missing discount (which could require up to a one hour wait online) the story is, because you do not have any further bills there is no discount. All this after a 100% increase in Controlled power tariff and a 40.71% increase in All Day power tariff since 01 July does not sit well.

This is ridiculous!! These guys are thieves. I dint get any discount on my first bill coz the discount applies on the next bill. And then i wont get any discount on my last bill coz there is no next bill to apply the discount.

These guys are ripping us. Their representative called me and convinced me to switch my gas connection to Click for cheaper rates and a $50 bonus credit. When I actually got my first bill, there was only $25 credit and way way higher rates compared to what they promised over the phone. Cheap Sales tactics! When I emailed them a million times, then I received a response to say the other $25 would be credited after 12 months! Unbelievable!
I am moving out of Click for both electricity and Gas now. Cant handle this anymore. Guys, never ever go with Click. They're a rip off

I have had similar experience with this disreputable company. They have hijacked my gas and electricity accounts not once but twice and they still continue to send me bills for services that they do not have. Have referred them to the ombusman and as a result they will not accept any calls from me . And they call that customer service !!!

you are so right its all a scam. I started with them as part of the Big Switch my bill went from $1200 a quarter to$2200

CLICK doesn't have lock in contract! CLICK doesn’t need to tie you down, their great rates, discounts and feed-in tariffs will earn their keep as your energy retailer of choice.

I think En1991 meant to say:

"CLICK doesn't have lock in contract! CLICK doesn’t need to tie you down, their shockingly inflated tariffs and meaningless pay on-time credits, inaccurate readings skewed towards peak usage and blatant marketing lies promising benefits like monthly pre-payments that never eventuate will earn them enough in the time they latch onto you that they will not care if you correctly decide that they are not your energy retailer of choice."

Move on, I have switched and annoyed I have to wait for 10 business days cooling off with new retailer. It gives this bunch of crooks a final chance to slug me with a final bill with NO DISCOUNTS applied!

I have been trying to get out of Click energy for 3 months now and they have not stopped sending me bills, blocking me from joining another provider.
Customer service agents are rude and seem always frustrated when you want straight answers.

Technically it's not a lock in contract but; they will try and slug you with a final read giving the excuse that it's a charge from the distributor. I protested as the Smart meter should not require someone to come on site, hence they backed off! Like it or not you will pay for the final read on the gas even though you tried telling them to dovetail the cut off with the next meter read!!
Then there is the case where you will continue to get occupier account bills at full rates coming to your property and it takes alot of energy to get them to get off your back!

Hi Sunil,

1. If you do not see any start and end meter reading on the bill that you received then that is an estimated bill/ installment bill. Click will send you your actual bill every quarter.
2. You maybe seeing different rates because of the change of rates in the market which happened on the 1st of July 2017.
3. Based on the information that you provided, these rates are the rates based on the plans that you have. You maybe seeing STEP 1, 2 and what not because the plan that you have actually has a minimum electricity consumption and if you exceeds that, the next KphW will be a different rates. Example, first 10KWPH is only 20c and after that the next 10kpwh after the first 10 will be 25c. All day usage is a charge for maintaining reliable electricity in your area.

Depends on which distributor handles your area, which retailer you are with and which plan you are on with them......

Sorry, I don't understand the questions.

I just had solar installed and changed to click they offer .12 cents tariff feed which is the best rate i found

Your figures are correct & Click Energy's figures are wrong.

By law, meters must be read at least once a year to "wash up" the estimated readings so that it balances out, otherwise, if they keep estimating the meter readings, two things can happen. One, if underestimated, you could end up with very large actual bill if you leave the premise or swtich. Vice versa, if the readings are overestimated, you are paying too much money in advance for no reason. So, at least one physical meter read must be done every 12 months to balance the billing out. (unless you are in regional area where you are allowed to do your own reading and submit, that way you know exactly what it should be at bill time). It's not hard to read.

Be very careful of Click Energy's way of applying the discounts, the discounts you get will be applied after the Solar FiT has been taken off the balance, then you get you discount. Other retailers apply the discounts before the solar FiT is applied to the bill balance. Big difference!

Good Morning Jenni!
Well in regards to installing solar panels, Click Energy personally don't Install solar panels and you would have to get in touch with a licenced Solar panel installer. As for Click Energy rates, there are different plans and you can access this by going on to www.clickenergy.com.au and then scrolling all the way to the bottom and finding "ENERGY PRICE FACT SHEETS" and then selecting your state and then select your energy distributor and under that find for any plan that has "SHINE" added to it. Or if you have any difficulties please feel free to call us on 1800 77 59 29. And yes Click energy does have payment plans and if you have a concession card we can have that added unto the account.
Thank you.
Nathan