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Physical store, Online storegreat service
the sales person was amazing, she know her products! But, more importantly she made me understand how the sofa will impact the whole room and what to take into account......Very good!
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highmoon1978Sydney, NSW
Love Coco Republic
Excellent customer service always happy to answer any questions and make suggestions.
Extremely friendly and professional staff.
Designs are very elegant and stylish and beautiful collection.
We are very satisfied with the furniture we bought.
Definitely will come back
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MattGreater Melbourne (Inner), VIC
Terrible communication after your money is taken
My wife and I have purchased floor stock from the Richmond showroom from one of your staff members who told us we could pickup the following week. As time passed and with no phone call or email I called up the store who informed me that it would actually be over a month and that I would be liable for the additional wear and tear. I disputed this and I was put in touch with the staff member who sold us the chair who works 2 days a week and responds to emails when she could be bothered, usually confusing one line emails that invite more questions...Read more
which then take another 3 days to turn around. Turns out she did not tell us a number of things that she should of. 1. The pickup has to be from Heidelberg and therefore the chairs need to be delivered there first 2. The next week pickup was wishful thinking on her part given they were awaiting an answer from head office and 3. She can't do a thing unless she is working (which is never) and her manager is by her side. We have dropped $2.2k on chairs and still no word as to when we will get them. The misinformation on sale and the lack of communication throughout have certainly soured the whole buying process.Similar opinion? Write a review on ieatwords.com.au!
Happy CustomersSydney Surrounds, NSW
Very helpful and excellent service and prompt response
I must say I love Coco Republic! However my husband wasn't sold until I managed to convince him to just come and have a look. He liked what he saw and to be honest if it wasn't for the helpful staff and prompt response from Charlie we may have taken longer to make up our minds than a day. Thank you for your excellent service.
The only point which I would like to make is - Coco Republic you should review your delivery options and fees. We don't mind paying for delivery fees but you should review how you price this. Again thank you for the excellent shopping experience.
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They don’t care at all about customer satisfaction
After meeting with one of their designers and ordering a very significant amount of furniture with them, the customer service systems let me down in so many ways and so many times that I really can’t believe they are still in business.
Count the ways -
1. They charged $600 for an Andersens fabric protection to be applied to a couch and 2 single chairs, and after 8 months and at least 6 documented requests for the warranty information to be supplied for this service, and after 8 months of continuous use under the belief that there was protecti...Read more
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BernadetteSydney, NSW
Found our dream dining chairs, thank you Coco Republic!!
My husband and I have been looking for a new lounge setting and have had our eye on a leather Coco Republic sofa. What we hadn't counted on was finding our dream dining chairs at the same time! The Miami Dining chairs in Natural are perfect for our home and we couldn't be happier with the purchase. We had wonderful help from the lovely Robyn at the Alexandria store and upon delivery, the chairs were easy to set up - and no additional packaging to get rid of. All in all, very happy indeed with both purchase and customer service. Thank you Coco Republic, we'll see you soon to get our lounge!!
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Mark ESouth East Queensland, QLD
More than just shopping
My family dropped in for a quick look at the fortitude valley store, and ended up staying for an enjoyable 2 hours, interspersed with a delicious meal (and cocktail) at the in-house restaurant, and so many fantastic furniture options on display. Bought 2 perfect pieces and some decor items - more than just shopping!
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KayeSouth East Queensland, QLD
Great staff, amazing products!
The outdoor section was displayed so beautifully, it was easy to picture The Barcelona on our deck. The staff couldn't have been more helpful and the ordering process and delivery so professional. Love everything about CoCo Republic!
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the Greek truckerSydney, NSW
- 2 reviews
What can I say but the products are the best quality will not shop anywhere else
It was very easy to navigate through the store I was very satisfied with the products available the quality of the products are worth what you pay all my products come read to use
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AliGreater Melbourne (Metropolitan), VIC
- 2 reviews
Great service and amazing product
Very easy to navigate. They had nice set up with catalogs as well as staff always present.
Staff member was very friendly
Quality product and service
Will recommend everyone to shop
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All round great service
Great experience at Fortitude Valley store. Amazing selection of furniture and wonderful support and advice from staff. The purchasing, delivery and installation process was managed professionally with great follow up. Very happy with our purchases and we keep coming back for more!!
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Brad AwerbuchSydney, NSW
Good sales experience
The store was well laid out and the products were easy to access and test out.
There were a number of products to choose from in our chosen category and we were happy with the quality and value for money our final choice presented.
Our overall experience was enhanced by the quality of the consultants, who were extremely knowledgeable and patient. It is for this reason that we would shop again at this store.
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Erin W.Greater Melbourne (Outer), VIC
- Physical store
- Verified customer
Great customer service - beautiful designer furniture & homewares
The store had a clear & open layout which made it easy to get around with a large pram. Staff were friendly & helpful. We are extremely happy with our purchases as the pieces are top quality & unique.
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HelenBrisbane
- 2 reviews
Absolutely stunning outdoor and indoor furniture
I have purchased multiple items from the Fortitude Valley store including an outdoor dining table and chairs, indoor dining chairs and indoor bar stools. The furniture is beautiful, well made and has a true luxury, designer look and feel to it.
Following my move from Brisbane to the Sunshine Coast, I now make my purchases online, but I still receive great phone and email service from Nick and the other interior design staff at the Fortitude Valley store.
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Deborah WatsonSouth East Queensland, QLD
Beautiful.
Always fabulous experience from the moment you entire the beautiful store, with stunning product selection, and first class service, it is one of my favourite destinations for furnishing our luxury developments.
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Andrea ForsythSouth East Queensland, QLD
Love the quality of the product
Love the quality of the products we have purchased. You get what you pay for. I love how the store has so many products out for you to see also.
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Peter LinesSydney
- 3 reviews
- Physical store
- Verified customer
Great design and style
We received excellent service and thoughtful advice from Michelle and a stylish interior design from Amanda. The products we purchased weren't all we intended - but that's why we engaged the Coco team; their advice was spot on and we wouldn't hesitate in recommending them.
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RhonaSydney, NSW
Amazing showroom with huge array of beautiful styling ideas
Everything was well spread out in this massive showroom. Friendly, helpful and relaxed staff were located at various help desks throughout the store and assisted us in finding what we were after.
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Unique Furniture, Great Buy
I'm 100% excited about the dining table and chairs we recently purchased from Coco Republic. the Quality of the furniture is outstanding and the presentation is on point...it makes you imagine what your home could be, Love Coco Republic!
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Great cosy furniture and Great price
I have to buy a house full of furniture but coco Rebusblic makes very easy with their professional Intriour design service
With come to Custmer service is Great makes whole process so easy
Thanks to Coco Rebulic my family sit and
Relax
Thanks again
Ougustus
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