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NicoleSydney, NSW
- 2 reviews
Amazing Customer Service
We recently purchased a new Timothy Oulton sofa through Coco Republic and couldn’t be happier with the process so far. We have used Coco Republic to furnish our home on several occasions and have always found them to be prompt, friendly and always ready with helpful advice.
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Absolutely beautiful table and chairs!
I ordered a marble top round table and rattan chairs online. I am so thrilled with this purchase. Quality is unmatched. And service was excellent from the Southport store when enquiring about product availability. Highly recommended.
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Stunning design product + amazing service = happy Client.
It was a pleasant experience overall and as a Designer, Coco Republic will not let you down with your commitment with the Client. Well done to the team!
The timely response and extended assistance is a nice touch.
I'm looking forward to working with the team again.
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Frances Z.Greater Melbourne (Metropolitan), VIC
Perfect design and service
It’s easy to find the perfect designed products from the website. It covers all the range I need for a new home. Very good customer service, staff are very professional and helpful
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Shar VotanoSydney, NSW
I am a converted Coco Republican
The quality of the lounges I purchased for my client from Coco Republic were incredible and far exceeded my expectations.
The Estancia Spanish range is exemplary and I now have lounge envy so am purchasing my own set for my home.
The Customer service team are wonderful.
SV
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AlexSouth East Queensland, QLD
- 2 reviews
Great product
I am really happy with my Timothy Oulton desk, it really adds a stylish element to my home :) I am satisfied with the customer service and the communication through the process. The delivery options were quite expensive so I have picked the desk up myself from the Coco Republic warehouse.
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RobynHunter Region, NSW
Excellent assistant from staff
Asked staff for what I wanted and helped immediately.
Excellent, am going back shortly to look at other products.
Haven’t got this lot yet but very satisfied with previous purchases.
Didn’t have to assemble myself and they deliver to country NSW
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Richa K.Greater Melbourne (Inner), VIC
Poor delivery service and customer care
I organised delivery of my outdoor set for a Friday. I called reception the Monday prior to reschedule to a week later. Reception was very helpful but could not get through to the delivery coordinator so took my details. Called next day, reception could not get through and sent another email. Reception called back and put me through to the showroom who said the cancel would be fine and delivery team would be touch. On Friday, get a text saying my order is on the way. I call reception and leave a message; no response. I call the showroom who can...Read more
’t find any notes on my order but said she will try to stop them. I ask when someone will be in touch to book in my order and was told she can’t help and the delivery team will be in touch. Very frustrating and VERY poor customer care from their elusive delivery team.Similar opinion? Write a review on ieatwords.com.au!
No quality control and poor customer service
I've purchased with the max sparrow and coco republic group and both times all items arrived damaged: my white desk had a hard dark navy lacquer on it likely from being sprayed by a nearby product during manufacturing but because it was on the back, they probably assumed that it would be against a wall and I wouldn't notice; my dining table arrived missing a rubber leg underneath one corner so it rocked back and forth considerably; one bar stool had a huge cut through the leather and another stool has stitching run across the leather back inste...Read more
ad of being hidden underneath one of the folds (it was designed to have invisible seams like in all the other stools). Upon contacting them for help, they would take up to a week to reply and always required me to follow it up at the week's end and then it would be another few weeks before anything was repaired. I told them that given the extreme time delays that I couldn't be bothered replacing the items and to just send someone to repair them because I couldn't wait another 3-4 months for another dining table to arrive. Overall, zero quality control and terrible wait times for customer service to message back and if they messaged, often it would be a curt response. If I had known the company was this unreliable and inconsistent, I never would have purchased from them to begin with and with their prices, their quality certainly doesn't stand up to it.Similar opinion? Write a review on ieatwords.com.au!
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SofieSydney, NSW
online website
every time I try to use the website is very difficult to navigate on my android ph.
when selecting certain furniture for CART, its always difficult to keep the correct amount on my CART
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Perfect
Very good service!!! We really love Coco Republic!!! I can definitely say that coco republic is the best furniture shop in Australia! We bought a dining table and dining chairs from there.
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Samantha 52Perth, WA
- 37 reviews
Customer service average at best
Recently tried purchasing a tv unit online and was appalled with the customer service received (actually lets be clear, there was 0 customer service).
No response from staff to online enquiries, emails and contact attempts via social media. I was blantantly ignored. Left bitterly dissappointed- I won't be bothering in future.
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CwCSydney, NSW
- 2 reviews
- Online store
- Verified customer
So very happy with my Timothy Oulton chairs, the delivery and customer service experience.
I ordered two Cabana chairs in Yeti earlier on this year and was contacted promptly by sales to take a deposit. I was told that the chairs would not arrive until July, but they arrived in May. The delivery was smooth, the chairs are so comfortable and a beautiful quality. Will be back to order more things shortly! I love their range and the fact that things aren't the same as everywhere else. They allow for trend based shopping as well as eclectic tastes and classic styles.
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MonaSydney, NSW
- Online store
- Verified customer
Best furniture shop in Australia
I can definitely say that coco republic is the best furniture shop in Australia! We bought a dining table and dining chairs from there. Their quality is amazing...they delivered all our purchases on time, they were so respectful and patient. Best customer service that I’ve ever seen in my life... thanks coco republic!!!
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LALOVERSydney, NSW
- 14 reviews
TERRIBLE Products and Service*** Beware of the paid reviews
I take back this review...Coco Republic mislead you with their advertising. Their rugs advertised as wool come with a made with nylon tag. Their outdoor Radan lounges are a disaster, the "wood" and fabrics crack and fade within six months....AVOID........... BEWARE Coco Republic offer gift vouchers for positive reviews of their products prior to their delivery.....
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DianeGreater Melbourne (Outer), VIC
Ashley couch
The Sofas i bought are a great design! I sourced the item on line. Pictures were great. I then contacted Staff who were very helpful and efficient. This made the whole purchase experience very comfortable and easy. Can't wait to receive them.
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Second to none customer service and product
We bought our new leather couch from Coco online, the website was easy to navigate and the photos were an accurate representation of the product. We were able to find a perfect match to what we had in mind and are completely in love with it. The products were delivered safely and quickly and all the staff were amazing. Definitely recommend Coco, we love all their products.
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Aristea nanitsosCanberra 2600, ACT
Pipa coffee table perfect service, just fantastic
Online store is really good, easy to use and love the examples given .
I have seen the pipa table and am super excited to be having in my home .
I don’t like furniture I have to assemble. I don’t think I would anything I have to put together .
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Vanessa McDonaldSydney, NSW
Love it
I sourced this product on line which was super easy. I love Coco's huge range of products. The item I bought has a 20 week lead time so have yet to physically see it.
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nellSydney Surrounds, NSW
- 2 reviews
Online Ease and Friendly Delivery
Jumped online and found exactly what we wanted - plenty of info and pictures. Once purchase processed I recieved a call to tell me the day delivery could be made and then a call back with a time. Delivery was exactly as promised and the men were friendly and helpful. Such great communication and service.
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