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Excellent professional service
Great service very professional ... beautiful products... happy with furniture collection would defiantly recommend to my friends and family ... delivery was very professional and easy .... offered water and champagne very happy !!!!
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Amazing customer service
Great range of beautiful designed products and superior customer service made it such an enjoyable experience. The helpfulness of staff ensured we chose the right products and made us return to the store again and recommend to all our friends.
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It was perfect, very helpful!
It was a great experience! I would recommend this store to anyone! The range and service were amazing. Thank you for all your help! I love my new outdoor furniture settings.
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Calvin K.Sydney, NSW
Very good experience!
We have bought 2 sofas with the help of the design team to lighten up our living room and it was beautiful! The staff were very friendly and delivery was smooth. Thanks again.
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Excited with our purchases
We have purchased from Coco Republic over a number of years, always found customer service offered friendly and knowledgeable and most importantly not pushy.
Looking forward to receiving our latest purchases.
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Can’t live without Coco Republic!
We were looking for different items in the store. Melita Rose was very helpful, not pushy and very competent. We were completely satisfied with the range of products available. We haven’t received the delivery of our Dining Chairs as yet but completely satisfied with the price. The only criticism is on the wait of furniture. The wait of 10-12 weeks on the chairs and other furniture is far too long! I believe this is the area of improvement but otherwise it’s exceptional customer service.
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SallyLaunceston, TAS
Great Service
Our whole experience at Coco Republic was an enjoyable one. Great customer service with friendly follow up. Ordering process went smoothly and prompt interstate delivery including calls from delivery team to notify when to expect arrival.
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Excellent customer service
We were looking for various items in the store. Sarah was extremely helpful, not pushy and competent.
We haven't received delivery of our furniture as yet but happy with the price & our purchases.
The only criticism is the wait on some orders. We would have ordered a table if the wait wasn't 14 -16 weeks with the chance of it blowing out to 20 weeks...far too long!
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Customer Service
The customer service offered was fantastic. The staff were really helpful, knowledgeable, & patient. They did not make feel pressured to make a decision. I will certainly be returning to purchase other pieces. I can’t wait to your chandeliers they are stunning!!
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great service
the sales person was amazing, she know her products! But, more importantly she made me understand how the sofa will impact the whole room and what to take into account......Very good!
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highmoon1978Sydney, NSW
Love Coco Republic
Excellent customer service always happy to answer any questions and make suggestions.
Extremely friendly and professional staff.
Designs are very elegant and stylish and beautiful collection.
We are very satisfied with the furniture we bought.
Definitely will come back
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MattGreater Melbourne (Inner), VIC
Terrible communication after your money is taken
My wife and I have purchased floor stock from the Richmond showroom from one of your staff members who told us we could pickup the following week. As time passed and with no phone call or email I called up the store who informed me that it would actually be over a month and that I would be liable for the additional wear and tear. I disputed this and I was put in touch with the staff member who sold us the chair who works 2 days a week and responds to emails when she could be bothered, usually confusing one line emails that invite more questions...Read more
which then take another 3 days to turn around. Turns out she did not tell us a number of things that she should of. 1. The pickup has to be from Heidelberg and therefore the chairs need to be delivered there first 2. The next week pickup was wishful thinking on her part given they were awaiting an answer from head office and 3. She can't do a thing unless she is working (which is never) and her manager is by her side. We have dropped $2.2k on chairs and still no word as to when we will get them. The misinformation on sale and the lack of communication throughout have certainly soured the whole buying process.Similar opinion? Write a review on ieatwords.com.au!
Happy CustomersSydney Surrounds, NSW
Very helpful and excellent service and prompt response
I must say I love Coco Republic! However my husband wasn't sold until I managed to convince him to just come and have a look. He liked what he saw and to be honest if it wasn't for the helpful staff and prompt response from Charlie we may have taken longer to make up our minds than a day. Thank you for your excellent service.
The only point which I would like to make is - Coco Republic you should review your delivery options and fees. We don't mind paying for delivery fees but you should review how you price this. Again thank you for the excellent shopping experience.
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They don’t care at all about customer satisfaction
After meeting with one of their designers and ordering a very significant amount of furniture with them, the customer service systems let me down in so many ways and so many times that I really can’t believe they are still in business.
Count the ways -
1. They charged $600 for an Andersens fabric protection to be applied to a couch and 2 single chairs, and after 8 months and at least 6 documented requests for the warranty information to be supplied for this service, and after 8 months of continuous use under the belief that there was protecti...Read more
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BernadetteSydney, NSW
Found our dream dining chairs, thank you Coco Republic!!
My husband and I have been looking for a new lounge setting and have had our eye on a leather Coco Republic sofa. What we hadn't counted on was finding our dream dining chairs at the same time! The Miami Dining chairs in Natural are perfect for our home and we couldn't be happier with the purchase. We had wonderful help from the lovely Robyn at the Alexandria store and upon delivery, the chairs were easy to set up - and no additional packaging to get rid of. All in all, very happy indeed with both purchase and customer service. Thank you Coco Republic, we'll see you soon to get our lounge!!
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Mark ESouth East Queensland, QLD
More than just shopping
My family dropped in for a quick look at the fortitude valley store, and ended up staying for an enjoyable 2 hours, interspersed with a delicious meal (and cocktail) at the in-house restaurant, and so many fantastic furniture options on display. Bought 2 perfect pieces and some decor items - more than just shopping!
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KayeSouth East Queensland, QLD
Great staff, amazing products!
The outdoor section was displayed so beautifully, it was easy to picture The Barcelona on our deck. The staff couldn't have been more helpful and the ordering process and delivery so professional. Love everything about CoCo Republic!
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the Greek truckerSydney, NSW
- 2 reviews
What can I say but the products are the best quality will not shop anywhere else
It was very easy to navigate through the store I was very satisfied with the products available the quality of the products are worth what you pay all my products come read to use
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AliGreater Melbourne (Metropolitan), VIC
- 2 reviews
Great service and amazing product
Very easy to navigate. They had nice set up with catalogs as well as staff always present.
Staff member was very friendly
Quality product and service
Will recommend everyone to shop
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All round great service
Great experience at Fortitude Valley store. Amazing selection of furniture and wonderful support and advice from staff. The purchasing, delivery and installation process was managed professionally with great follow up. Very happy with our purchases and we keep coming back for more!!
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