Coco Republic (page 2 of 10)

Wrong colour chair delivered Have been trying for 8 months to get right one. At least 5 emails and 2 telephone calls to concierges. Promised to fix problem but no return calls or emails. Worst experience I have ever had with any company.

After purchasing the Monaco Coffee Table back in May of 2021, we were told both in person and via email that our coffee table would be delivered within 6-8 weeks. Comes the 8 week mark and we have not heard ANYTHING from Coco Republic Chadstone or Head Office. After numerous attempts to call both the store and head office, with NO ONE returning our phone calls, eventually we got a hold of someone and they advised due to 'COVID' there was delays with the order, yet NO COMMUNICATION was passed onto the customer to advise us of this. Again we were...

Had we read the reviews, we would hv never went there in first place. When our order was delayed they very conveniently blamed it on the sales girl saying she's new and not aware of the company policies. In stock items were bought but didn't hear anything ant pickup for nearly 2 weeks and when I called them they said the order is cancelled, it will take 10 business days for the refund to be processed back to our account. No one had decency of lifting the phone and informing us. Then later we were advised that this was cancelled in error and to ...

Sadly after waiting months for tables to arrive now its weeks before they can be delivered….had I read the reviews before I purchased the tables I would never have purchased from Coco Republic! Extremely disappointed!

Order delayed for months and months - no contact. I keep having to call to ask where it is and each time get a rude email saying “covid not our fault”. They keep promising next month but don’t even have to the curtesy to keep me updated without me having to contact them. Overpriced rudeness.

Couch was delivered wet, water stained and mouldy. Contacted coco republic by phone and email. Have been told they are busy and will contact soon. Still no contact over a week later. They did say to use the couch as if it is our own!!

They don't answer phones when you need them and never ring back on the call back option. was told 4 weeks wait on outdoor chairs, 8 weeks later they tell me that it will take an extra 5 days to deliver. Happy to take our money but does not deliver the gods or the service. Delivery guy was very good.

It seems Coco love to sell and take the upfront deposit and then from there it's all downhill
Huge product delays...lead times over 20 weeks despite being "4 weeks away".
I bought 3 alabaster pendants and the workmanship was so bad after they were fitted, they ended up giving me them for free just to keep them.
Outdoor Como lounge ( $6000 plus) started peeling after 4 weeks. It took 4 weeks for them to be inspected, 4 weeks to be collected and 4 weeks to get them back after 8 attempts to get someone to deal with it. The sales associate didn't...

Bought the Rawson Bar cabinet, never buy from this company!!! Disgusting customer service!!! The concierge don’t answer calls or call back, the date for shipping is pushed out every month without any communication to the customer, 3 months and still waiting on the cabinet with not even one email or phone call, if I could give minus stars I would!!! They take your money and then ignore you!!!!

I recently bought an expensive ‘vintage’ rug from a brick-and-mortar Coco Republic store. No provenance was provided for the rug, only the breezy assurance that it was handmade in South Asia and that it was very old. Worse, though, the shop staff could not tell me what it was made from, nor could they provide me with sensible, detailed care instructions. They insisted that the rug could only be dry cleaned. However, the cleaning experts that I consulted strongly advised against it as likely destroying the rug. The cleaners also said that the ru...

I am absolutely mortified with the experience of dealing with Coco Republic. Over the last six months I have spent many thousands of dollars, almost $20k.

Delivery company would not deliver pots through my front door even though the measurements were no problem at all. It was torrential rain in Melbourne that day. They were too lazy to even try. I have since tried to contact Coco Republic which is now three weeks ago. Absolutely no customer service operators answer their one 300 number, no showrooms across all of Australia answer their teleph...

(Positive Update) After managing to speak with Coco Republic on the phone and in their store, we now have our missing chair and dining table.

We ordered 6 dining chairs online. Delivery was scheduled and they only delivered 5 out of the 6 chairs. The delivery company (Designer Transport) then said they would follow up on the missing chair. I asked if I could get this in writing and the driver said “our manager will contact you” and left. Weeks pass, I’m constantly trying to follow up both Coco Republic and the delivery company. Coco are no lo...

I ordered an outdoor setting in March. Told the consultant I would pick up myself because $400 delivery fee was absurd for 3 x outdoor chairs and a coffee table. The consultant still added the delivery fee to the quote, which I then had to call and delete.
Was advised of 12-14 week wait from order time to delivery. This equated to mid July. As time progressed was advised of further delays. Eventually part of the order was made available. Collected that (details of the most stupid pick up system since the dark ages will follow).
Still 1 x sofa ...

This company is definitely image over substance, with high prices for substandard and poor quality goods, and we now realise some environmentally damaging items. This company has clearly misleading descriptions in their advertising and like so many of the other reviews, once they have your money they pay lip service to customer service; full of promises and platitudes that are soon found out to be just like their advertising, misleading.
To be fair to Coco Republic when you search their website for “Quality” the number of returns accurately ref...

I am astounded by how i was passed around between two stores as well as the concierge service - no one could help me out but just kept passing me around blaming each other. I cant believe i was doing the running around on their behalf! Then told i had to wait 4 days to get a response from their sales team to adjust my outstanding amount - i am still in the process of sorting it out. I will never ever ever recommend or buy anything from coco again. They were very happy to call me to get the sale but when there was an issue with my outstanding a...

I Ordered and paid 50% deposit for a dining table in June 21, with delivery to be in Early September. Table did not arrive and no one contacted me. I emailed and was told I had to wait another 3 months. It is meant to be due to arrive in a couple of weeks so I emailed them this morning, only to be told that I now need to wait until late January at best. I have been offered a refund after waiting 5 1/2 months. Coco republic is selling and taking money for furniture made cheap in Vietnam that they cannot even get. Their service is absolutely pat...

The lounge rug we bought was so expensive but its just useless. It gets dirty just by looking at it. It's looking tatty after only 6 months. You can't get it wet. It's just useless.

They had it nicely displayed in the store, on the floor, set out like it's in an actual lounge room. But it's the most impractical, stupid lounge room rug ever. We've rung the store to complain, but they don't care. We told them how dirty is gets, so they said we should only walk on it with clean feet.

Coco Republic is a ripoff. If you're going to sell expensiv...

Terrible customer service. I ordered several items high cost items from coco republic. Had to find my own courier which was fine, however they gave one of my items away and I waited months and months for them to order a new one then they lost the new item and didn’t tell me. My courier was booked and paid for and no compensation from coco republic. Called them for 3 weeks straight everyday asking where my item was and each person would say I’ll call you back and no one ever did. Still have not received the item!

We have bought from Coco Republic previously and spent a lot of money with this company. Therefore, we felt confident ordering a coffee table online. Upon receiving it, it looks very different to the image on the website and we want to return it - it is not what is pictured and not what we want. We called numerous times, and left voice messages, and after that failed, we followed up with emails. We finally got a return phone call almost 48 hours later. A very helpful lady who took down the details of the situation but then .... no follow-up. We...

The Concierge at Fortitude Valley store in Brisbane was rude, dismissive and sarcastic.
We would not purchase at Coco Republic again.

Great stuff! really like it, customer service amazing. would shop again.
Great looking items, can recommend it to everyone. In store and online.

I have purchased $60,000 worth of furniture and have received the worst customer service. We ordered a Nest couch ($26k) which we can not sit on or use as the dust coming off it is horrible. We have 2 dehumidifiers constantly going in the lounge room that show red with the amount of dust particles in the air. I constantly get the run around from different departments. They have a 1300 number that is never answered. I had questions about my delivery for my other remaining items however can never get anyone to talk to.

Ordered an in stock coffee table on the 17th August.
After multiple calls & emails to customer service all I get is excuses saying that they are under staffed & having computer issues!
I’m still waiting a month & still no goods!
Not worth the stress, avoiding dealing with this company.

I ordered 1 three-seat sofa and 2 single chairs online. Before I received the goods, the price of these goods has dropped by 30%. When I received the goods, I found that one of the legs of the sofa was broken. and missed a chair ，I contacted them according to the phone number and email address of the website. No one responded. They didn’t give a valid email until they found their physical store. Now they agreed to replenish the goods and change the sofa. It has been almost 2 months. I have not received the goods yet, and the price is now even lower. They do not agree to make up the difference, and feel that there is no need to apologize at all. Such an expensive price and such poor service are not worth it.

Purchased a $50 coffee table book from their website. NO order update after 2 weeks. Finally emailed them asking for an update only to be told this item was out of stock. Gee thanks??! Could have communicated that earlier? I was then told they would process a refund that would take 3-5 business days. 5 days passed and still NOTHING. Emailed again and was told some bull crap about PayPal funds not clearing, when this money has clearly been taken out of my account already. I was then promised an update that I never received.

It’s as if they were...