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Reviews

4.0

23 reviews
5
(17)
4
(0)
3
(1)
2
(0)
1
(5)
  • Product Quality
    4.3 (14)
  • Return Claim MadeYes (1) · No (15)
  • Warranty Claim MadeYes (2) · No (15)
  • Product Appearance As advertised (87%) · Not as advertised (13%)
  • Shipping
    4.4 (10)
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Nicole

NicoleSydney, NSW

  • 2 reviews

Amazing Customer Service

published

We recently purchased a new Timothy Oulton sofa through Coco Republic and couldn’t be happier with the process so far. We have used Coco Republic to furnish our home on several occasions and have always found them to be prompt, friendly and always ready with helpful advice.

Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

Absolutely beautiful table and chairs!

published

I ordered a marble top round table and rattan chairs online. I am so thrilled with this purchase. Quality is unmatched. And service was excellent from the Southport store when enquiring about product availability. Highly recommended.



Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Stunning design product + amazing service = happy Client.

published

It was a pleasant experience overall and as a Designer, Coco Republic will not let you down with your commitment with the Client. Well done to the team!
The timely response and extended assistance is a nice touch.
I'm looking forward to working with the team again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

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Frances Z.

Frances Z.Greater Melbourne (Metropolitan), VIC

Perfect design and service

published

It’s easy to find the perfect designed products from the website. It covers all the range I need for a new home. Very good customer service, staff are very professional and helpful

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised

The reviewer stated that an incentive was offered for this review

Shar Votano

Shar VotanoSydney, NSW

I am a converted Coco Republican

published

The quality of the lounges I purchased for my client from Coco Republic were incredible and far exceeded my expectations.
The Estancia Spanish range is exemplary and I now have lounge envy so am purchasing my own set for my home.
The Customer service team are wonderful.
SV

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Alex

AlexSouth East Queensland, QLD

  • 2 reviews

Great product

published

I am really happy with my Timothy Oulton desk, it really adds a stylish element to my home :) I am satisfied with the customer service and the communication through the process. The delivery options were quite expensive so I have picked the desk up myself from the Coco Republic warehouse.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Robyn

RobynHunter Region, NSW

Excellent assistant from staff

published

Asked staff for what I wanted and helped immediately.
Excellent, am going back shortly to look at other products.
Haven’t got this lot yet but very satisfied with previous purchases.
Didn’t have to assemble myself and they deliver to country NSW

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

Richa K.

Richa K.Greater Melbourne (Inner), VIC

Poor delivery service and customer care

published

No quality control and poor customer service

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Sofie

SofieSydney, NSW

online website

published

every time I try to use the website is very difficult to navigate on my android ph.
when selecting certain furniture for CART, its always difficult to keep the correct amount on my CART

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Perfect

published

Very good service!!! We really love Coco Republic!!! I can definitely say that coco republic is the best furniture shop in Australia! We bought a dining table and dining chairs from there.

Product Quality
Shipping

The reviewer stated that an incentive was offered for this review

Samantha 52

Samantha 52Perth, WA

  • 37 reviews

Customer service average at best

published

Recently tried purchasing a tv unit online and was appalled with the customer service received (actually lets be clear, there was 0 customer service).

No response from staff to online enquiries, emails and contact attempts via social media. I was blantantly ignored. Left bitterly dissappointed- I won't be bothering in future.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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CwC

CwCSydney, NSW

  • 2 reviews

So very happy with my Timothy Oulton chairs, the delivery and customer service experience.

published

I ordered two Cabana chairs in Yeti earlier on this year and was contacted promptly by sales to take a deposit. I was told that the chairs would not arrive until July, but they arrived in May. The delivery was smooth, the chairs are so comfortable and a beautiful quality. Will be back to order more things shortly! I love their range and the fact that things aren't the same as everywhere else. They allow for trend based shopping as well as eclectic tastes and classic styles.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Mona

MonaSydney, NSW

Best furniture shop in Australia

published

I can definitely say that coco republic is the best furniture shop in Australia! We bought a dining table and dining chairs from there. Their quality is amazing...they delivered all our purchases on time, they were so respectful and patient. Best customer service that I’ve ever seen in my life... thanks coco republic!!!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

LALOVER

LALOVERSydney, NSW

  • 14 reviews

TERRIBLE Products and Service*** Beware of the paid reviews

published

I take back this review...Coco Republic mislead you with their advertising. Their rugs advertised as wool come with a made with nylon tag. Their outdoor Radan lounges are a disaster, the "wood" and fabrics crack and fade within six months....AVOID........... BEWARE Coco Republic offer gift vouchers for positive reviews of their products prior to their delivery.....

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
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Diane

DianeGreater Melbourne (Outer), VIC

Ashley couch

published

The Sofas i bought are a great design! I sourced the item on line. Pictures were great. I then contacted Staff who were very helpful and efficient. This made the whole purchase experience very comfortable and easy. Can't wait to receive them.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Second to none customer service and product

published

We bought our new leather couch from Coco online, the website was easy to navigate and the photos were an accurate representation of the product. We were able to find a perfect match to what we had in mind and are completely in love with it. The products were delivered safely and quickly and all the staff were amazing. Definitely recommend Coco, we love all their products.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

Aristea nanitsos

Aristea nanitsosCanberra 2600, ACT

Pipa coffee table perfect service, just fantastic

published

Online store is really good, easy to use and love the examples given .
I have seen the pipa table and am super excited to be having in my home .
I don’t like furniture I have to assemble. I don’t think I would anything I have to put together .

Product Quality
Warranty Claim MadeNo
Product Appearance As advertised

The reviewer stated that an incentive was offered for this review

Vanessa McDonald

Vanessa McDonaldSydney, NSW

Love it

published

I sourced this product on line which was super easy. I love Coco's huge range of products. The item I bought has a 20 week lead time so have yet to physically see it.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

The reviewer stated that an incentive was offered for this review

nell

nellSydney Surrounds, NSW

  • 2 reviews

Online Ease and Friendly Delivery

published

Jumped online and found exactly what we wanted - plenty of info and pictures. Once purchase processed I recieved a call to tell me the day delivery could be made and then a call back with a time. Delivery was exactly as promised and the men were friendly and helpful. Such great communication and service.

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