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Reviews

(170)
(10)
(0)
(5)
(24)
  • Product Quality
    4.8 (141)
  • Return Claim MadeYes (6) · No (135)
  • Warranty Claim MadeYes (5) · No (137)
  • Product Appearance As advertised (86%) · Not as advertised (14%)
  • Customer Service
    4.7 (138)

Excellent professional service

published

Great service very professional ... beautiful products... happy with furniture collection would defiantly recommend to my friends and family ... delivery was very professional and easy .... offered water and champagne very happy !!!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond Victoria
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The reviewer stated that an incentive was offered for this review

Amazing customer service

published

Great range of beautiful designed products and superior customer service made it such an enjoyable experience. The helpfulness of staff ensured we chose the right products and made us return to the store again and recommend to all our friends.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
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The reviewer stated that an incentive was offered for this review

It was perfect, very helpful!

published

It was a great experience! I would recommend this store to anyone! The range and service were amazing. Thank you for all your help! I love my new outdoor furniture settings.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

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Calvin K.

Calvin K.Sydney, NSW

Very good experience!

published

We have bought 2 sofas with the help of the design team to lighten up our living room and it was beautiful! The staff were very friendly and delivery was smooth. Thanks again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
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The reviewer stated that an incentive was offered for this review

Excited with our purchases

published

We have purchased from Coco Republic over a number of years, always found customer service offered friendly and knowledgeable and most importantly not pushy.
Looking forward to receiving our latest purchases.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRichmond
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The reviewer stated that an incentive was offered for this review

Can’t live without Coco Republic!

published

We were looking for different items in the store. Melita Rose was very helpful, not pushy and very competent. We were completely satisfied with the range of products available. We haven’t received the delivery of our Dining Chairs as yet but completely satisfied with the price. The only criticism is on the wait of furniture. The wait of 10-12 weeks on the chairs and other furniture is far too long! I believe this is the area of improvement but otherwise it’s exceptional customer service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
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The reviewer stated that an incentive was offered for this review

Sally

SallyLaunceston, TAS

Great Service

published

Our whole experience at Coco Republic was an enjoyable one. Great customer service with friendly follow up. Ordering process went smoothly and prompt interstate delivery including calls from delivery team to notify when to expect arrival.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSydney Alexandria
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Excellent customer service

published

We were looking for various items in the store. Sarah was extremely helpful, not pushy and competent.
We haven't received delivery of our furniture as yet but happy with the price & our purchases.
The only criticism is the wait on some orders. We would have ordered a table if the wait wasn't 14 -16 weeks with the chance of it blowing out to 20 weeks...far too long!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCoco Republic Richmond Melbourne
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The reviewer stated that an incentive was offered for this review

Customer Service

published

The customer service offered was fantastic. The staff were really helpful, knowledgeable, & patient. They did not make feel pressured to make a decision. I will certainly be returning to purchase other pieces. I can’t wait to your chandeliers they are stunning!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
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The reviewer stated that an incentive was offered for this review

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great service

published

the sales person was amazing, she know her products! But, more importantly she made me understand how the sofa will impact the whole room and what to take into account......Very good!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
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The reviewer stated that an incentive was offered for this review

highmoon1978

highmoon1978Sydney, NSW

Love Coco Republic

published

Excellent customer service always happy to answer any questions and make suggestions.
Extremely friendly and professional staff.
Designs are very elegant and stylish and beautiful collection.
We are very satisfied with the furniture we bought.
Definitely will come back

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria
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Matt

MattGreater Melbourne (Inner), VIC

Terrible communication after your money is taken

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
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Happy Customers

Happy CustomersSydney Surrounds, NSW

Very helpful and excellent service and prompt response

published

I must say I love Coco Republic! However my husband wasn't sold until I managed to convince him to just come and have a look. He liked what he saw and to be honest if it wasn't for the helpful staff and prompt response from Charlie we may have taken longer to make up our minds than a day. Thank you for your excellent service.
The only point which I would like to make is - Coco Republic you should review your delivery options and fees. We don't mind paying for delivery fees but you should review how you price this. Again thank you for the excellent shopping experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest
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The reviewer stated that an incentive was offered for this review

They don’t care at all about customer satisfaction

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBrisbane
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Bernadette

BernadetteSydney, NSW

Found our dream dining chairs, thank you Coco Republic!!

published

My husband and I have been looking for a new lounge setting and have had our eye on a leather Coco Republic sofa. What we hadn't counted on was finding our dream dining chairs at the same time! The Miami Dining chairs in Natural are perfect for our home and we couldn't be happier with the purchase. We had wonderful help from the lovely Robyn at the Alexandria store and upon delivery, the chairs were easy to set up - and no additional packaging to get rid of. All in all, very happy indeed with both purchase and customer service. Thank you Coco Republic, we'll see you soon to get our lounge!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCoco Republic Alexandria, Sydney
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The reviewer stated that an incentive was offered for this review

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Mark E

Mark ESouth East Queensland, QLD

More than just shopping

published

My family dropped in for a quick look at the fortitude valley store, and ended up staying for an enjoyable 2 hours, interspersed with a delicious meal (and cocktail) at the in-house restaurant, and so many fantastic furniture options on display. Bought 2 perfect pieces and some decor items - more than just shopping!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
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Kaye

KayeSouth East Queensland, QLD

Great staff, amazing products!

published

The outdoor section was displayed so beautifully, it was easy to picture The Barcelona on our deck. The staff couldn't have been more helpful and the ordering process and delivery so professional. Love everything about CoCo Republic!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouthport
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The reviewer stated that an incentive was offered for this review

the Greek trucker

the Greek truckerSydney, NSW

  • 2 reviews

What can I say but the products are the best quality will not shop anywhere else

published

It was very easy to navigate through the store I was very satisfied with the products available the quality of the products are worth what you pay all my products come read to use

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
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The reviewer stated that an incentive was offered for this review

Ali

AliGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Great service and amazing product

published

Very easy to navigate. They had nice set up with catalogs as well as staff always present.
Staff member was very friendly
Quality product and service
Will recommend everyone to shop

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
See all answers

All round great service

published

Great experience at Fortitude Valley store. Amazing selection of furniture and wonderful support and advice from staff. The purchasing, delivery and installation process was managed professionally with great follow up. Very happy with our purchases and we keep coming back for more!!

Customer Service
Product Quality
Store LocationFortitude Valley

The reviewer stated that an incentive was offered for this review

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